Experienced Remote Theme Park Dining Customer Support Specialist – Guest Experience & Brand Service Excellence
About brighthush
At brighthush, we’re redefining the way people experience theme park dining. Our mission is to create unforgettable moments for guests by delivering world‑class service that feels personal, reliable, and effortless—no matter where they are. With a portfolio of iconic dining brands across the globe, brighthush is a trusted partner for theme parks, resorts, and entertainment venues that value quality, innovation, and customer delight.
Why Join brighthush?
Working with brighthush means you’ll be part of a dynamic, customer‑centric organization that thrives on creativity, collaboration, and continuous improvement. As a Remote Theme Park Dining Customer Support Specialist, you’ll have the freedom to work from home while making a tangible impact on guest satisfaction and brand reputation. We offer flexible scheduling, a supportive virtual community, and a clear path for career advancement—all backed by a culture that celebrates diversity, inclusion, and work‑life balance.
Key Responsibilities
- Guest Interaction: Serve as the first point of contact for guests seeking assistance with dining reservations, menu inquiries, dietary restrictions, and special event planning.
- Issue Resolution: Diagnose and resolve a wide range of customer concerns—ranging from booking errors to service complaints—using a structured, empathetic approach.
- Brand Advocacy: Represent brighthush’s dining partners with professionalism and enthusiasm, ensuring every interaction reflects the high standards of the brand.
- Data Accuracy: Maintain accurate, up‑to‑date records in our CRM system, logging all guest interactions, follow‑ups, and outcomes.
- Process Improvement: Identify recurring issues or trends and collaborate with cross‑functional teams to refine processes, enhance service scripts, and develop knowledge base articles.
- Team Collaboration: Participate in weekly virtual huddles, share best practices, and contribute to a culture of continuous learning.
- Performance Metrics: Meet or exceed key performance indicators (KPIs) such as first‑contact resolution, average handling time, and guest satisfaction scores.
Essential Qualifications
- High school diploma or equivalent; associate’s or bachelor’s degree preferred.
- Minimum of 2 years of customer service experience, preferably in hospitality, travel, or theme park environments.
- Proficient in English; additional language skills (Spanish, French, Mandarin, etc.) are a plus.
- Strong written and verbal communication skills, with the ability to convey information clearly and professionally.
- Reliable, self‑motivated, and comfortable working independently from a home office.
- Basic technical proficiency: comfortable using CRM software, Microsoft Office Suite, and virtual communication tools (Zoom, Teams, Slack).
- Ability to manage multiple tasks, prioritize effectively, and maintain composure under pressure.
Preferred Qualifications
- Experience with theme park or resort dining operations.
- Knowledge of reservation systems (e.g., OpenTable, Resy) and point‑of‑sale (POS) platforms.
- Previous remote work experience with a proven track record of meeting performance targets.
- Demonstrated ability to analyze data, identify trends, and propose actionable solutions.
- Certified Customer Service Professional (CCSP) or related credentials.
Skills & Competencies
- Customer‑Centric Mindset: Passion for delivering exceptional service and turning challenges into opportunities.
- Problem‑Solving: Analytical thinking to diagnose issues quickly and implement effective resolutions.
- Adaptability: Ability to thrive in a fast‑paced, evolving environment with changing priorities.
- Team Player: Collaborative spirit, open to feedback, and eager to support colleagues.
- Time Management: Efficiently juggle multiple tickets while maintaining high quality.
- Tech Savvy: Comfortable learning new software and troubleshooting basic technical issues.
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Remote Theme Park Dining Customer Support Specialist, you’ll have access to:
- Structured onboarding and continuous training programs covering brand knowledge, customer service excellence, and industry trends.
- Mentorship from senior support leaders and cross‑functional partners.
- Opportunities to transition into specialized roles such as Guest Experience Manager, Operations Analyst, or Brand Partnerships Coordinator.
- Access to internal learning resources, webinars, and industry conferences.
- Performance‑based recognition and potential for accelerated promotions.
Work Environment & Culture
brighthush fosters a virtual workplace that feels connected, inclusive, and engaging. We prioritize:
- Regular virtual team building events and social gatherings.
- Open communication channels—weekly town halls, instant messaging, and feedback loops.
- Commitment to mental health and well‑being, with resources such as counseling services and wellness programs.
- Flexibility to accommodate diverse schedules, including part‑time and shift‑based roles.
- A culture that celebrates innovation, creativity, and a shared passion for delivering memorable guest experiences.
Compensation, Perks, & Benefits
While specific figures may vary based on experience and location, brighthush offers a competitive compensation package that includes:
- Base salary commensurate with industry standards for remote customer support roles.
- Performance‑based bonuses tied to key metrics such as guest satisfaction and resolution rates.
- Health, dental, and vision insurance options for eligible employees.
- Paid time off (PTO), holidays, and flexible scheduling to support work‑life balance.
- Home office stipend to ensure you have the tools needed for success.
- Professional development budget for courses, certifications, and conferences.
- Employee referral program with attractive incentives.
Ready to Make a Difference?
If you’re passionate about delivering stellar customer service, thrive in a remote setting, and want to be part of a forward‑thinking organization that values creativity and excellence, we’d love to hear from you. Join brighthush and help guests create unforgettable dining memories—one conversation at a time.