Experienced Medical Virtual Assistant – Clinical Support, Telehealth & EHR Management for brighthush

About brighthush

brighthush is a forward‑thinking healthcare innovation hub that blends cutting‑edge technology with compassionate patient care. Our mission is to make high‑quality medical services accessible, efficient, and personalized for every individual. By harnessing the power of telehealth, electronic health records, and data‑driven insights, we empower clinicians to focus on what they do best—healing—while we streamline the administrative backbone that keeps the practice running smoothly.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, collaborative team that values creativity, continuous learning, and a culture of transparency. We celebrate diversity, encourage innovation, and provide a flexible, supportive work environment that balances professional growth with personal well‑being. Whether you’re a seasoned medical professional or a driven administrative specialist, brighthush offers the resources, mentorship, and opportunities to elevate your career to new heights.

Role Overview

We are seeking a dedicated Medical Virtual Assistant to become an integral part of our virtual care ecosystem. In this full‑time, 40‑hour per week position, you will serve as the primary point of contact for patients, clinicians, and insurance partners. Your responsibilities will span patient communication, electronic health record (EHR) management, clinical support, billing, and research—ensuring seamless, HIPAA‑compliant operations that enhance patient experience and clinical outcomes.

Key Responsibilities

• Patient Communication & Scheduling: Manage inbound and outbound calls, emails, and chat messages. Coordinate appointment scheduling, send reminders, and conduct follow‑ups to improve patient adherence and satisfaction.
• EHR & Medical Records Management: Organize, update, and securely handle electronic health records. Ensure data integrity, proper coding, and compliance with regulatory standards.
• Administrative Coordination: Perform data entry, maintain appointment calendars, and coordinate care between providers. Facilitate smooth transitions for referrals and specialist consultations.
• Clinical Support: Prepare patient charts, gather and summarize patient information for physicians, and conduct preliminary assessments and triage to prioritize care needs.
• Billing & Insurance: Verify insurance coverage, process claims, and support billing workflows. Maintain accurate documentation to meet compliance and audit requirements.
• Research & Reporting: Conduct medical research on emerging topics, compile reports, and present findings to healthcare professionals to support evidence‑based practice.
• Telehealth Facilitation: Assist patients and clinicians with virtual visit logistics, troubleshoot technology issues, and ensure smooth telehealth encounters.

Essential Qualifications

• Extensive experience in a clinical or medical administrative role.
• Certification as a Medical Assistant, Registered Nurse, or equivalent credential.
• Proficiency with EHR/EMR systems (e.g., Epic, Cerner, Athenahealth).
• Strong knowledge of medical coding (CPT, ICD‑10) and billing processes.
• Excellent verbal and written communication skills.
• High level of organizational skill and meticulous attention to detail.
• Ability to maintain confidentiality and uphold HIPAA standards.
• Self‑motivated, capable of working independently while managing multiple tasks.

Preferred Qualifications

• Experience in medical cannabis utilization and related regulatory frameworks.
• Familiarity with telehealth best practices and virtual care platforms.
• Knowledge of common office software (Microsoft Office Suite, Google Workspace).
• Background in research methodology and data analysis.
• Previous experience in a fast‑paced, high‑volume virtual care setting.

Skills & Competencies

• Patient‑centered communication and empathy.
• Technical proficiency with medical software and virtual platforms.
• Critical thinking and problem‑solving in real‑time scenarios.
• Adaptability to evolving protocols and technology updates.
• Team collaboration across multidisciplinary healthcare teams.
• Time‑management and prioritization under tight deadlines.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent through continuous professional development. You will have access to:

• Ongoing training in the latest telehealth technologies and EHR updates.
• Mentorship from senior clinicians and administrative leaders.
• Opportunities to lead projects, such as workflow optimization or patient education initiatives.
• Pathways to advanced roles—clinical coordinator, operations manager, or telehealth program director.
• Access to industry conferences, webinars, and certification programs.

Work Environment & Company Culture

Our virtual-first culture means you can work from anywhere while staying connected to a vibrant, collaborative team. We prioritize:

• Flexible scheduling to support work‑life balance.
• Regular virtual team huddles, knowledge‑sharing sessions, and social events.
• A culture of transparency, open communication, and mutual respect.
• Commitment to diversity, equity, and inclusion in all aspects of our operations.
• Recognition programs that celebrate achievements and milestones.

Compensation & Benefits

While specific figures are tailored to experience and qualifications, brighthush offers a competitive salary package that includes:

• Health, dental, and vision insurance.
• Retirement savings plan with employer match.
• Paid time off, sick leave, and flexible vacation policies.
• Professional development stipend and tuition reimbursement.
• Wellness programs, including virtual fitness classes and mental health resources.
• Employee assistance program and 24/7 support hotline.

How to Apply

Ready to bring your expertise to a forward‑thinking healthcare team? Submit your resume and a cover letter outlining your experience in medical administration, telehealth, and patient support to brighthush.com/careers. We look forward to exploring how your skills can help us elevate patient care and operational excellence.

Join brighthush – Where Innovation Meets Compassion

At brighthush, we’re redefining the future of healthcare delivery. If you’re passionate about improving patient experiences, streamlining clinical workflows, and embracing technology, we invite you to apply. Together, we can create a brighter, healthier tomorrow.