Experienced Remote Sales & Customer Experience Specialist – Evening & Overnight Shift – Drive Client Success & Revenue Growth

About brighthush

At brighthush, we are redefining the way businesses connect with their customers. Our mission is to empower organizations worldwide with innovative customer experience solutions that blend cutting‑edge technology, data‑driven insights, and human‑centric service. As a global leader in the customer experience industry, brighthush is committed to fostering a culture of continuous learning, inclusivity, and excellence. Whether you’re a seasoned professional or an ambitious newcomer, you’ll find a place where your voice matters, your growth is accelerated, and your impact is felt across the globe.

Why Join brighthush?

Working at brighthush means you’ll be part of a dynamic, remote-first team that thrives on collaboration, creativity, and a shared passion for delivering exceptional customer journeys. We offer:

• Competitive base salary with performance‑based bonuses
• Comprehensive health, dental, and vision plans
• Generous paid time off and flexible holiday scheduling
• Fully funded professional development and certification programs
• Access to the latest sales and customer experience tools and platforms
• Regular virtual team‑building events and wellness initiatives
• Clear career pathways from specialist roles to leadership positions

Position Overview

We are seeking a highly motivated Remote Sales & Customer Experience Specialist – Evening & Overnight Shift to join our vibrant virtual team. In this role, you will be the frontline advocate for our clients, ensuring their needs are met with precision, empathy, and a proactive mindset. You’ll handle inquiries across multiple channels, resolve issues, and nurture long‑term relationships—all while operating in a flexible, remote environment.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, and social media during evening and overnight hours.
• Diagnose and resolve complex customer issues, escalating when necessary to specialized teams.
• Maintain accurate, real‑time records of customer interactions in our CRM system.
• Identify upsell and cross‑sell opportunities that align with customer needs and company goals.
• Collaborate with sales, technical support, and product teams to deliver seamless customer experiences.
• Track and report on key performance indicators such as response time, resolution rate, and customer satisfaction scores.
• Participate in ongoing training sessions to stay current on product updates, industry trends, and best practices.
• Contribute to continuous improvement initiatives by sharing insights and feedback from customer interactions.

Essential Qualifications

• High school diploma or GED; bachelor’s degree preferred.
• Minimum of 2 years of experience in a customer‑facing sales or support role.
• Proficiency with PC operations, including Windows, macOS, and common productivity suites.
• Strong written and verbal communication skills in English; additional languages are a plus.
• Demonstrated ability to work independently while maintaining strong collaboration with remote teammates.
• Excellent problem‑solving skills and a customer‑centric mindset.
• Experience with CRM platforms (e.g., Salesforce, HubSpot) and ticketing systems.
• Availability to work flexible evening and overnight shifts, including weekends and holidays as needed.

Preferred Qualifications

• Experience in the technology or SaaS industry.
• Knowledge of sales funnel management and lead qualification processes.
• Certifications in customer service, sales, or related fields.
• Proficiency in data analysis tools (Excel, Tableau, Power BI).
• Experience with remote collaboration tools such as Slack, Microsoft Teams, or Zoom.

Core Skills & Competencies

• Customer‑first attitude with a passion for delivering outstanding service.
• Strong analytical mindset to interpret data and drive actionable insights.
• Adaptability to thrive in a fast‑paced, evolving environment.
• Time‑management skills to juggle multiple priorities during overnight hours.
• Team player who values open communication and constructive feedback.
• Resilience and emotional intelligence to handle challenging customer interactions.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Remote Sales & Customer Experience Specialist, you’ll have the chance to:

• Progress into senior specialist roles, team lead positions, or sales management tracks.
• Earn certifications in customer experience, sales strategy, and product knowledge.
• Attend virtual conferences, workshops, and webinars hosted by industry leaders.
• Participate in mentorship programs pairing you with seasoned professionals across the organization.
• Contribute to cross‑functional projects that shape the future of our customer experience platform.

Work Environment & Culture at brighthush

Our remote-first culture is built on trust, transparency, and a shared commitment to excellence. You’ll experience:

• Flexible work hours that respect your personal life while meeting business needs.
• A supportive virtual community that celebrates diversity and inclusion.
• Regular virtual coffee chats, team huddles, and wellness check‑ins.
• Access to a digital library of resources, including e‑books, podcasts, and industry reports.
• A culture that encourages experimentation, learning from failure, and celebrating successes.

Compensation & Perks

While specific figures vary based on experience, you can expect:

• A competitive base salary aligned with industry standards for remote sales specialists.
• Performance‑based bonuses tied to customer satisfaction metrics and sales targets.
• Full coverage of health, dental, and vision insurance plans.
• Paid time off, sick leave, and a flexible holiday policy.
• Home office stipend to ensure you have the right tools for success.
• Paid training and certification programs to accelerate your career.
• Employee assistance programs and mental health resources.

Ready to Make an Impact?

If you’re a driven, customer‑focused professional who thrives in a remote, collaborative setting, we want to hear from you. Join brighthush and become part of a team that is reshaping the future of customer experience—one interaction at a time.

Click the link below to apply and take the first step toward an exciting new chapter in your career.