Experienced Front‑End Customer Experience Coordinator & Loyalty Program Champion – Retail Operations Leadership & Store Excellence at brighthush

About brighthush

brighthush is not just a retailer; it’s a movement that redefines how people experience fashion, home décor, and lifestyle products. With a presence in over 30 countries and a network of more than 3,000 stores, we have built a reputation for delivering premium quality at unbeatable value. Our success is driven by a relentless focus on customer obsession, a culture that rewards curiosity, collaboration, and continuous growth, and a commitment to creating an inclusive workplace where every employee can thrive. Whether you’re stepping into one of our bustling retail locations, working behind the scenes in a distribution center, or contributing from a dynamic home office, you’ll find a workplace that celebrates diversity, empowers employees, and offers limitless opportunities to shape the future of retail.

Why Join brighthush?

At brighthush, every customer interaction is an opportunity to create lasting value. Our people are the heart of our success, and we invest heavily in their development through mentorship, training programs, and clear career pathways. As a Front‑End Customer Experience Coordinator, you’ll be at the frontline of this mission, leading a team of associates to deliver exceptional service, drive loyalty, and uphold the highest standards of store excellence. Join us and become part of a community that thrives on innovation, integrity, and a shared commitment to customer delight.

About the Role

The Front‑End Customer Experience Coordinator is the linchpin of our store’s first impression. You will manage the front‑end team, ensuring every associate delivers prompt, courteous, and personalized service. Your leadership will directly influence customer satisfaction scores, loyalty program enrollment, and overall store performance. In this role, you’ll blend operational excellence with a passion for customer engagement, creating a seamless experience that turns first‑time shoppers into lifelong advocates.

Your Impact

Customer Delight – Transform every interaction into a memorable experience that encourages repeat visits and positive word‑of‑mouth. Loyalty Growth – Drive enrollment and engagement in our loyalty program, turning casual shoppers into brand ambassadors. Operational Efficiency – Optimize register assignments, break schedules, and POS coverage to maintain optimal customer throughput. Team Development – Mentor, coach, and inspire associates to reach their full potential, fostering a culture of continuous improvement. Store Excellence – Uphold visual merchandising standards, safety protocols, and compliance to ensure a clean, inviting, and secure shopping environment.

Key Responsibilities

• Lead Front‑End Operations: Oversee daily activities of the front‑end team, ensuring every associate is equipped to provide prompt, courteous, and personalized service.
• Champion Loyalty Programs: Promote and educate customers on brighthush’s loyalty initiatives, driving enrollment and engagement while maximizing revenue.
• Train and Mentor Associates: Design and deliver training sessions on customer service best practices, POS usage, and brand values; coach associates to elevate their performance.
• Manage Store Flow: Assign registers, coordinate break schedules, and respond to POS coverage needs to maintain optimal customer throughput.
• Resolve Customer Issues: Address concerns swiftly and professionally, turning potential complaints into positive experiences and reinforcing customer trust.
• Maintain Store Standards: Ensure the front‑end area is clean, organized, and visually appealing; enforce merchandising guidelines and store layout plans.
• Communicate Effectively: Provide clear, timely updates to management and associates on priorities, performance metrics, and operational changes.
• Drive Safety & Compliance: Promote a safe working environment, enforce safety protocols, and ensure adherence to all labor laws and company policies.
• Support Inventory & Shrink Reduction: Collaborate with loss prevention and inventory teams to meet shrink reduction targets and maintain product integrity.
• Foster a Culture of Integrity: Model honesty, confidentiality, and ethical behavior in all interactions with customers and colleagues.
• Other Duties: Perform additional responsibilities as assigned to support store success and operational excellence.

Essential Qualifications

• Minimum 1 year of retail experience with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual presentation.
• Demonstrated ability to multitask in a fast‑paced environment.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Adaptability to changing priorities and unexpected situations.
• Team‑player mindset, collaborating effectively with peers and supervisors.
• Proficiency in training and coaching others.
• Availability to work a flexible schedule, including nights, weekends, and holidays.

Preferred Qualifications

• Experience with loyalty program management and POS systems.
• Knowledge of labor laws, safety regulations, and compliance standards.
• Background in loss prevention or shrink reduction initiatives.
• Prior exposure to a multi‑brand retail environment.
• Strong analytical skills to interpret sales data and customer feedback.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering memorable experiences and turning first‑time shoppers into repeat customers.
• Leadership & Coaching: Ability to inspire, develop, and hold a team accountable for high performance.
• Communication: Clear, concise, and persuasive verbal and written communication.
• Problem‑Solving: Quick thinking and decisive action to resolve issues on the spot.
• Data‑Driven Decision Making: Comfortable analyzing sales metrics and customer insights to inform strategy.
• Adaptability: Thrives in a dynamic environment with shifting priorities.
• Integrity & Ethics: Upholds confidentiality and promotes a culture of honesty.

Career Growth & Learning Opportunities

At brighthush, we view every role as a stepping stone to greater responsibility. As a Front‑End Customer Experience Coordinator, you’ll gain:

• Hands‑on leadership experience that prepares you for store management or regional operations roles.
• Access to our Leadership Development Program, featuring workshops, mentorship, and cross‑functional projects.
• Opportunities to work across multiple brands within the brighthush portfolio, broadening your retail expertise.
• Continuous learning through e‑learning modules, in‑store training, and industry conferences.
• Clear performance metrics that align with promotion criteria, ensuring transparency and fairness.

Work Environment & Company Culture

brighthush fosters a vibrant, inclusive culture where every employee feels valued and empowered. Our core values—customer obsession, integrity, collaboration, and innovation—guide everything we do. You’ll find:

• A supportive team that celebrates wins and learns from challenges.
• Open communication channels, from daily huddles to quarterly town halls.
• Employee resource groups that promote belonging and professional growth.
• Regular recognition programs that highlight outstanding contributions.
• A commitment to work‑life balance, with flexible scheduling and generous time‑off policies.

Compensation & Benefits

We offer a competitive hourly rate of $17.90 to $18.40 per hour, commensurate with experience and performance. In addition to your base pay, you’ll enjoy a comprehensive benefits package that may include:

• Employee discount on brighthush merchandise.
• Health, dental, and vision insurance (subject to eligibility).
• 401(k) retirement plan with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Life and disability insurance options.
• Employee assistance programs (EAP) and wellness resources.
• Professional development allowances and tuition reimbursement.
• Auto and home insurance discounts.
• Referral bonuses for bringing in top talent.

All benefits are subject to plan terms and may change over time. For detailed information, please contact your brighthush representative.

How to Apply

Ready to elevate your career and make a tangible impact on customer experience? Click the link below to submit your application and join the brighthush family.

Apply to this job at brighthush

Join brighthush Today

At brighthush, we’re not just a retailer—we’re a community of passionate individuals dedicated to redefining the shopping experience. If you’re driven by service excellence, eager to lead, and ready to grow in a dynamic environment, we want to hear from you. Apply now and become a key player in shaping the future of retail.