Experienced Equine Customer Service Agent – Remote – Champion Horse Health & Wellness at brighthush

About brighthush

Welcome to brighthush, a leader in equine health and wellness that blends more than 25 years of trusted expertise with cutting‑edge innovation and a customer‑first culture. Since 1999, we have been dedicated to empowering horse owners, trainers, and caretakers with premium supplements, equipment, and knowledge that help every horse thrive. Our mission is simple yet powerful: to create a world where every horse is healthy, happy, and ready to perform at its best.

At brighthush, we’re not just a company – we’re a community. We celebrate the bond between humans and horses, and we’re passionate about delivering exceptional experiences that go beyond products. Our inclusive culture is built on respect, collaboration, ownership, and continuous innovation. If you’re looking to make a meaningful impact, grow your career, and help shape the future of equine health, you’ll find a home here.

Why Join brighthush?

• Work from anywhere: Fully remote, flexible schedule with evening and weekend availability.
• Competitive hourly rate: $17 per hour, with potential for performance‑based bonuses.
• Comprehensive benefits: Health, dental, vision, life, disability, 401(k) with company match, wellness programs, and more.
• Exclusive discounts: 20% off brighthush.com, pet insurance, and a wide range of partner offers.
• Career growth: Continuous learning, mentorship, and opportunities to advance into senior support, training, or product development roles.
• Community impact: Your work directly supports horse owners worldwide, improving equine health and rider safety.

Role Overview

The brighthush Equine Customer Service Agent is a pivotal member of our Customer Care Team, dedicated to powering healthy horses and happy riders. This role is ideal for horse enthusiasts who bring their own equine experience and a passion for customer service. You will engage with customers via phone, chat, and text, providing thoughtful recommendations, support, and expert guidance on our product line, including our patented supplement system.

Key Responsibilities

• Customer Engagement: Connect with brighthush customers across multiple channels—phone, chat, and text—to understand their needs and deliver personalized solutions.
• Product Advocacy: Promote brand loyalty by showcasing deep product expertise, driving sales of supplements, subscriptions, tack, and equipment.
• Relationship Building: Cultivate long‑term relationships with customers, ensuring they feel supported and valued.
• Marketing Execution: Execute marketing programs and promotions to enhance brand visibility and customer retention.
• Account Management: Maintain accurate customer records, follow up on inquiries, and resolve issues efficiently.
• Performance Standards: Adhere to scheduled shifts, meet productivity metrics, and maintain high quality of service.
• Continuous Improvement: Provide feedback on product lines, customer pain points, and process enhancements.

Essential Qualifications

• Minimum of 5 years of hands‑on equine experience (e.g., training, care, veterinary support).
• Equine‑focused degree or certification preferred (e.g., Equine Science, Veterinary Technology).
• Strong passion for customer service and equine well‑being.
• Excellent verbal and written communication skills.
• Technologically savvy: Proficient with Microsoft Office (Word, Excel, Outlook) and quick to learn new systems.
• Creative problem‑solving mindset and ability to navigate ambiguous situations.
• Strong time‑management and organizational skills.
• Comfortable making independent decisions while collaborating with a remote team.
• Sales aptitude and eagerness to grow in this area.
• Experience in customer service, retail, or telephone support is a plus.

Preferred Qualifications

• Prior experience in a call center or remote customer support environment.
• Knowledge of equine nutrition, supplements, and health protocols.
• Experience with CRM platforms and ticketing systems.
• Multilingual abilities to serve a diverse customer base.

Skills & Competencies

• Customer‑centric mindset with a genuine desire to help.
• Strong interpersonal skills and ability to build rapport quickly.
• Adaptability to new technologies and processes.
• Resilience under pressure and ability to maintain composure during high‑volume periods.
• Attention to detail and commitment to accuracy.
• Team player who thrives in a collaborative, remote environment.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Service Agent, you’ll have access to:

• Structured onboarding and continuous training on product knowledge, customer service best practices, and industry trends.
• Mentorship from senior agents and product specialists.
• Opportunities to transition into roles such as Senior Support Specialist, Product Trainer, or Customer Success Manager.
• Cross‑functional projects that allow you to contribute to product development, marketing, and community outreach.
• Annual learning stipend for courses, certifications, or conferences related to equine science or customer experience.

Work Environment & Culture at brighthush

Our remote work model empowers you to balance professional and personal commitments while staying connected to a vibrant team. We foster:

• Open communication channels: Slack, Teams, and weekly virtual huddles.
• Inclusive culture: Diversity, equity, and inclusion initiatives that celebrate every voice.
• Recognition programs: Peer shout‑outs, quarterly awards, and milestone celebrations.
• Wellness focus: Virtual fitness classes, mental health resources, and flexible scheduling.
• Community impact: Volunteer opportunities and partnerships with equine charities.

Compensation & Benefits

As a remote hourly team member, you’ll receive:

• Hourly Rate: $17 per hour.
• Paid Time Off: Accrual of up to 160 hours of PTO in the first year, with additional accruals in subsequent years.
• Paid Holidays: Six paid holidays per year.
• Health & Wellness: Medical, dental, vision, FSA, HSA, and telemedicine coverage.
• Life & Disability: Life insurance, short‑term and long‑term disability coverage.
• Retirement: 401(k) with company match.
• Wellness Programs: Access to Wellbeing @brighthush, including mental health resources and wellness challenges.
• Employee Assistance Program (EAP): Confidential counseling and support services.
• Discounts: 20% off brighthush.com, pet insurance, and partner platforms.
• Child & Pet Care: Subsidized backup care through Care.com.
• Earned Wage Access: Option to access earned wages early via Payactiv.
• Referral Bonus: $500 for each successful referral.

Remote Technology Requirements

• High‑speed cable or fiber optic internet with a hard‑wired connection to a modem or wireless box (4‑foot CAT‑6 line provided).
• No satellite or DSL connections; Wi‑Fi is not permitted.
• Access to a major Internet Service Provider.
• Mobile device capable of downloading and running the Okta Verify app.
• Ability to communicate with ISP for technical support if needed.

How to Apply

Ready to join a passionate team that’s redefining equine health? Click the link below to submit your application and take the first step toward a rewarding career at brighthush.

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Equal Opportunity Employer

brighthush is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, genetic testing results, veteran status, or any other legally protected characteristic. If you require accommodations during the application process or to perform job duties, please contact [email protected].