Experienced Medical Billing Customer Service Representative – Remote, Patient‑Focused, Billing Expertise, Call Center Excellence at brighthush

Introduction

Welcome to brighthush, a forward‑thinking healthcare solutions provider that is redefining how patients experience medical billing. We believe that clarity, compassion, and efficiency are the cornerstones of excellent patient care. As a remote team member, you’ll have the flexibility to work from anywhere in the United States while playing a pivotal role in ensuring our patients feel heard, supported, and empowered to manage their healthcare costs.

Our mission is simple: to transform the often stressful world of medical billing into a seamless, transparent, and patient‑centric journey. By joining brighthush, you’ll become part of a culture that values integrity, continuous learning, and a genuine commitment to improving lives.

Key Responsibilities

As a Medical Billing Customer Service Representative, you will be the frontline advocate for our patients. Your daily tasks will include:

• Inbound Call Management: Answer and resolve patient inquiries regarding statements, insurance payments, and account balances with professionalism and empathy.
• Accurate Account Information: Provide clear, concise explanations of billing history, charges, and payment status.
• Payment Processing: Securely process credit card payments over the phone, ensuring compliance with PCI standards.
• Documentation: Log every interaction, detail the nature of the inquiry, and record actions taken in our CRM system.
• Escalation Protocols: Identify complex billing disputes and forward them to the appropriate department for resolution.
• Customer Experience: Maintain a friendly, professional demeanor while handling sensitive billing questions, ensuring every patient feels respected and valued.
• Continuous Improvement: Participate in regular training sessions and provide feedback on process enhancements.

Essential Qualifications

• Minimum of 1 year of experience in a call center, customer service, or office environment.
• Strong verbal and written communication skills, with the ability to explain complex billing concepts in simple terms.
• Basic computer proficiency and a proven track record of quickly mastering new software and systems.
• Exceptional attention to detail and meticulous documentation habits.
• Ability to multitask, prioritize, and process information efficiently under time constraints.
• Calm, professional demeanor when handling challenging or emotional calls.
• Patient‑focused attitude and a genuine commitment to delivering high‑quality customer service.

Preferred Qualifications

• Prior experience in medical billing, insurance verification, or healthcare customer support.
• Familiarity with electronic health record (EHR) systems or billing software such as Kareo, Athenahealth, or Epic.
• Knowledge of HIPAA regulations and data privacy best practices.
• Experience with call routing, ticketing, or CRM platforms like Zendesk, Salesforce, or Freshdesk.
• Multilingual capabilities (Spanish, French, Mandarin, etc.) to serve a diverse patient base.
• Demonstrated ability to work independently in a remote setting while maintaining high productivity.

Skills & Competencies

• Communication Excellence: Articulate complex billing information clearly and empathetically.
• Problem‑Solving: Analyze billing discrepancies and propose effective solutions.
• Technical Aptitude: Comfortable navigating multiple software platforms and troubleshooting basic technical issues.
• Time Management: Balance multiple calls and tasks while meeting performance metrics.
• Team Collaboration: Work closely with billing specialists, insurance coordinators, and IT support.
• Adaptability: Thrive in a fast‑changing environment and embrace new processes.
• Customer‑Centric Mindset: Prioritize patient satisfaction and advocate for their needs.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As a Medical Billing Customer Service Representative, you’ll have access to:

• Structured onboarding with hands‑on training and mentorship from seasoned billing experts.
• Regular skill‑building workshops covering advanced billing concepts, regulatory updates, and customer service best practices.
• Clear career pathways to roles such as Billing Analyst, Customer Success Manager, or Billing Operations Lead.
• Cross‑functional projects that expose you to finance, compliance, and technology teams.
• Annual performance reviews that align your goals with organizational objectives and reward high performers.
• Opportunities to earn certifications such as Certified Medical Reimbursement Specialist (CMRS) or Certified Professional Biller (CPB).

Work Environment & Culture

brighthush is built on a foundation of trust, respect, and innovation. Our remote work model empowers you to:

• Choose a workspace that suits your lifestyle, whether that’s a home office, co‑working space, or a quiet corner of a local library.
• Maintain a healthy work‑life balance with flexible scheduling options.
• Participate in virtual team‑building events, wellness challenges, and peer‑recognition programs.
• Engage with a diverse, inclusive community that celebrates different perspectives and backgrounds.
• Contribute to a culture that values transparency, open communication, and continuous improvement.

Compensation, Perks & Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive compensation package that includes:

• Base salary ranging from $35,000 to $45,000 annually, commensurate with experience.
• Performance‑based bonuses tied to customer satisfaction scores and call resolution metrics.
• Health, dental, and vision insurance plans with employer contributions.
• 401(k) retirement plan with company matching.
• Paid time off (PTO), sick leave, and holidays.
• Professional development stipend for courses, certifications, or conferences.
• Employee assistance program (EAP) and mental health resources.
• Monthly wellness stipend and access to virtual fitness classes.
• Technology stipend to support a reliable home office setup.

How to Apply

Ready to make a difference in the lives of patients while advancing your career? Click the button below to submit your application and join the brighthush family.

Apply to this job at brighthush

Closing

At brighthush, we believe that every patient deserves clear, compassionate, and accurate billing support. If you are a dedicated communicator with a passion for customer service and a desire to help patients navigate their healthcare finances, we want to hear from you. Join us in transforming the medical billing experience—one call at a time.

Apply today and become part of a team that values your expertise, supports your growth, and celebrates your contributions.