Experienced Remote Travel Concierge & Customer Support Specialist – Global Travel Planning & Client Experience Excellence

About brighthush

brighthush is a forward‑thinking travel technology company that redefines how people experience the world. By combining cutting‑edge AI, data‑driven insights, and a passion for adventure, we empower travelers to discover, plan, and enjoy journeys that are personalized, hassle‑free, and unforgettable. Our mission is simple: make travel accessible, enjoyable, and memorable for everyone, everywhere.

As a fully remote organization, brighthush embraces flexibility, diversity, and a culture of continuous learning. We believe that great ideas can come from anywhere, and that a supportive, collaborative environment fuels innovation. Whether you’re a seasoned travel professional or a customer‑service enthusiast looking to grow, brighthush offers the tools, training, and community to help you thrive.

Key Responsibilities

As a Remote Travel Concierge & Customer Support Specialist, you will be the frontline of our client experience, ensuring every traveler feels valued and supported from the moment they reach out to the moment they return home. Your day‑to‑day duties will include:

• Providing exceptional service via phone, email, and live chat, responding to inquiries with empathy, accuracy, and a sense of adventure.
• Creating, updating, and maintaining detailed itineraries in our proprietary booking system, ensuring all travel arrangements are accurate and compliant with company policies.
• Tracking client needs and preferences, proactively suggesting upgrades, local experiences, and travel tips that enhance the overall journey.
• Collaborating with cross‑functional teams—sales, operations, and product—to resolve complex issues and deliver seamless solutions.
• Documenting all interactions in our CRM, ensuring data integrity and providing actionable insights for continuous improvement.
• Participating in ongoing training sessions, product updates, and industry webinars to stay ahead of travel trends and platform enhancements.
• Contributing to knowledge‑base articles, FAQs, and internal best‑practice guides that empower teammates and improve service quality.

Essential Qualifications

We’re looking for candidates who bring a blend of customer‑service excellence and travel enthusiasm. The following qualifications are mandatory:

• High school diploma or equivalent; bachelor’s degree in hospitality, tourism, business, or related field preferred.
• Minimum of 2 years of experience in customer support, preferably in travel, hospitality, or a related industry.
• Proficiency in English (written and spoken); additional languages are a strong advantage.
• Strong communication skills, with the ability to convey complex information clearly and concisely.
• Experience using CRM platforms (e.g., Zendesk, Freshdesk, Salesforce) and booking tools.
• Self‑motivated, detail‑oriented, and capable of managing multiple tasks in a fast‑paced environment.
• Comfortable working remotely, with a reliable internet connection and a dedicated workspace.

Preferred Qualifications

While not required, the following attributes will set you apart:

• Prior experience in a travel concierge or travel agent role.
• Knowledge of global travel regulations, visa requirements, and health advisories.
• Experience with travel‑related software such as Amadeus, Sabre, or similar GDS platforms.
• Background in data analysis or reporting, with proficiency in Excel or Google Sheets.
• Passion for adventure travel, including hiking, cultural immersion, or eco‑tourism.
• Previous remote work experience and familiarity with asynchronous communication tools (Slack, Teams, Zoom).

Core Skills & Competencies

Success at brighthush requires a blend of technical and soft skills. You’ll thrive if you possess:

• Customer‑Centric Mindset: A genuine desire to help clients achieve their travel dreams.
• Problem‑Solving Ability: Quickly diagnosing issues and crafting creative, client‑focused solutions.
• Adaptability: Navigating changing priorities, new tools, and evolving travel landscapes.
• Collaboration: Working seamlessly with teammates across departments and time zones.
• Attention to Detail: Ensuring itineraries are error‑free and compliant with all policies.
• Tech Savviness: Comfortable learning new software, APIs, and automation tools.
• Time Management: Prioritizing tasks to meet response time SLAs and client expectations.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. We offer:

• Structured onboarding programs that immerse you in our culture, tools, and travel expertise.
• Monthly skill‑building workshops covering advanced booking techniques, customer psychology, and emerging travel trends.
• Mentorship from senior travel specialists and product leaders, providing guidance and career advice.
• Clear career pathways: from Customer Support Specialist to Senior Concierge, Team Lead, or Product Analyst roles.
• Access to industry conferences, webinars, and certifications (e.g., IATA, CITA).
• Opportunities to contribute to product development by sharing frontline insights and user feedback.

Work Environment & Culture

brighthush thrives on a culture of inclusivity, curiosity, and empowerment. As a remote team, we celebrate:

• Flexible work hours that respect your personal rhythm and global time zones.
• Regular virtual team gatherings, happy hours, and cultural exchange sessions.
• A transparent communication style, with open channels for feedback and idea sharing.
• A commitment to work‑life balance, ensuring you have time to explore the world—both professionally and personally.
• Recognition programs that celebrate achievements, milestones, and innovative contributions.

Compensation, Perks & Benefits

While exact figures vary based on experience and location, brighthush offers a competitive salary package that includes:

• Base salary commensurate with industry standards for remote customer support roles.
• Performance‑based bonuses tied to client satisfaction metrics and team goals.
• Comprehensive health, dental, and vision insurance plans.
• Paid time off, including vacation, sick leave, and personal days.
• Professional development stipend for courses, certifications, and conferences.
• Travel perks: discounted or complimentary travel experiences for employees and their families.
• Equity or stock‑option opportunities as part of long‑term incentive plans.
• Access to a global network of partners and travel resources.

Ready to Join brighthush?

If you’re passionate about travel, dedicated to delivering world‑class customer service, and eager to grow in a dynamic, remote environment, we want to hear from you. Bring your expertise, curiosity, and enthusiasm to brighthush, and help us shape the future of travel—one itinerary at a time.

Apply today and embark on a career that’s as exciting as the destinations you’ll help others discover.