Experienced IT Support Technician -Level 2 (MSP)
Location: Miami, FL – Local candidates required Compensation: $24–$27 per hour, based on experience Employment: Full-Time, W-2 Work Arrangement: Approximately 70% Work from Home / 30% Onsite Client Support About the Position BlueTech IT Solutions, a Managed IT Services and Cybersecurity provider, is seeking an experienced Level 2 IT Support Technician to support business clients remotely and onsite. This is not an entry-level position. Candidates must have hands-on experience and be able to independently diagnose and resolve common and intermediate IT issues without constant supervision. We value technicians who take ownership of tickets, troubleshoot methodically, communicate professionally, and know when to escalate.
Key Responsibilities
Independently troubleshoot Windows 10/11, computers, printers, scanners, business applications, and everyday end-user issues. Support Microsoft 365, Outlook, Teams, OneDrive, and SharePoint, including user administration, licensing, MFA, email delivery, message traces, and quarantine. Diagnose wired/wireless connectivity, DNS, DHCP, VPN access, mapped drives, shared folders, and file-permission issues. Configure and deploy workstations; assist with installation or replacement of network devices under senior technical guidance. Manage assigned tickets from diagnosis through resolution using remote-support and ticketing tools, with clear documentation and client updates. Identify and appropriately escalate advanced networking, infrastructure, and security issues.
Required Qualifications
Minimum 2 years of professional, hands-on IT support experience with demonstrated independent troubleshooting ability. Strong working knowledge of Windows, Microsoft 365, Outlook, and common business applications; ability to troubleshoot printers and shared resources. Solid networking fundamentals: TCP/IP, IP addressing, subnetting, DNS, DHCP, default gateways, basic routing, Wi-Fi, and VPN troubleshooting. Working understanding of switches, firewalls, Ethernet and fiber connections, uplinks, and VLAN concepts; advanced configuration is not required. Familiarity with remote support, RMM tools, and ticketing systems; strong documentation and customer communication skills. Valid driver's license, reliable transportation, and local residence in the Miami area. Most client visits are in Miami-Dade County, with occasional travel to Broward. Preferred Experience Prior MSP, Corporate IT department or IT consulting experience and comfort supporting multiple business environments. Microsoft Entra ID, Active Directory, Exchange Online, Google Workspace, and Windows Server basics. UniFi, Meraki, Zyxel and NinjaOne, Kaseya or similar networking/RMM tools; endpoint security and cybersecurity fundamentals. Relevant CompTIA, Microsoft, or equivalent certifications are preferred but not required. Demonstrated hands-on experience and technical proficiency may be considered in lieu of formal certifications. Advanced firewall administration, switch configuration, and implementing VPN tunnels are not prerequisites. Training will be provided on BlueTech's specific technologies and client environments; a sound foundation in networking and IT troubleshooting is required. Compensation & Growth $24–$27 per hour, based on experience; full-time W-2 position, generally Monday–Friday with occasional after-hours support. Approximately 70% work from home / 30% onsite client support. Paid PTO and vacation time; reimbursement for approved business mileage, tolls, and parking. Initial 90-day performance review; opportunities for professional development and advancement. About BlueTech IT Solutions We provide managed IT services, cybersecurity, cloud solutions, and network support to businesses throughout South Florida. Our technicians work across diverse client environments and are encouraged to take meaningful ownership of their work. If you have real-world troubleshooting experience, strong technical fundamentals, and enjoy solving problems independently, we encourage you to apply. Pay: $24.00 - $27.00 per hour Expected hours: 40.0 per week
Benefits
Flexible schedule Paid time off Work Location: Hybrid remote in Miami, FL 33126