Experienced Remote Customer Service & Vacation Planning Specialist – Personalized Travel Experiences

About brighthush

At brighthush, we’re redefining the way people experience the world. Our mission is simple: to turn every travel dream into a meticulously crafted reality. Whether it’s a luxury cruise, a boutique resort escape, or a group adventure across continents, we combine industry expertise with a passion for personalization. With a global network of trusted partners and a culture that celebrates curiosity, creativity, and customer delight, brighthush has become a trusted name for travelers who demand more than just a ticket.

Why Join brighthush?

Working with brighthush means you’re part of a forward‑thinking, tech‑savvy team that values autonomy, innovation, and continuous learning. As a fully remote role, you’ll enjoy the flexibility to design your own schedule while collaborating with colleagues across time zones. Our people are our greatest asset, and we invest in their growth through mentorship, training, and access to exclusive travel perks. If you love travel, thrive on helping others, and want to build a career that’s as dynamic as the destinations we serve, brighthush is the place for you.

Position Overview

We’re looking for a detail‑oriented, customer‑focused Vacation Planning Specialist to join our remote team. In this role, you’ll be the primary point of contact for clients seeking unforgettable travel experiences. From the first inquiry to the final return home, you’ll guide them through every step of the journey, ensuring seamless service and personalized solutions.

Key Responsibilities

• Client Engagement: Respond to inquiries via phone, email, and live chat with professionalism and enthusiasm.
• Travel Consultation: Conduct discovery calls to understand client preferences, budgets, and travel goals.
• Itinerary Design: Curate destination options, accommodations, activities, and transportation that align with client desires.
• Quote Preparation: Generate detailed travel proposals, including cost breakdowns, itineraries, and value‑added recommendations.
• Booking Management: Coordinate reservations with airlines, hotels, cruise lines, and local suppliers; ensure accurate documentation and confirmation.
• Pre‑Trip Support: Provide travel documents, packing tips, and itinerary reminders; maintain open lines of communication.
• During‑Trip Assistance: Act as a virtual concierge, resolving issues and enhancing the client experience in real time.
• Post‑Trip Follow‑Up: Gather feedback, encourage reviews, and nurture long‑term relationships for repeat business.
• Supplier Collaboration: Build and maintain strong relationships with travel partners to secure best rates and exclusive perks.
• Data Management: Keep accurate records in our CRM, track client interactions, and update travel plans as needed.

Essential Qualifications

• Proven customer service experience, preferably in travel or hospitality.
• Excellent written and verbal communication skills in English; additional languages are a plus.
• Strong organizational skills with the ability to manage multiple projects simultaneously.
• Comfortable using technology: CRM systems, booking engines, Microsoft Office, and collaboration tools.
• Reliable high‑speed internet connection and a quiet workspace.
• Self‑motivated, proactive, and able to thrive in a remote environment.
• Passion for travel and a genuine desire to help others create memorable experiences.

Preferred Qualifications

• Experience in travel planning, tour operations, or a related field.
• Knowledge of popular destinations, travel trends, and industry best practices.
• Familiarity with travel insurance, visa requirements, and health advisories.
• Previous exposure to booking platforms such as Amadeus, Sabre, or similar.
• Strong analytical skills to evaluate cost‑benefit scenarios and optimize itineraries.

Skills & Competencies

• Customer‑Centric Mindset: Anticipate needs, personalize solutions, and exceed expectations.
• Problem‑Solving: Quickly resolve booking issues, cancellations, or last‑minute changes.
• Attention to Detail: Ensure accuracy in itineraries, pricing, and documentation.
• Time Management: Prioritize tasks, meet deadlines, and maintain productivity.
• Adaptability: Stay flexible in a fast‑changing travel landscape.
• Team Collaboration: Communicate effectively with internal teams and external partners.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Vacation Planning Specialist, you’ll have the chance to:

• Progress to Senior Planner or Team Lead roles, overseeing larger accounts and mentoring new hires.
• Specialize in niche markets such as luxury cruises, adventure travel, or corporate events.
• Participate in cross‑functional projects, collaborating with marketing, product, and technology teams.
• Attend industry conferences, webinars, and certification programs to stay ahead of trends.
• Earn travel vouchers and discounts that allow you to experience destinations firsthand.

Work Environment & Company Culture

brighthush is built on a foundation of trust, transparency, and a shared love for exploration. Our remote culture is characterized by:

• Flexible work hours that accommodate different time zones and personal commitments.
• Regular virtual team gatherings, knowledge‑sharing sessions, and social events.
• A supportive mentorship program where seasoned planners guide newcomers.
• Open communication channels—Slack, Teams, and weekly all‑hands meetings keep everyone connected.
• A commitment to diversity, equity, and inclusion, ensuring every voice is heard.

Compensation & Benefits

We offer a competitive base salary ranging from $45,000 to $65,000 annually, with performance‑based incentives that reward exceptional service and client satisfaction. In addition to the base pay, you’ll enjoy:

• Health, dental, and vision insurance options.
• Paid time off and flexible holiday scheduling.
• Generous travel perks, including discounted rates on flights, hotels, and activities.
• Professional development budget for courses, certifications, and conferences.
• Annual company‑wide retreat to celebrate achievements and foster team bonding.
• Access to a curated travel library and exclusive partner offers.

How to Apply

If you’re ready to turn your passion for travel into a rewarding career, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush. Our hiring team will review your application promptly and reach out to schedule a conversation.

Join brighthush today and help clients discover the world—one unforgettable vacation at a time.