Experienced Remote Healthcare Customer Service Representative – Engaging Patients & Driving Health Outcomes

About brighthush

At brighthush, we believe that every conversation can transform a life. As a leading provider of patient engagement solutions, we empower health plans to connect with members in a way that feels personal, supportive, and results‑oriented. Our mission is simple: help people take charge of their health by making the complex world of benefits and care easier to navigate. Whether you’re a seasoned customer service professional or just starting your career, you’ll find a culture that values empathy, innovation, and continuous growth.

Why Join brighthush?

Working with brighthush means you’ll be part of a fast‑growing team that is redefining how healthcare conversations happen. We offer:

• Competitive hourly pay starting at $15.00 per hour
• Comprehensive health, dental, and vision insurance for you and your family
• 401(k) retirement plan with company match to help you build long‑term security
• Paid time off (PTO) and paid holidays so you can recharge
• Flexible spending accounts (FSAs) to cover out‑of‑pocket medical expenses
• Employee wellness programs, including virtual fitness classes and mental health resources
• Clear career development pathways and internal promotion opportunities
• State‑of‑the‑art remote work technology – two 22‑inch monitors with HDMI and DisplayPort, high‑speed internet, and a dedicated IT support team

Job Overview

As a Remote Healthcare Customer Service Representative at brighthush, you will be the frontline advocate for our members. Your daily interactions will guide patients toward scheduling care assessments, understanding their benefits, and taking proactive steps toward better health. You’ll blend a friendly, sales‑oriented approach with genuine empathy, turning every call into an opportunity to make a real difference.

Key Responsibilities

• Engage & Educate: Make outbound calls to patients, members, and customers, discussing their healthcare needs, benefits, and available in‑home or virtual evaluations.
• Build Rapport: Use a warm, welcoming tone to establish trust, listen actively, and tailor your messaging to each member’s unique situation.
• Drive Conversion: Present the value of our healthcare programs, address hesitations, and guide members toward scheduling appointments or enrolling in services.
• Problem‑Solve: Identify potential issues, research solutions, and resolve concerns in real time while maintaining a positive experience.
• Promote Benefits: Clearly explain program advantages, answer questions about coverage, and reinforce the importance of taking action.
• Maintain Accuracy: Enter data accurately into our CRM, update member records, and ensure all interactions are logged for compliance.
• Meet Targets: Achieve daily productivity goals, including call volume, conversion rates, and customer satisfaction scores.
• Adapt & Adjust: Reschedule appointments, adjust plans, and follow up as needed to meet member expectations.
• Collaborate: Work closely with the engagement team, medical staff, and IT to continuously improve processes and member experience.

Essential Qualifications

• High school diploma or GED (required; verified during background check)
• Proficient computer skills: data entry, screen navigation, and keyboarding speed
• Experience with Microsoft Outlook and Word
• Excellent customer service skills with a friendly, compassionate tone
• Strong oral and written communication abilities
• Ability to adhere to schedules and daily task lists
• Empathy and genuine care for others
• Two monitors (minimum 22 inches each) with HDMI and DisplayPort connections ready before your start date

Preferred Qualifications

• Prior experience in a healthcare or call‑center environment
• Knowledge of health insurance terminology and benefits structures
• Experience with CRM systems (e.g., Salesforce, Zendesk)
• Basic understanding of HIPAA privacy regulations
• Previous sales or consultative role experience

Skills & Competencies

• Active listening and empathy
• Problem‑solving and critical thinking
• Time management and organization
• Adaptability in a fast‑changing environment
• Team collaboration and communication
• Tech‑savvy and quick to learn new tools

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. You’ll have access to:

• Onboarding training that covers product knowledge, compliance, and soft skills
• Ongoing coaching and performance reviews to help you refine your approach
• Cross‑functional workshops on healthcare trends, technology, and customer experience
• Mentorship programs pairing you with senior team members
• Clear pathways to advance into senior representative, team lead, or program manager roles
• Educational stipends for certifications related to healthcare, customer service, or data analytics

Work Environment & Company Culture

Remote work is at the core of our culture. You’ll enjoy:

• Flexible scheduling that respects your work‑life balance
• A supportive virtual community with regular team huddles, social events, and wellness check‑ins
• A culture that celebrates diversity, equity, and inclusion – we’re proud to be an Equal Opportunity Employer
• Transparent communication from leadership, with quarterly town halls and open Q&A sessions
• Recognition programs that reward outstanding customer service and innovation

Compensation, Perks, and Benefits

Beyond the competitive hourly rate, brighthush offers:

• Health, dental, and vision insurance plans with low employee premiums
• 401(k) with company match to help you save for the future
• Paid time off (PTO) and paid holidays to recharge
• Flexible spending accounts (FSAs) for medical and dependent care expenses
• Employee wellness programs, including virtual fitness classes, mental health resources, and health coaching
• Technology stipend for home office upgrades and high‑speed internet
• Annual performance bonuses and spot awards for exceptional contributions

Important Information

Because of internal business considerations, brighthush is not authorized to hire in the following states: AZ, CA, CO, ME, NE, NJ, NY, NV, OR, WA, MD, RI, WV, AK, HI, CT, DE, VT, or Puerto Rico. If you reside in one of these states, please let us know during the application process.

All candidates will be required to complete assessments as part of the hiring process. These assessments must be completed independently; any unauthorized completion will result in disqualification or termination.

We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Ready to Make an Impact?

If you’re ready to bring empathy, energy, and genuine care to every call, we’d love to have you on our team. Join brighthush and help every conversation count.