Experienced Insurance Customer Service Representative – Remote – Deliver Exceptional Client Support, Policy Management, and Billing Expertise in a Dynamic Call Center Environment

About brighthush

brighthush is a forward‑thinking insurance solutions provider that empowers individuals and businesses to protect what matters most. With a focus on customer experience, technology, and continuous improvement, brighthush has built a reputation for delivering reliable, personalized service across a broad portfolio of insurance products. Our mission is to simplify the complex world of insurance, making it accessible, transparent, and customer‑centric. As we expand our reach, we’re looking for talented, motivated professionals who share our passion for service excellence and innovation.

Why Join brighthush?

At brighthush, you’ll be part of a collaborative, high‑energy team that values creativity, accountability, and growth. We invest in our people through ongoing training, mentorship, and a culture that celebrates achievements. Whether you’re a seasoned customer service veteran or just starting your career in insurance, brighthush offers a platform to develop your skills, advance your career, and make a real impact on our customers’ lives.

Key Responsibilities

As a Remote Insurance Customer Service Representative, you will be the frontline advocate for our clients. Your primary focus will be to provide outstanding service, resolve inquiries efficiently, and maintain accurate records—all while upholding brighthush’s high standards of quality and compliance.

• Customer Interaction: Handle inbound calls and chat inquiries, delivering friendly, professional, and timely assistance.
• Policy Management: Assist customers with policy servicing requests, updates, and billing questions, ensuring accurate and compliant processing.
• Product Knowledge: Explain insurance products, coverage details, and policy terms to customers, tailoring information to their needs.
• Documentation: Accurately record all customer interactions in our CRM and related systems, maintaining detailed, up‑to‑date logs.
• Problem Solving: Research and resolve customer concerns, escalating issues when necessary while maintaining a positive experience.
• Multi‑Tasking: Navigate multiple systems simultaneously to retrieve account information, complete transactions, and update records.
• Performance Metrics: Meet or exceed key performance indicators, including quality scores, productivity targets, attendance, and customer satisfaction metrics.
• Compliance & Security: Adhere to all regulatory and company policies, ensuring data privacy and security in every interaction.

Essential Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• Minimum of 1 year of customer service experience, preferably in insurance or a regulated industry.
• Strong verbal and written communication skills in English; additional languages are a plus.
• Proficiency with computer systems, CRM platforms, and Microsoft Office Suite.
• Excellent problem‑solving abilities and a customer‑first mindset.
• Ability to work independently in a remote environment while maintaining high productivity.
• Reliable high‑speed internet connection and a quiet workspace that meets brighthush’s security standards.
• Flexibility to work scheduled shifts, including occasional overtime, weekends, and holidays as needed.

Preferred Qualifications

• Experience with insurance policy servicing, billing, or claims processing.
• Knowledge of insurance products such as auto, home, life, or commercial lines.
• Previous remote work experience with a proven track record of meeting performance metrics.
• Familiarity with call‑center metrics (AHT, CSAT, FCR) and quality assurance processes.
• Strong analytical skills and attention to detail.

Core Competencies & Skills

• Customer‑Centricity: Demonstrates empathy, patience, and a genuine desire to help customers.
• Communication: Articulates complex information clearly and concisely.
• Technical Proficiency: Comfortable navigating multiple software applications simultaneously.
• Time Management: Prioritizes tasks effectively to meet deadlines and performance targets.
• Adaptability: Thrives in a fast‑paced, evolving environment.
• Team Collaboration: Works well with cross‑functional teams, sharing knowledge and best practices.
• Compliance Awareness: Understands and follows regulatory requirements and company policies.

Career Growth & Development Opportunities

brighthush is committed to nurturing talent and providing clear career pathways. As a Customer Service Representative, you’ll have the opportunity to:

• Advance to a Senior Customer Service Specialist or Team Lead role.
• Transition into specialized product support, such as Claims or Underwriting.
• Participate in leadership development programs and cross‑functional projects.
• Earn certifications in insurance, customer experience, or call‑center operations.
• Benefit from mentorship and coaching from experienced professionals.

Work Environment & Culture

Our remote work model empowers you to balance professional responsibilities with personal commitments. You’ll join a vibrant community of colleagues who value:

• Transparency and open communication.
• Continuous learning and skill enhancement.
• Recognition of achievements and contributions.
• Work‑life harmony and flexibility.
• Inclusivity, diversity, and a culture of belonging.

Compensation & Benefits

We offer a competitive hourly rate of $18.00 per hour, with potential for additional commission in sales roles. In addition to base pay, brighthush provides a comprehensive benefits package for eligible employees, including:

• Medical, dental, and vision insurance.
• Critical illness, accident, and hospital coverage.
• 401(k) retirement plan with pre‑tax and Roth options.
• Life insurance (voluntary life and AD&D for employees and dependents).
• Short‑term and long‑term disability coverage.
• Health Spending Account (HSA).
• Transportation benefits and commuter assistance.
• Employee Assistance Program (EAP) for mental and financial wellness.
• Paid time off (PTO), vacation, and sick leave.

Benefits eligibility and details are subject to company policies and may vary based on role and location.

Application Process & Timeline

Ready to take the next step in your career? Submit your application through our online portal by October 30, 2026. We review applications on a rolling basis and will contact qualified candidates for an initial screening interview. The selection process typically includes a phone interview, a skills assessment, and a final interview with the hiring manager.

Join brighthush Today

At brighthush, we believe that exceptional customer service is the cornerstone of lasting relationships and business success. If you are passionate about helping people protect what matters most, thrive in a fast‑paced environment, and grow your career in the insurance industry, we want to hear from you. Apply now and become part of a team that values innovation, integrity, and impact.

Apply Today! .