Experienced Remote P&C Licensed Customer Service Representative – Personal & Commercial Insurance Client Relations Specialist

About brighthush

brighthush is a forward‑thinking insurance firm that blends deep industry expertise with a passion for customer empowerment. We’re not just another agency – we’re a community of problem‑solvers who thrive on delivering tailored risk solutions that protect people’s homes, cars, businesses, and futures. With a culture that values transparency, collaboration, and continuous learning, brighthush invites you to join a team where your voice matters, your growth is accelerated, and every client interaction has a lasting impact.

Why This Role Is a Game‑Changer

As a Remote P&C Licensed Customer Service Representative, you’ll be the frontline advocate for our personal lines portfolio. Your expertise will guide clients through policy changes, renewals, and coverage decisions while ensuring they feel confident and informed. The role offers a unique blend of autonomy and teamwork: you’ll manage a book of clients independently, yet you’ll collaborate closely with producers, underwriters, and carrier partners to deliver seamless service. Because you’ll be working remotely, you’ll enjoy the flexibility of a home‑office environment without sacrificing the sense of belonging that comes from being part of a high‑performing team.

Key Responsibilities

• Client Relationship Management: Serve as the primary point of contact for a portfolio of personal lines clients, handling day‑to‑day inquiries via phone, email, and text. Resolve policy changes, ID card requests, billing questions, and coverage clarifications with speed and accuracy.
• Policy Administration: Process endorsements for auto, homeowners, umbrella, and valuables policies. Ensure all documentation is complete, accurate, and compliant with carrier guidelines.
• Renewal Strategy: Review upcoming renewals, identify coverage gaps, missing discounts, and opportunities to enhance protection. Prepare and present renewal options in plain language, helping clients make informed decisions.
• Risk Education: Explain premium changes, deductible structures, and coverage options to clients, translating complex insurance jargon into clear, actionable insights.
• Carrier Collaboration: Work directly with carrier underwriters and representatives to resolve eligibility questions, underwriting requirements, and account issues. Maintain strong relationships with carriers to streamline processes.
• Commercial Support: Provide occasional assistance with new‑business quoting and select small commercial accounts (BOP, general liability, workers’ compensation, commercial auto) as you grow comfortable in the role.
• Documentation & Compliance: Maintain meticulous notes, activity logs, and policy records in Applied Epic. Ensure all client interactions are documented in compliance with regulatory standards.
• Opportunity Identification: Spot potential for additional coverage and refer appropriate sales opportunities to brighthush’s producers, contributing to the agency’s growth.
• Continuous Improvement: Stay current on industry trends, carrier updates, and new technology. Proactively suggest process enhancements to improve client satisfaction and operational efficiency.

Essential Qualifications

• Active Pennsylvania Property & Casualty license (or ability to obtain within 90 days).
• Minimum of 1 year of experience in an independent agency, brokerage, or insurance carrier.
• Solid working knowledge of personal lines insurance, especially auto, homeowners, and umbrella coverage.
• Proficiency with agency management systems; Applied Epic experience is preferred.
• Strong written and verbal communication skills, with the ability to explain complex concepts in simple terms.
• Highly organized, dependable, and self‑motivated with strong follow‑through.
• Ability to manage multiple client needs and deadlines independently.
• Comfortable learning new technology, carrier systems, and workflow tools.
• Experience with small commercial insurance (BOP, general liability, workers’ compensation, commercial auto) is a plus.
• Must be located on the East Coast (EST) to support real‑time collaboration with the team.

Preferred Qualifications

• Advanced knowledge of carrier portals and comparative rating systems.
• Experience in remarketing accounts and managing policy renewals across multiple carriers.
• Background in customer service within a high‑volume, fast‑paced environment.
• Familiarity with regulatory compliance requirements for personal lines insurance.
• Demonstrated ability to upsell or cross‑sell additional coverage products.

Skills & Competencies

• Client‑centric mindset with a passion for delivering exceptional service.
• Analytical thinking and problem‑solving skills to navigate complex policy scenarios.
• Time‑management proficiency to balance multiple priorities.
• Tech‑savvy: Comfortable using CRM systems, email platforms, and carrier portals.
• Team player who thrives in a collaborative, remote work environment.
• Adaptability: Quick to learn new processes and adjust to changing client needs.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is defined by your ambition and performance. We offer:

• Structured mentorship programs pairing you with senior producers and underwriters.
• Regular training sessions on new products, carrier updates, and regulatory changes.
• Access to industry conferences, webinars, and certification courses.
• Clear promotion pathways from Customer Service Representative to Senior Representative, Producer, or Agency Manager.
• Opportunities to lead special projects, such as process automation or client retention initiatives.

Work Environment & Culture

brighthush fosters a culture that balances autonomy with community. Even though you’ll be working remotely, you’ll:

• Participate in weekly virtual huddles to share updates and celebrate wins.
• Engage in monthly all‑hands meetings to stay aligned with company goals.
• Benefit from a flexible schedule that respects your work‑life balance.
• Enjoy a supportive, inclusive environment where diverse perspectives are valued.
• Receive regular feedback and coaching to help you grow professionally.

Compensation & Benefits

We offer a competitive salary range of $50,000 to $75,000 per year, commensurate with experience and licensing status. In addition to base pay, you’ll receive:

• Paid Time Off (PTO) – accrue vacation days based on tenure.
• 401(k) retirement plan with company match.
• Health, dental, and vision insurance options.
• Professional development stipend for courses, certifications, and conferences.
• Technology stipend to equip your home office.
• Employee assistance program and wellness resources.
• Opportunity to earn performance bonuses tied to client satisfaction and renewal metrics.

How to Apply

If you’re a licensed, client‑focused professional ready to make a tangible difference from the comfort of your home, we want to hear from you. Submit your resume and a brief cover letter outlining why you’re the ideal fit for this role. Join brighthush and help us redefine the future of personal and commercial insurance service.