Experienced Retail Customer Experience Coordinator – Front‑End Leadership, Loyalty Program Champion, Store Operations Specialist, Team Development & Customer Engagement – Elevate Shopper Journeys, Drive Loyalty & Operational Excellence at brighthush

About brighthush

brighthush is more than a retailer; it’s a cultural movement that redefines the off‑price shopping experience. By blending premium, trend‑setting merchandise with an unwavering focus on customer delight, we have become the go‑to destination for shoppers who crave style, savings, and service. Our footprint spans flagship stores, distribution centers, and corporate hubs across North America, creating a vibrant ecosystem where every employee can grow, innovate, and make a real impact.

As a Fortune 100 leader, brighthush is committed to fostering a culture of diversity, collaboration, and continuous learning. We empower our teams to bring fresh ideas to the table, celebrate individuality, and work together to exceed customer expectations. If you thrive in a fast‑paced, people‑centric environment, brighthush offers the platform to turn your passion for retail into a rewarding career.

Why Join brighthush?

When you step into a brighthush store, you’re not just filling a shift—you’re becoming part of a community that values creativity, integrity, and a relentless focus on the customer experience. Our employees enjoy:

• Competitive hourly pay that reflects your skills and experience
• Comprehensive benefits—including health, dental, vision, and life insurance—designed to support you and your family
• Generous paid time off, parental leave, and holiday schedules that respect work‑life balance
• Employee discounts on merchandise, childcare, and cell phone plans
• Professional development programs, mentorship, and clear career pathways
• A supportive, inclusive environment that celebrates individuality and fosters teamwork

Position Overview

The Retail Customer Experience Coordinator is a pivotal role that blends frontline leadership with strategic customer engagement. You will oversee a team of associates, ensuring that every customer interaction reflects brighthush’s commitment to excellence, honesty, and loyalty. This position requires a blend of people‑management skills, merchandising acumen, and a passion for creating memorable shopping experiences.

Key Responsibilities

• Team Leadership & Development: Lead, coach, and mentor a diverse group of front‑end associates, fostering a culture of high performance, accountability, and continuous improvement.
• Customer Experience Excellence: Model outstanding customer service, engage with shoppers, and ensure that every interaction is courteous, personalized, and aligned with brighthush’s brand values.
• Train associates on POS operations, loyalty program promotion, and merchandising best practices to drive sales and customer satisfaction.
• Assign registers, manage break schedules, and coordinate coverage to maintain seamless store operations.
• Address customer concerns promptly, turning potential issues into opportunities for delight.
• Collaborate with store management to align associate activities with the store plan, prioritizing tasks and providing real‑time updates.
• Support shrink reduction initiatives, safety protocols, and compliance with labor laws and company policies.
• Participate in store marketing and promotional events, ensuring that brand messaging is consistently delivered.
• Maintain a clean, organized, and visually appealing store environment that enhances the shopping experience.
• Contribute to continuous improvement projects, sharing insights and best practices with the broader brighthush community.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual presentation.
• Excellent communication, organizational, and problem‑solving skills.
• Ability to multitask and adapt quickly to changing priorities.
• Proficiency in using POS systems and basic data entry.
• Commitment to upholding brighthush’s values of honesty, integrity, and confidentiality.
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays.

Preferred Qualifications

• Experience in a high‑volume retail environment with a focus on customer loyalty programs.
• Background in training or coaching associates, with a track record of measurable performance improvement.
• Knowledge of safety standards and compliance regulations within a retail setting.
• Demonstrated ability to analyze sales data and use insights to drive store performance.

Core Skills & Competencies

• Leadership & Coaching: Inspiring teams, providing constructive feedback, and fostering a culture of continuous learning.
• Customer‑Centric Mindset: Anticipating customer needs, personalizing interactions, and turning first‑time shoppers into loyal advocates.
• Operational Excellence: Managing daily store operations, ensuring smooth register flow, and maintaining high standards of cleanliness and organization.
• Communication: Clear, concise, and effective communication with associates, management, and customers.
• Analytical Thinking: Interpreting sales data, identifying trends, and implementing actionable improvements.
• Adaptability: Thriving in a fast‑paced environment, handling unexpected situations with composure.
• Team Collaboration: Working seamlessly with cross‑functional teams to achieve shared goals.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is supported by a robust development framework:

• Structured onboarding and continuous training modules covering product knowledge, customer service, and leadership fundamentals.
• Mentorship programs pairing you with senior leaders who share insights and guidance.
• Clear promotion pathways—from Associate to Supervisor, Manager, and beyond—based on performance, potential, and business needs.
• Access to internal job boards and cross‑departmental projects that broaden your skill set.
• Regular performance reviews with actionable feedback and personalized development plans.

Work Environment & Company Culture

brighthush is built on a foundation of inclusivity, respect, and empowerment. Our stores are more than retail spaces—they’re community hubs where employees feel valued and customers feel welcomed. Highlights of our culture include:

• Open‑door communication channels that encourage ideas from every level.
• Recognition programs that celebrate achievements, both big and small.
• Employee resource groups that promote diversity and belonging.
• Community outreach initiatives that allow teams to give back.
• Regular social events, wellness programs, and team‑building activities.

Compensation & Perks

While the base hourly rate for this role starts at $14.00–$14.50, your total compensation package is designed to reward performance and dedication:

• Competitive hourly wages that reflect your experience and contributions.
• Employee discount program—enjoy savings on all brighthush merchandise.
• Health, dental, and vision insurance options, with employer contributions.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and parental leave.
• Professional development stipend and tuition reimbursement for relevant courses.
• Employee assistance program (EAP) for mental health support.
• Discounts on childcare, cell phone plans, and pet insurance.
• Access to a corporate credit union and financial wellness resources.

How to Apply

Ready to elevate your retail career and make a tangible impact on customer experience? Click the link below to submit your application and join the brighthush family.

Apply Now

Join brighthush Today

As a Retail Customer Experience Coordinator, you’ll be at the heart of brighthush’s mission to deliver exceptional value and service to every shopper. If you’re passionate about leading teams, driving customer loyalty, and thriving in a dynamic retail environment, we want to hear from you. Apply now and start your journey with brighthush—where your potential meets opportunity.