Experienced Remote Healthcare Customer Service Representative – Delivering Compassionate Patient Support Across the United States

About brighthush

At brighthush, we believe that every interaction should feel personal, respectful, and empowering. Our mission is to bring humanity back into the world of customer experience, especially in the healthcare sector where trust and clarity are paramount. As a leading global consulting, technology, and managed services provider, brighthush partners with top health brands to create smarter, more human connections through data, AI, and innovative technology solutions.

Why Join brighthush?

When you become part of the brighthush family, you’re not just filling a role—you’re stepping into a culture that values integrity, continuous learning, and community impact. Our Great Place to Work® certification is a testament to the supportive, inclusive environment we cultivate for every team member.

What Makes brighthush Unique

• Global reach with a local touch: Work from the comfort of your home while connecting with a worldwide team.
• Commitment to diversity and inclusion: We celebrate every voice and perspective, ensuring a workplace where everyone feels valued.
• Robust learning ecosystem: Thousands of free courses, personalized coaching, and instructor-led sessions to help you grow.
• Career acceleration: Clear pathways for advancement, from entry-level roles to leadership positions.

Role Overview

As a Remote Healthcare Customer Service Representative, you will be the frontline advocate for our clients’ patients. Your day-to-day will involve guiding members through their health benefits, troubleshooting account issues, and ensuring a seamless, empathetic experience that reflects brighthush’s core values.

Key Responsibilities

• Provide timely, accurate assistance to healthcare members via phone, chat, and email.
• Explain health plan options, enrollment processes, and eligibility criteria with clarity and compassion.
• Conduct outbound outreach to verify enrollment status, answer general benefit questions, and promote plan upgrades.
• Assist members in navigating online health portals, including account login, profile updates, and locating providers.
• Document all interactions in our CRM system, ensuring data integrity and compliance with HIPAA regulations.
• Collaborate with cross-functional teams—such as billing, technical support, and product specialists—to resolve complex member inquiries.
• Participate in continuous training sessions, webinars, and coaching to stay current on product updates and industry best practices.
• Adhere to performance metrics, including call quality, resolution time, and customer satisfaction scores.

Essential Qualifications

• Minimum of 6 months of customer service experience, preferably in a healthcare or insurance context.
• High school diploma or equivalent; additional certifications in customer service or healthcare are a plus.
• Strong understanding of HIPAA guidelines and a demonstrated commitment to patient privacy.
• Proficient computer skills and comfortable using multiple software applications simultaneously.
• Reliable high-speed internet connection (minimum 15 Mbps) and a wired USB headset (Bluetooth headsets are not supported).
• Excellent verbal and written communication skills in English; additional language proficiency is a bonus.
• Ability to work independently, manage time effectively, and maintain a positive attitude under pressure.

Preferred Qualifications

• Experience with CRM platforms such as Salesforce or Zendesk.
• Background in health insurance or medical billing.
• Prior remote work experience with a proven track record of meeting or exceeding performance targets.
• Knowledge of healthcare terminology and common provider networks.

Core Skills & Competencies

• Customer‑Centric Mindset: A genuine desire to help others and a knack for turning challenges into opportunities.
• Problem‑Solving: Ability to analyze issues, think critically, and provide clear, actionable solutions.
• Attention to Detail: Accuracy in data entry and adherence to compliance standards.
• Adaptability: Comfortable navigating new tools, processes, and evolving product features.
• Team Collaboration: Willingness to share knowledge, support peers, and contribute to a collaborative culture.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. From day one, you’ll receive:

• Comprehensive onboarding with instructor‑led online sessions that include live webcam interaction.
• Access to a library of thousands of free courses covering everything from advanced customer service techniques to leadership fundamentals.
• Personalized coaching sessions to refine your skills and set clear career goals.
• Mentorship programs pairing you with experienced leaders across the organization.
• Clear advancement tracks: Transition from Customer Service Representative to Team Lead, Manager, or specialized roles in product support, compliance, or analytics.

Work Environment & Culture at brighthush

Our remote-first approach means you can work from anywhere in the United States—except for a few restricted states. We foster a culture of trust, flexibility, and community:

• Inclusive, community‑driven environment that encourages giving back through volunteer initiatives.
• Regular virtual team gatherings, knowledge‑sharing sessions, and social events.
• Transparent communication from leadership, ensuring you’re always informed about company direction and opportunities.
• Recognition programs that celebrate both individual and team achievements.

Compensation & Benefits

We offer a competitive base wage of $16 per hour, with performance‑based bonus opportunities that reward excellence. In addition, you’ll enjoy a comprehensive benefits package that may include:

• Paid time off (PTO) and holidays.
• Health, dental, and vision insurance options.
• Tuition reimbursement for approved courses and certifications.
• Wellness incentives such as gym memberships, mental health resources, and wellness stipends.
• Flexible work schedule to support work‑life balance.

How to Apply

Ready to bring your passion for customer service to a dynamic, purpose‑driven organization? Click the link below to submit your application and join the brighthush family.

Apply to this position

Closing Statement

At brighthush, we’re redefining what it means to deliver exceptional customer experience in healthcare. If you’re driven by empathy, thrive in a remote setting, and want to make a tangible difference in people’s lives, we want to hear from you. Join us and help us bring humanity back into every interaction.