Experienced Remote Customer Service Representative – Global Medical Technology Support, Billing Liaison & Customer Experience Champion

About brighthush

brighthush stands at the forefront of the medical technology landscape, redefining how healthcare is delivered across the globe. With a diverse team of more than 65,000 professionals spanning every continent, we are pioneers in medical discovery, diagnostics, and patient care solutions. Our mission is clear: to elevate health outcomes by providing cutting‑edge products and services that empower clinicians, patients, and healthcare systems alike. As a remote‑first organization, we harness technology to connect our teams, customers, and partners, ensuring every interaction is seamless, efficient, and impactful.

Why Join brighthush?

At brighthush, we cultivate a culture that celebrates authenticity, curiosity, and collaboration. Every voice matters, and we empower our associates to bring their whole selves to work. Our inclusive, growth‑centered environment nurtures talent through:

• Continuous Learning: A vast library of courses, certifications, and mentorship programs keeps you ahead of industry trends.
• Career Advancement: Clear promotion pathways, cross‑functional projects, and global mobility opportunities help you grow.
• Recognition & Rewards: A Total Rewards program blends competitive pay, performance bonuses, and employee recognition initiatives.
• Work‑Life Balance: Flexible remote schedules, generous paid time off, and wellness resources support your personal and professional well‑being.
• Health & Wellness: Comprehensive medical, dental, and vision coverage, plus the brighthush Healthy Lives Program and Employee Assistance Programs.

Role Overview

As a Remote Customer Service Representative, you will be the frontline advocate for our customers, ensuring they receive timely, accurate, and compassionate support. You will collaborate closely with Sales, Medical Billing, and Product teams to resolve inquiries, process returns, and manage billing disputes. Your role is pivotal in maintaining customer satisfaction, driving loyalty, and contributing to the overall success of brighthush’s global operations.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat, providing clear information on order status, product details, and technical specifications.
• Process returns and exchanges in accordance with company policies, ensuring accuracy and compliance.
• Partner with the Medical Billing department to investigate and resolve disputed charges, coordinating documentation and communication with customers.
• Collect and report service failures or customer concerns to Customer Service Management, contributing to continuous improvement initiatives.
• Collaborate with Sales Representatives to align on customer expectations, upsell opportunities, and service level agreements.
• Maintain up‑to‑date knowledge of medical supply publications, technical procedures, and training tools to provide expert guidance.
• Utilize CRM systems (e.g., Salesforce, Zendesk) to log interactions, track issues, and follow up on open tickets.
• Calculate discounts, commissions, and other financial figures accurately, ensuring transparent billing for customers.
• Participate in evening shifts, weekends, or overtime as needed to meet service demands and support global time zones.
• Contribute to process improvement projects, sharing insights and best practices that enhance customer experience.

Essential Qualifications

• Minimum of 1 year of experience in the medical industry, call center, or customer service environment.
• Strong analytical skills: ability to read, interpret, and apply medical supply publications and technical documentation.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and familiarity with CRM platforms.
• Excellent verbal and written communication skills, with a keen ability to explain complex information clearly.
• Strong problem‑solving aptitude, capable of navigating multiple variables and delivering practical solutions.
• High school diploma or GED; additional certifications in customer service or medical terminology are a plus.
• Flexibility to work non‑standard hours, including evenings, weekends, and occasional overtime.

Preferred Qualifications

• Experience with medical billing processes and dispute resolution.
• Knowledge of HIPAA regulations and data privacy best practices.
• Previous exposure to medical device or diagnostic equipment support.
• Fluency in additional languages (Spanish, French, Mandarin, etc.) to serve a global customer base.
• Demonstrated ability to thrive in a fast‑paced, remote work environment.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.
• Communication: Clear, concise, and empathetic communication across multiple channels.
• Analytical Thinking: Ability to dissect complex issues and develop actionable solutions.
• Attention to Detail: Precision in data entry, billing calculations, and documentation.
• Time Management: Efficiently juggle multiple tasks while meeting deadlines.
• Team Collaboration: Willingness to work cross‑functionally with Sales, Billing, and Product teams.
• Adaptability: Comfortable with evolving processes, technologies, and customer needs.
• Resilience: Ability to handle challenging situations with composure and professionalism.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. We offer:

• Structured onboarding programs that immerse you in our products, culture, and processes.
• Mentorship from seasoned leaders who guide you through skill enhancement and career planning.
• Access to internal and external training resources, including certifications in customer service, medical terminology, and data analytics.
• Opportunities to lead or participate in cross‑functional projects that broaden your skill set.
• Clear promotion tracks that reward performance, initiative, and leadership potential.

Work Environment & Culture at brighthush

Our remote‑first model empowers you to work from anywhere while staying connected to a vibrant, global community. You’ll enjoy:

• State‑of‑the‑art collaboration tools (Slack, Teams, Zoom) that keep teams aligned.
• Regular virtual town halls, team‑building events, and knowledge‑sharing sessions.
• A culture that values work‑life integration, encouraging you to balance professional commitments with personal passions.
• Inclusive policies that celebrate diversity, equity, and belonging across all levels.
• Recognition programs that celebrate achievements, milestones, and contributions.

Compensation, Perks, and Benefits

While specific figures vary by role and location, brighthush offers a competitive compensation package that includes:

• Competitive base salary aligned with industry standards.
• Performance‑based bonuses and incentive programs.
• 401(k) retirement plan with company match.
• Comprehensive medical, dental, and vision insurance plans.
• Paid holidays (up to 12 company‑paid days) and flexible vacation policies.
• Tuition reimbursement for approved courses and certifications.
• Access to the brighthush Healthy Lives Program, Employee Assistance Programs, and wellness resources.
• Remote work stipend to support home‑office setup.

How to Apply

Ready to make a difference in global healthcare? Click the link below to submit your application and join the brighthush family. We look forward to learning how your skills and passion align with our mission to improve health outcomes worldwide.

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Closing Statement

At brighthush, every customer interaction is an opportunity to advance our mission of better health for all. As a Remote Customer Service Representative, you will be at the heart of this mission, ensuring that our customers receive the highest level of support and care. If you are driven, customer‑focused, and eager to grow within a global medical technology leader, we invite you to apply today. Together, we can shape the future of healthcare and make a lasting impact on patients worldwide.