Experienced Multilingual Remote Customer Support Specialist – International Guest & Host Relations, 45‑Hour Shift, Independent Contractor at brighthush

About brighthush

brighthush is a global leader in hospitality technology, redefining how guests, hosts, and partners experience seamless check‑in and property access. With a presence in over 70 countries, we empower millions of travelers to enjoy frictionless stays while giving hosts the tools to manage their properties with confidence. Our culture is built on innovation, collaboration, and a relentless focus on customer delight. As we expand our international support network, we’re looking for a dedicated, multilingual professional to join our remote team and become the voice that keeps our global community connected.

Why This Role Matters

In the fast‑moving world of travel and property management, every interaction can make or break a guest’s experience. As a Remote Customer Support Specialist at brighthush, you will be the frontline champion who resolves inquiries, mitigates incidents, and ensures that guests, hosts, and partners feel heard and supported 24/7. Your calm, decisive judgment will keep our operations running smoothly during peak check‑in periods and beyond.

Key Responsibilities

• Multi‑Channel Support – Deliver outstanding assistance across telephone, email, and live chat to an international clientele.
• Inquiry Management – Handle booking requests, access protocols, account changes, and complex billing questions with precision.
• Case Ownership – Take full responsibility for each case from first contact to final resolution, ensuring no detail is overlooked.
• Incident Management – Respond to time‑sensitive operational incidents, providing rapid solutions and coordinating with guest‑care teams during high‑volume periods.
• Outbound Coordination – Conduct proactive outreach to gather missing information, confirm resolutions, and maintain clear communication.
• Database Documentation – Record every interaction and action in our internal tracking system with meticulous accuracy.
• Cross‑Functional Collaboration – Partner with logistics, technical support, and operations to secure optimal outcomes for users.
• Process Improvement – Contribute ideas that enhance internal procedures, product features, and the overall customer experience.

Essential Qualifications

• Native or fluent command of English (written and spoken).
• Fluent in either Spanish or French (written and spoken).
• Minimum of 2 years in a dedicated customer support or customer‑facing role.
• Availability to work a rotating 45‑hour weekly shift pattern, including evenings, weekends, and public holidays.
• Proven ability to work independently from a fully remote home office.
• Completion of a Qualification Authenticity Check before final engagement.

Preferred Qualifications

• Additional language skills beyond English, Spanish, or French.
• Experience in hospitality, travel, property management, or technology sectors.
• Familiarity with ticketing systems, CRM platforms, and remote collaboration tools.

Skills & Competencies

• Exceptional communication and active listening.
• Strong problem‑solving and analytical thinking.
• High emotional intelligence and empathy.
• Adaptability to changing priorities and fast‑paced environments.
• Time‑management and organizational excellence.
• Tech‑savvy with quick learning of new systems.

Career Growth & Learning Opportunities

At brighthush, your professional journey is supported by a structured onboarding program and continuous learning through our internal training platform. As we expand our global framework, you’ll have clear pathways to advance into senior support roles, team leadership, or cross‑functional positions such as Product Support Engineer or Customer Success Manager. We encourage knowledge sharing, mentorship, and participation in industry conferences and webinars.

Work Environment & Culture

Our remote-first culture means you can work from anywhere while staying connected to a vibrant, collaborative team. We value transparency, feedback, and the exchange of ideas. Every team member’s voice is heard, and we actively seek ways to improve both our processes and our workplace. You’ll join a community that celebrates diversity, fosters inclusion, and rewards innovation.

Compensation, Perks & Benefits

As an independent contractor, you’ll receive a competitive hourly rate aligned with industry standards for multilingual support specialists. In addition to your base compensation, you’ll enjoy:

• Flexible work hours within the rotating shift schedule.
• Access to a comprehensive benefits package, including health, dental, and vision coverage for eligible partners.
• Paid time off and holiday pay in accordance with local regulations.
• Professional development stipend for courses, certifications, and conferences.
• Employee referral program with attractive bonuses.
• Regular team virtual events, wellness challenges, and recognition programs.

How to Apply

Ready to become the voice that keeps our global community connected? Click the link below to submit your application and join brighthush’s mission to transform hospitality support.

Apply Now

Join brighthush Today

We’re looking for a proactive, multilingual professional who thrives in a remote, fast‑paced environment and is passionate about delivering exceptional customer experiences. If you’re ready to take ownership of complex cases, collaborate across teams, and grow your career with a global leader, we want to hear from you. Apply now and help us shape the future of hospitality support.