Experienced Remote Customer Service & Product Support Specialist – Flexible Hours, $25–$45/hr
About brighthush
brighthush is a leading market‑research and product‑testing consultancy that partners with national and international brands to bring real‑world insights straight to the product development table. With a focus on in‑home usage testing (IHUT), we empower companies to refine their offerings before launch, ensuring that every feature, design choice, and user experience resonates with the target audience. Our clients range from consumer electronics giants to emerging tech startups, all of whom rely on the candid feedback of everyday users to shape the next generation of products.
As a remote‑first organization, brighthush embraces flexibility, diversity, and innovation. We believe that the best ideas come from people who are comfortable working from anywhere, and we provide the tools, training, and support needed to succeed in a dynamic, fast‑paced environment.
Why Join brighthush?
- Competitive Pay: Earn between $25 and $45 per hour, depending on the complexity of the testing project.
- Flexible Scheduling: Work 15–25 hours per week on your own terms—perfect for students, parents, or anyone looking for a side gig.
- No Experience Required: We provide comprehensive training and step‑by‑step instructions for every test.
- Hands‑On Learning: Gain firsthand experience in product development, user research, and data collection.
- Keep the Product: In many cases, you’ll receive the product you test as a thank‑you for your insights.
- Weekly Direct Deposit: Receive your earnings every Wednesday—no waiting for checks.
Key Responsibilities
As a Remote Customer Service & Product Support Specialist, you will serve as the bridge between the brand and the end‑user. Your day‑to‑day tasks will include:
- Receiving and reviewing the In‑Home Usage Test Daily Schedule for each product assignment.
- Unpacking, setting up, and using the product exactly as instructed, while documenting every step.
- Capturing screenshots, audio recordings, video clips, and written journal entries to provide a comprehensive usage log.
- Submitting feedback through online portals, mobile apps, or direct email as directed by the test protocol.
- Participating in private chat rooms or focus groups hosted by partner research firms to discuss product impressions.
- Using brighthush’s Mobile In‑Home Use Test Technology to record point‑of‑emotion insights, delivering depth and nuance to the data set.
- Maintaining meticulous records of product condition, usage time, and any issues encountered.
- Communicating any product defects or usability concerns to the research team Apply for this job