Experienced Medical Billing Customer Service Specialist – Patient Advocacy & Revenue Cycle Management – Remote, Full‑Time

About brighthush

brighthush is a leading provider of innovative radiology solutions that empower clinicians and patients alike. With a mission to illuminate the diagnostic journey, we combine cutting‑edge technology, expert clinical teams, and a culture of continuous improvement to deliver unparalleled patient care. Our remote workforce is built on trust, collaboration, and a shared commitment to excellence. If you’re passionate about making a tangible difference in healthcare and thrive in a fast‑paced, customer‑centric environment, brighthush is the place for you.

Why Join brighthush?

At brighthush, we believe that every interaction matters. As a Medical Billing Customer Service Specialist, you will be the frontline advocate for patients, insurers, and internal teams, ensuring that billing processes are transparent, accurate, and patient‑friendly. You’ll work alongside a diverse group of professionals who value innovation, integrity, and a relentless focus on quality. In return, we offer competitive pay, a comprehensive benefits package, and a career path that rewards initiative and growth.

Key Responsibilities

Patient Billing Customer Service (85%)

• Serve as the primary point of contact for clinics, referring physicians, attorneys, insurance carriers, and patients regarding medical billing inquiries.
• Research and explain Explanation of Benefits (EOBs), denials, and payment discrepancies using the imaging system to provide clear, actionable guidance to patients.
• Respond to emails, texts, and mailed correspondence in a timely manner, routing complex issues to the appropriate departments and ensuring a seamless customer experience.
• Escalate intricate billing questions to Senior Customer Service Specialists for advanced support and resolution.
• Collaborate effectively with Revenue Cycle Management teams to resolve payment issues, update patient records, and optimize revenue streams.
• Consistently meet or exceed quality assurance metrics, including call handling time, first‑contact resolution, and customer satisfaction scores.

Administrative Duties (10%)

• Send itemized statements to attorneys and request Letters of Protection (LOPs) to confirm authorization and compliance.
• Update billing systems with accurate patient demographic and insurance information.
• Conduct outbound calls to referring doctors, patients, insurers, and attorneys to verify and update account details.
• Investigate and resolve inaccurate or missed adjustments, duplicate charges, reverse collection decisions, and insurance denials.

Other Duties (5%)

• Assist with ad‑hoc projects, process improvement initiatives, and cross‑functional training as needed.

Essential Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of customer service experience, preferably in a healthcare or billing environment.
• Strong verbal and written communication skills in English.

Preferred Qualifications

• Experience in medical billing, coding, or revenue cycle management.
• Associate degree in Health Administration, Business, or a related field.
• Proficiency in Spanish or another language to serve a diverse patient population.
• Familiarity with electronic health record (EHR) systems and billing software.

Skills & Competencies

• Customer‑centric mindset with a passion for problem solving.
• Attention to detail and strong analytical abilities.
• Ability to manage multiple priorities in a fast‑moving environment.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and comfort learning new software.
• Team player who thrives in a collaborative, remote setting.
• Adaptability to evolving processes and technology.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. You’ll have access to:

• Structured onboarding and mentorship programs.
• Continuing education credits and tuition reimbursement for relevant certifications.
• Internal career pathways to roles such as Billing Analyst, Revenue Cycle Manager, or Customer Experience Lead.
• Regular performance reviews that focus on skill enhancement and goal setting.

Work Environment & Culture

Our remote model empowers you to work from anywhere while staying connected to a vibrant, supportive community. We celebrate diversity, encourage open communication, and foster a culture of transparency and accountability. At brighthush, you’ll find a workplace that values work‑life balance, promotes mental well‑being, and recognizes the contributions of every team member.

Compensation & Benefits

Hourly Pay: $20.00 – $26.39, commensurate with experience and qualifications. Schedule: Full‑time, 40 hours per week, 9:30 AM – 6:00 PM CST. Remote: Work from home with a reliable internet connection and a quiet workspace.

Benefits (subject to eligibility) include:

• Medical, dental, and vision insurance.
• 401(k) plan with company match.
• Life and disability coverage.
• Paid time off (PTO) and holiday pay.
• Tuition reimbursement for approved courses.
• Adoption assistance and pet insurance.
• Employee wellness programs and mental health resources.
• DailyPay or similar instant pay options (subject to setup).

How to Apply

Ready to bring your expertise to a team that values innovation and patient advocacy? Submit your application through our careers portal and join a company that is redefining radiology services. We look forward to learning how you can contribute to brighthush’s mission of delivering clinical excellence and exceptional patient care.

Explore Careers at brighthush

Join Us and Shine Brighter

At brighthush, every call, email, and interaction is an opportunity to make a difference. If you are dedicated to delivering outstanding customer service, have a keen eye for detail, and are eager to grow within a forward‑thinking organization, we encourage you to apply today. Let’s illuminate the path to better healthcare together.