Experienced Inbound Customer Service Representative – Sleep Therapy & CPAP Resupply – Work From Home – brighthush

About brighthush and the Home‑Care Revolution

At brighthush, we are redefining what it means to care for patients in the comfort of their own homes. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and a broad spectrum of home medical equipment, we empower patients to manage their health with confidence and dignity. With hundreds of locations across 45 states, our dedicated teams deliver high‑quality products, exceptional service, and compassionate support that help patients live more comfortably, independently, and actively.

Our mission is simple: improve lives through innovative technology and human‑centered care. Whether you are a clinician, technician, or healthcare administrator, your work at brighthush directly enhances patient outcomes and transforms the home‑care experience.

Why Join brighthush as an Inbound Customer Service Representative?

We’re looking for a dedicated, empathetic, and detail‑oriented professional to become the first line of contact for our Sleep Therapy patients. In this role, you’ll be the voice that guides patients through CPAP resupply, mask fit issues, and basic sleep coaching. You’ll work from home after completing our comprehensive in‑office training, and you’ll have the opportunity to earn unlimited monthly bonuses based on performance.

Key Responsibilities

• Act as a patient advocate, resolving questions and concerns with professionalism and empathy.
• Collect, verify, and input patient demographics, payer, and physician information into our proprietary e‑Intake system.
• Ensure accurate product selection and adherence to utilization guidelines for CPAP equipment and accessories.
• Provide basic technical support for CPAP devices, including troubleshooting mask fit and cleaning routines.
• Educate patients and local staff on sleep therapy best practices, equipment maintenance, and safety protocols.
• Maintain a deep understanding of current Medicare, Medicaid, insurance regulations, FDA, and JCAHO guidelines.
• Process related patient paperwork and tickets to guarantee timely fulfillment of product orders.
• Make outbound calls as needed to gather missing patient data or follow up on open tickets.
• Maintain meticulous records, ensuring data integrity and compliance with privacy regulations.
• Collaborate with cross‑functional teams—billing, logistics, and clinical—to resolve complex issues.
• Participate in continuous improvement initiatives to streamline intake processes and enhance customer satisfaction.

Essential Qualifications

• High school diploma or GED equivalent (required).
• One year of related work experience in a medical or customer‑service environment (preferred).
• Basic computer literacy, including proficiency with Microsoft Office (Word, Excel, Outlook) and internet research.
• Strong typing skills and the ability to navigate multiple software platforms.
• Excellent verbal and written communication skills in English.
• Ability to interpret a variety of communications—verbal, non‑verbal, written, and visual.
• High level of confidentiality, discretion, and caution when handling sensitive information.
• Self‑motivation, strong organizational and time‑management skills, and the ability to multitask with precision.
• Basic mathematical proficiency for simple calculations.
• Valid driver’s license with a clean driving record (if applicable).
• Background check and drug screening (if applicable) as part of the hiring process.

Preferred Qualifications

• Experience with medical equipment, especially CPAP or sleep therapy devices.
• Knowledge of medical billing practices and reimbursement processes.
• Background in medical terminology and administrative record management.
• Familiarity with healthcare credentialing and compliance standards.
• Previous experience in a high‑volume call center environment.

Core Skills & Competencies

• Customer‑centric mindset with a passion for helping patients succeed.
• Strong problem‑solving skills and the ability to think critically under pressure.
• Excellent listening skills and the capacity to empathize with diverse patient populations.
• Adaptability to evolving technology, regulations, and product lines.
• Team collaboration, yet capable of working independently from a home office.
• Commitment to continuous learning and professional development.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As an Inbound Customer Service Representative, you’ll have the chance to:

• Progress into senior support roles, such as Team Lead or Quality Assurance Specialist.
• Transition into clinical or technical positions, leveraging your growing product knowledge.
• Participate in specialized training programs covering advanced sleep therapy, medical billing, and regulatory compliance.
• Earn certifications in customer service excellence, medical terminology, or CPAP technology.
• Benefit from mentorship programs that pair you with experienced leaders across the organization.

Work Environment & Company Culture

brighthush fosters a culture of innovation, compassion, and collaboration. Our remote‑first approach means you’ll enjoy flexibility while staying connected through:

• Regular virtual team huddles and knowledge‑sharing sessions.
• Access to a robust digital learning platform with courses on product updates, compliance, and soft skills.
• An inclusive environment that values diverse perspectives and encourages open dialogue.
• Recognition programs that celebrate milestones, customer success stories, and personal achievements.

Compensation, Perks, and Benefits

While specific figures may vary, we offer a competitive base salary starting at $15.50 per hour, with the potential for unlimited monthly bonuses based on performance. In addition, you’ll enjoy:

• Generous paid time off and paid holidays.
• Overtime pay for non‑exempt positions (as applicable).
• Employee discount programs on brighthush products.
• Employee Assistance Program (EAP) for mental and emotional well‑being.
• Retirement savings plans, including 401(k) matching.
• Health, dental, and vision coverage, along with life and disability insurance.
• Well‑being initiatives such as Meru Health mental health support and Mercer SmartConnect Medicare programs.
• Access to prescription savings programs and healthcare Bluebook discounts.
• Vaccination support for Hepatitis B and TB.

Ready to Make a Difference?

If you’re passionate about delivering exceptional patient support, thrive in a fast‑paced environment, and want to grow your career with a forward‑thinking organization, we want to hear from you. Join brighthush and become the voice that empowers patients to live healthier, happier lives from the comfort of their homes.

Apply today and take the first step toward a rewarding career that makes a real impact.