Experienced Pre‑Licensed Customer Service Representative – Remote, Military‑Affiliated, High‑Impact Support Specialist

Welcome to brighthush – Where Service Meets Innovation

At brighthush, we are redefining the customer experience landscape by blending cutting‑edge technology with a human touch. With a global footprint spanning more than 300 languages and a workforce of over 500,000 passionate professionals, brighthush is a leading digital business services provider that empowers brands to streamline operations, enhance customer satisfaction, and drive sustainable growth. We are proud to offer a dynamic, inclusive, and mission‑driven environment where every team member can thrive, learn, and make a real difference.

Why This Role Is a Game‑Changer for Military‑Affiliated Talent

We recognize the unique skills, discipline, and resilience that veterans, transitioning service members, National Guard and Reserve members, military spouses, wounded warriors, and caregivers bring to the workplace. That’s why brighthush is committed to creating opportunities that honor your experience and support your transition to civilian life. This remote position is open to qualified candidates residing in the following states: AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY.

Position Overview

As a Pre‑Licensed Customer Service Representative at brighthush, you will serve as the frontline advocate for our policy holders, resolving complex consumer issues, providing expert guidance, and ensuring a seamless experience. Your role will involve advising first‑level representatives, handling billing inquiries, managing policy changes, and delivering personalized recommendations that exceed expectations.

Key Responsibilities

• Resolve Complex Consumer Issues: Analyze and troubleshoot high‑level customer concerns, providing timely and accurate solutions.
• Mentor First‑Level Representatives: Offer guidance and support to junior team members, fostering a culture of continuous improvement.
• Billing Support: Assist policy holders with billing questions, disputes, and payment arrangements.
• Policy Management: Process policy changes, updates, and cancellations while maintaining data integrity.
• Customer Advocacy: Act as the voice of the customer, ensuring their needs are met with empathy and professionalism.
• Process Improvement: Identify opportunities to streamline workflows and enhance service quality.
• Compliance & Documentation: Adhere to company policies, regulatory requirements, and maintain accurate records.

Essential Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Typing speed of at least 25 words per minute.
• Comfortable with desktop computer systems and general knowledge of Windows‑based environments.
• Strong communication, listening, and analytical skills.

Preferred Qualifications

• Prior customer service or sales experience.
• College degree (any field) – not required but highly valued.
• Experience working with policy or insurance products.
• Familiarity with CRM systems and ticketing platforms.

Core Competencies & Skills

• Process Excellence: Demonstrates a commitment to following established procedures while driving continuous improvement.
• Collaboration: Works effectively with teammates, supervisors, and cross‑functional departments to resolve issues and achieve goals.
• Communication: Exhibits outstanding verbal and written communication, active listening, and empathy.
• Organizational Skills: Manages multiple priorities, maintains meticulous records, and meets deadlines.
• Emotional Intelligence: Prioritizes tasks, remains calm under pressure, and maintains focus on customer satisfaction.
• Open‑Mindedness: Welcomes feedback, adapts to evolving policies, and thrives in a structured yet flexible schedule.
• Critical Thinking: Applies analytical reasoning to quickly assess customer issues and make informed decisions.
• Solution‑Oriented: Proactively identifies solutions, enhances the customer experience, and drives positive outcomes.

Work‑From‑Home Essentials

To ensure a productive remote experience, we require:

• A dedicated workspace near your router to support a hard‑wired Ethernet connection (minimum 15 Mbps download / 10 Mbps upload, ISP latency under 50 ms).
• Reliable internet connection that is not satellite, mobile data (5G/4G/3G hotspots), P2P, or VPN.
• Proof of internet speed upon onboarding.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is limited only by your ambition. We offer:

• Comprehensive onboarding and paid training programs that equip you with the skills to excel.
• Clear performance metrics and regular feedback loops that help you track progress.
• Internal mobility pathways that allow you to transition into advanced roles such as Senior Support Specialist, Team Lead, or Process Improvement Analyst.
• Access to a global learning platform featuring courses in customer experience, data analytics, and leadership.
• Mentorship from seasoned professionals, including our Chief Client Officer, who began her journey as an agent and rose to the pinnacle of the organization.

Company Culture & Work Environment

brighthush thrives on a culture of collaboration, innovation, and inclusivity. Our remote teams enjoy:

• Flexible scheduling that respects work‑life balance.
• Regular virtual team‑building events and wellness initiatives.
• A supportive community where diverse perspectives are celebrated.
• Transparent communication from leadership, ensuring you’re always in the loop.

Compensation, Perks, and Benefits

We believe in rewarding excellence and supporting your well‑being:

• Competitive hourly rate of $16–$19, commensurate with experience.
• Full benefits package including medical, dental, vision, and 401(k) with company match.
• Paid time off (PTO) and holidays.
• Employee wellness programs, mental health resources, and fitness stipends.
• Continuous learning stipend and tuition reimbursement for relevant courses.
• Recognition programs that celebrate outstanding performance.

Why Join brighthush?

At brighthush, you’ll be part of a mission‑driven organization that values your unique background and empowers you to grow. Whether you’re a veteran, military spouse, or caregiver, you’ll find a supportive community that respects your service and offers a platform to excel. No two days are the same, and every interaction is an opportunity to make a lasting impact.

Ready to Take the Next Step?

If you’re a dedicated, customer‑centric professional ready to bring your expertise to a forward‑thinking organization, we want to hear from you. Apply today and become a key contributor to brighthush’s success story.