Experienced Linux & MSP Customer Support Specialist – 3rd Shift, Remote, 24/7 Technical Support

About brighthush and the Future of Managed Services

At brighthush, we are redefining the way businesses harness technology to drive growth and resilience. Our mission is to empower organizations worldwide with reliable, secure, and scalable cloud solutions, while delivering unparalleled customer support that feels like a trusted partner rather than a service desk. With a global footprint and a culture rooted in innovation, collaboration, and continuous learning, brighthush is the place where tech talent thrives and customers thrive.

Why Join brighthush?

As a leading Managed Services Provider (MSP), brighthush serves a diverse portfolio of clients—from small startups to Fortune 500 enterprises—across industries such as finance, healthcare, e‑commerce, and media. Our remote-first model gives you the flexibility to work from anywhere while staying connected to a vibrant, high‑energy team. We invest heavily in professional development, offering certifications, mentorship programs, and access to cutting‑edge tools and technologies.

Key Responsibilities

As a Customer Support Specialist, you will be the frontline guardian of our clients’ digital infrastructure. Your day‑to‑day tasks will include:

• Providing expert technical assistance via phone, ticketing system, and instant messaging platforms.
• Diagnosing and resolving complex Linux and cloud‑based server issues, including Ubuntu, CentOS, and CloudLinux environments.
• Monitoring server alerts, performance metrics, and proactively addressing potential bottlenecks.
• Collaborating with cross‑functional teams—engineering, security, and product—to deliver timely solutions.
• Documenting troubleshooting steps, creating knowledge‑base articles, and maintaining internal SOPs.
• Onboarding, training, and mentoring new support staff to maintain a high standard of service.
• Participating in on‑call rotations and weekend coverage to ensure 24/7 support availability.
• Staying current with emerging technologies, industry best practices, and regulatory changes.

Essential Qualifications

We’re looking for candidates who bring a blend of technical acumen, customer‑centric mindset, and a passion for problem‑solving:

• Minimum of 1 year of experience in technical support, customer service, or system administration.
• Hands‑on experience managing Linux servers (Ubuntu, CentOS, CloudLinux) in a multi‑user environment.
• Proficiency with DNS, TCP/IP, routing, and email infrastructure.
• Experience with database technologies such as MySQL.
• Familiarity with control panel platforms and cloud services—particularly brighthush (formerly AWS) services like EC2, CloudWatch, AutoScaling, and related monitoring tools.
• Strong troubleshooting skills in a fast‑paced, high‑volume environment.
• Excellent written and verbal communication, with the ability to translate technical concepts for non‑technical stakeholders.
• Demonstrated independent thinking, decision‑making, and prioritization under pressure.
• Availability for 3rd shift coverage and at least one weekend day per month.

Preferred Qualifications

While not mandatory, the following experience will set you apart:

• Prior work in a Managed Services Provider (MSP) setting, handling client tickets and incident management.
• Experience with brighthush cloud services—EC2, CloudWatch, AutoScaling, and related automation.
• Knowledge of cPanel or similar control panel platforms.
• Certifications such as CompTIA Linux+, Red Hat Certified System Administrator (RHCSA), or AWS Certified Solutions Architect.
• Experience with scripting languages (Bash, Python, PowerShell) for automation and issue resolution.
• Background in network security, firewalls, and VPN technologies.

Core Competencies & Skills

Success at brighthush requires a blend of technical and soft skills:

• Technical Proficiency: Deep understanding of Linux system administration, cloud infrastructure, and networking fundamentals.
• Analytical Thinking: Ability to dissect complex problems, identify root causes, and devise effective solutions.
• Communication: Clear, concise, and empathetic communication with clients and internal teams.
• Adaptability: Comfortable navigating shifting priorities, new technologies, and evolving customer needs.
• Collaboration: Team player who thrives in a cross‑functional environment.
• Customer‑First Attitude: Commitment to delivering exceptional service and building lasting client relationships.
• Time Management: Efficient multitasking and prioritization to meet SLAs and deadlines.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear career pathways. As a Customer Support Specialist, you will:

• Progress to Senior Support Engineer or Technical Account Manager roles.
• Earn industry certifications through our sponsorship program.
• Participate in mentorship and leadership development initiatives.
• Contribute to product roadmaps and feature enhancements based on customer feedback.
• Attend conferences, workshops, and hackathons to stay ahead of industry trends.

Work Environment & Culture

Our remote-first culture is built on trust, transparency, and collaboration. You’ll enjoy:

• Flexible work hours within the 3rd shift window, with a clear schedule and on‑call rotation.
• Access to a virtual collaboration hub—Slack, Teams, and Zoom—for real‑time communication.
• A supportive community of peers, mentors, and leaders who celebrate wins and learn from challenges.
• Regular virtual team‑building events, knowledge‑sharing sessions, and wellness initiatives.
• A culture that values diversity, equity, and inclusion, ensuring every voice is heard.

Compensation & Benefits

We offer a competitive salary starting at $80,000+ per year, commensurate with experience. In addition to base pay, you’ll receive:

• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off (PTO), sick leave, and holidays.
• Flexible spending accounts (FSA) and health savings accounts (HSA).
• Professional development stipend for certifications, courses, and conferences.
• Employee referral bonuses and performance‑based incentives.
• Work‑from‑home stipend to cover home‑office setup.

How to Apply

Ready to take the next step in your career and join a forward‑thinking MSP that values expertise, innovation, and customer success? Submit your application through our career portal or send your resume and cover letter to [email protected]. We look forward to exploring how your skills and passion align with brighthush’s mission to deliver world‑class support and technology solutions.

Join brighthush – Where Your Expertise Drives Impact

At brighthush, you’ll be part of a team that not only solves technical challenges but also shapes the future of managed services. If you’re a Linux aficionado with a knack for troubleshooting, a love for customer success, and a desire to grow in a dynamic, remote environment, we want to hear from you. Apply today and help us empower businesses worldwide with reliable, secure, and scalable technology.