Experienced Insurance Verification & Prior Authorization Specialist – Virtual Assistant for Remote Physical Therapy Practice at brighthush

About brighthush

brighthush is a forward‑thinking healthcare partner dedicated to transforming the way patients access high‑quality rehabilitation services. With a mission rooted in integrity, community, and family, we empower clinicians and support staff to deliver seamless, patient‑centered care across the United States. Our remote‑first culture embraces flexibility, collaboration, and continuous learning, ensuring every team member can thrive while making a tangible impact on the lives of patients and their families.

Role Overview

We are seeking a meticulous, self‑driven Insurance Verification & Prior Authorization Specialist to join our virtual team. In this full‑time, remote position, you will be the linchpin that guarantees patients receive timely, approved care by navigating insurance processes with precision. Your work will directly influence patient satisfaction, clinic revenue, and the overall efficiency of our rehabilitation services.

Why This Role Matters

Physical therapy is a cornerstone of recovery for countless individuals. However, insurance hurdles can delay or even deny essential treatments. As the primary point of contact between our clinic, patients, and insurance carriers, you will help eliminate these barriers, ensuring that every patient receives the care they need without unnecessary wait times or financial uncertainty.

Key Responsibilities

• Insurance Verification & Prior Authorization
  • Conduct comprehensive insurance eligibility checks for all new and existing patients.
  • Collect and verify benefit information, including coverage limits, co‑payments, and pre‑authorization requirements.
  • Submit accurate prior authorization requests to insurance carriers using the appropriate portals and tools.
  • Track authorization status, follow up on pending requests, and resolve denials or appeals in a timely manner.
  • Maintain a meticulous audit trail of all verification and authorization activities.
  • Collaborate closely with the clinical team to address any authorization‑related questions or concerns.
• Medical Records & Compliance
  • Process patient medical record requests in strict adherence to HIPAA regulations.
  • Ensure all records are securely stored, transmitted, and archived in compliance with federal and state privacy laws.
  • Coordinate with external providers to obtain necessary documentation for treatment planning and insurance purposes.
• Administrative Support
  • Assist with scheduling, billing inquiries, and other administrative tasks as needed.
  • Maintain organized electronic filing systems and update patient records in real time.
  • Contribute to process improvement initiatives aimed at enhancing workflow efficiency.

Essential Qualifications

• Minimum of 2 years’ experience in insurance verification and prior authorization within a physical therapy or outpatient rehabilitation setting.
• Proficiency with industry tools such as StrataPT, Availity, Inovalon, My Ability, and the United Healthcare portal.
• Exceptional attention to detail and strong organizational skills.
• Excellent written and verbal communication abilities in English.
• Self‑motivated, capable of working independently while managing multiple concurrent tasks.
• Availability to work U.S. Central Time business hours.
• Reliable backup system (e.g., secondary internet connection, UPS) to ensure uninterrupted coverage during outages.

Preferred Qualifications

• Experience with electronic health record (EHR) systems and billing software.
• Knowledge of state‑specific insurance regulations and compliance requirements.
• Prior exposure to telehealth platforms and virtual care workflows.
• Certification in medical billing or coding (e.g., CPC, CCS).

Skills & Competencies

• Analytical Thinking – Ability to interpret complex insurance policies and translate them into actionable steps.
• Problem‑Solving – Quick resolution of authorization denials and patient concerns.
• Customer‑Centric Mindset – Empathy for patients navigating insurance challenges.
• Tech Savvy – Comfortable learning new software and troubleshooting technical issues.
• Team Collaboration – Works seamlessly with clinicians, billing staff, and external partners.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and fostering continuous professional development. As an Insurance Verification & Prior Authorization Specialist, you will:

• Gain exposure to advanced revenue‑cycle management and compliance strategies.
• Participate in cross‑functional projects that shape clinic operations and patient experience.
• Access online training modules, webinars, and industry conferences at no cost.
• Be considered for promotion to Senior Authorization Coordinator, Revenue Cycle Analyst, or Operations Manager roles.

Work Environment & Company Culture

Our remote‑first model means you can work from anywhere in the United States, provided you have a reliable internet connection and a quiet workspace. We value:

• Flexibility – While we require coverage during U.S. Central Time business hours, we understand the need for a healthy work‑life balance.
• Collaboration – Weekly virtual huddles, real‑time chat channels, and a supportive peer network keep us connected.
• Innovation – We encourage creative problem‑solving and reward initiatives that improve patient care and operational efficiency.
• Diversity & Inclusion – Our team reflects the communities we serve, and we celebrate diverse perspectives.

Compensation, Perks, and Benefits

We offer a competitive salary range of $6.00–$7.00 per hour, commensurate with experience and qualifications. In addition to base pay, you will enjoy:

• Health, dental, and vision insurance (fully or partially covered).
• 401(k) retirement plan with company match.
• Paid time off (vacation, sick leave, personal days).
• Professional development stipend and tuition reimbursement.
• Employee wellness program, including virtual fitness classes and mental health resources.
• Annual performance bonuses and recognition awards.

How to Apply

Ready to make a difference in patients’ lives while advancing your career in a supportive, remote environment? Click the link below to submit your application and join the brighthush family.

Apply to this Job

Closing Statement

At brighthush, we are committed to delivering exceptional rehabilitation services that empower patients to regain their independence and quality of life. As our Insurance Verification & Prior Authorization Specialist, you will play a pivotal role in ensuring that every patient receives the care they deserve, without unnecessary delays or financial barriers. If you are detail‑oriented, patient‑focused, and eager to grow within a dynamic, remote‑first organization, we encourage you to apply today. Join us in shaping the future of physical therapy and making a lasting impact on communities across the country.