Experienced Part‑Time Remote Call Center Customer Service Representative – Pennsylvania – Brighthush – Home & Community Based Services Support

About Brighthush

Brighthush is a leading provider of innovative home and community based services across Pennsylvania. Our mission is to empower individuals with disabilities to live independently in their own homes or with loved ones, while receiving the high‑quality care and support they deserve. By leveraging technology, compassionate care, and a deep commitment to community partnership, Brighthush has become a trusted partner for families, healthcare providers, and state agencies alike.

Why Join Brighthush?

At Brighthush, we believe that our people are our greatest asset. We offer a competitive compensation package, a comprehensive benefits suite, and a culture that values growth, collaboration, and well‑being. Whether you’re a seasoned professional or just starting your career in customer service, Brighthush provides the tools, training, and support you need to thrive.

• Competitive Pay & Performance Bonuses: Earn a base salary that reflects your experience, plus annual performance‑based bonuses.
• Future Planning: 401(k) retirement savings plan with company matching to help you build a secure financial future.
• Paid Time Off & Flexible Scheduling: Enjoy PTO, holidays, sick leave, and short‑ and long‑term disability coverage.
• Holistic Wellness: Access physical, emotional, and financial wellness resources through our Employee Assistance Program (EAP).
• Recognition & Rewards: Celebrate outstanding contributions through our employee recognition platform.
• Tuition Reimbursement: Invest in your ongoing education and professional development.
• Employee Perks & Discounts: Exclusive discounts on a wide range of products and services.
• Wellness Programs: Participate in wellness initiatives tailored to your needs.
• Professional Development: Attend training programs, workshops, and conferences to advance your career.

Position Overview

Brighthush is seeking a dedicated Part‑Time Remote Call Center Customer Service Representative to join our Pennsylvania team. In this role, you will serve as the first point of contact for consumers, prospective enrollees, and individuals acting on behalf of enrollees. Your primary responsibility will be to provide accurate, compassionate, and timely assistance, ensuring that every interaction reflects Brighthush’s commitment to quality care.

Key Responsibilities

• Answer incoming calls, web chat, and other approved contact channels in accordance with performance standards, policies, and privacy requirements.
• Provide clear, accurate information about Brighthush programs, services, and enrollment processes to a diverse audience.
• Document all customer interactions, inquiries, complaints, and actions taken in the designated system with meticulous accuracy.
• Complete transactions and tasks following established guidelines to maintain data integrity and compliance.
• Navigate multiple computer systems simultaneously while maintaining high levels of customer service.
• Facilitate the delivery of requested materials via mail, email, or electronic channels.
• Transfer or refer customers to appropriate internal or external entities based on established protocols.
• Resolve routine issues and inquiries, ensuring timely and appropriate follow‑up.
• Escalate complex or sensitive issues to designated staff or departments for further investigation.
• Coordinate translation or interpretation services for non‑English speaking customers.
• Communicate proactively with supervisors regarding service delivery concerns or improvement opportunities.
• Meet or exceed Quality Assurance (QA), productivity, and other key performance metrics.
• Attend required meetings, trainings, and stay current on all Brighthush programs, systems, policies, and procedures.
• Perform additional duties as assigned by management to support team success.

Essential Qualifications

• High school diploma or GED required.
• 0–6 months of relevant professional experience, or an equivalent combination of education and experience.
• Must reside in the state of Pennsylvania.
• 1 year of experience in a call center environment preferred.
• Strong verbal and written communication skills.
• Proficiency with computer systems, data entry, and multitasking.
• Ability to handle sensitive information with confidentiality and professionalism.
• Customer‑centric mindset with a passion for helping others.

Preferred Qualifications

• Experience working with individuals with disabilities or in a healthcare setting.
• Knowledge of state‑level home and community based services programs.
• Previous experience with IVR systems and web chat platforms.
• Bilingual or multilingual capabilities.

Skills & Competencies

• Exceptional interpersonal and active listening skills.
• Strong problem‑solving and decision‑making abilities.
• Adaptability to changing priorities and fast‑paced environments.
• Attention to detail and commitment to accuracy.
• Team‑player attitude with a collaborative spirit.
• Proficiency in Microsoft Office Suite and CRM software.

Career Growth & Learning Opportunities

Brighthush is committed to fostering professional growth. As a member of our team, you will have access to:

• Structured onboarding and continuous training programs.
• Mentorship from experienced leaders in the field.
• Opportunities to transition into supervisory or specialized roles.
• Cross‑functional projects that broaden your skill set.
• Annual performance reviews that align your goals with Brighthush’s strategic vision.

Work Environment & Culture

Our remote work model empowers you to balance professional responsibilities with personal commitments. Brighthush values diversity, equity, and inclusion, and we strive to create a welcoming environment where every voice is heard. We celebrate achievements, encourage innovation, and prioritize employee well‑being through flexible scheduling and supportive leadership.

Compensation & Benefits

While the exact salary will depend on your experience and qualifications, Brighthush offers a competitive pay structure that includes:

• Base salary commensurate with market rates for part‑time call center roles.
• Annual performance bonuses.
• 401(k) retirement savings plan with company match.
• Health, dental, and vision insurance options.
• Life and disability insurance.
• Paid holidays, sick leave, and PTO.
• Short‑ and long‑term disability coverage.
• Employee Assistance Program (EAP) for holistic wellness.
• Tuition reimbursement for approved courses and certifications.
• Exclusive employee discounts on a variety of products and services.

Home Office Requirements

• Reliable internet connection with a minimum speed of 25 Mbps (test at speedtest.net).
• Hardwired Ethernet connection – Wi‑Fi is not permitted.
• Permanent residence within the continental United States.

Equal Opportunity Employer

Brighthush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, or any other legally protected characteristic.

Pay Transparency

Brighthush’s compensation is determined by a combination of factors, including job location, education, training, experience, expected quality and quantity of work, travel requirements, market analysis, and internal alignment. Salary history will not be considered in determining compensation. Brighthush complies with all regulatory minimum wage rates and exempt salary thresholds.

Accommodations

Brighthush is committed to providing reasonable accommodations for individuals with disabilities or medical conditions throughout the hiring process. If you require assistance at Apply for this job