Experienced Remote Customer Service Representative – Global Vision Care Specialist & Order Management Expert at brighthush

About brighthush

brighthush is a world‑leading vision care company that designs, manufactures, and distributes premium ophthalmic lenses, frames, and sunglasses. With a presence in more than 150 countries, we provide a global platform of high‑quality vision products that combine cutting‑edge technology, style, and durability. Our portfolio includes iconic lenses, frames, and accessories that consumers love, and we partner with leading retail and e‑commerce channels to deliver seamless shopping experiences worldwide.

At brighthush, we believe that vision is a fundamental human right. Our mission is to transform the eyewear and eye‑care industry by delivering innovative products, exceptional customer service, and sustainable solutions that improve people’s lives. With a team of over 200,000 dedicated employees, we are committed to fostering a culture of collaboration, continuous learning, and inclusion.

Why Join brighthush?

• Global Impact: Work with a brand that touches millions of customers across the globe.
• Career Growth: Access to structured learning paths, mentorship programs, and cross‑functional projects.
• Inclusive Culture: A workplace that celebrates diversity, promotes equity, and values every voice.
• Competitive Rewards: Comprehensive compensation packages, performance bonuses, and employee discounts on brighthush products.
• Work‑Life Balance: Flexible remote work arrangements, generous paid time off, and wellness initiatives.

Job Overview

As a Remote Customer Service Representative at brighthush, you will be the frontline advocate for our business clients. You will handle inbound calls, resolve inquiries, process orders, and ensure a high level of customer satisfaction. Your role is pivotal in maintaining strong relationships with our partners and driving repeat business.

Key Responsibilities

• Customer Interaction: Answer inbound calls from new and existing business clients, providing timely and accurate information about brighthush products and services.
• Order Management: Process orders efficiently, ensuring accuracy in product details, pricing, and shipping information.
• Issue Resolution: Troubleshoot and resolve customer complaints, identifying root causes and implementing effective solutions.
• Documentation: Log all customer interactions in the CRM system, track call types, and maintain detailed records for future reference.
• Follow‑Up: Own the follow‑up process to update customers on order status, shipping, and stock availability.
• Service Level Compliance: Meet or exceed call handling time, first‑contact resolution, and customer satisfaction metrics.
• Collaboration: Work closely with sales, logistics, and product teams to address complex inquiries and improve service processes.
• Continuous Improvement: Participate in training sessions, share best practices, and contribute to process enhancements.

Essential Qualifications

• High school diploma or equivalent.
• Minimum of 1 year of experience in a customer service, hospitality, or call center environment.
• Excellent telephone etiquette with a confident, clear, and professional speaking voice.
• Strong verbal and written communication skills.
• Demonstrated listening and comprehension abilities.
• Team player with strong interpersonal skills.
• Ability to remain calm and composed when handling difficult customer situations.
• Excellent time‑management skills; capable of prioritizing tasks efficiently.
• Proficient PC skills, including Microsoft Office (Word, Excel).
• Comfortable navigating information systems and using the internet for research.

Preferred Qualifications

• Higher education degree (associate’s or bachelor’s).
• Experience using SAP or similar ERP systems.
• Background in the optical industry with comprehensive knowledge of brighthush optical products.
• Strong command of industry terminology and product specifications.
• Bilingual proficiency in Spanish or French (additional languages are a plus).

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering outstanding service and building lasting relationships.
• Problem‑Solving: Ability to analyze issues, think critically, and propose effective solutions.
• Adaptability: Thrive in a fast‑changing environment and handle multiple priorities simultaneously.
• Attention to Detail: Ensure accuracy in order processing and documentation.
• Collaboration: Work effectively across teams and departments.
• Data‑Driven: Use metrics to assess performance and identify improvement opportunities.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. You will have access to:

• Structured onboarding and continuous training programs.
• Mentorship from experienced leaders in customer service and operations.
• Cross‑functional projects that broaden your skill set.
• Leadership development tracks for high‑potential employees.
• Regular performance reviews and personalized growth plans.

Work Environment & Culture

Our remote work model empowers you to balance your personal and professional life while staying connected to a vibrant, global team. You will collaborate with colleagues across time zones, share insights, and celebrate successes together. We value transparency, innovation, and a growth mindset, and we encourage every team member to contribute ideas that shape our future.

Compensation & Benefits

While specific pay is determined by factors such as location, experience, and qualifications, we offer a competitive base salary complemented by:

• Performance‑based bonuses and commission opportunities.
• Health, dental, and vision insurance plans.
• Retirement savings options with company match.
• Paid time off, holidays, and flexible vacation policies.
• Employee discounts on brighthush products.
• Wellness programs, including mental health resources and fitness stipends.

How to Apply

Ready to join a dynamic team that is redefining vision care? Submit your application through our careers portal or click the link below to apply directly.

Apply to brighthush Today

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, disability, sexual orientation, gender identity, or any other protected characteristic. Native Americans in the U.S. receive preference in accordance with Tribal Law.

Contact & Accessibility

If you have any questions about this role or need accommodations during the application process, please call our SpeakUp Hotline at 844‑303‑0229 or email [email protected]. We are committed to providing a fair and supportive hiring experience for all candidates.

We look forward to welcoming you to the brighthush family, where your expertise will help us illuminate the world—one pair of lenses at a time.