Experienced Travel Customer Support Specialist – Global Client Experience & Journey Management at brighthush

About brighthush and the Travel Experience Revolution

At brighthush, we believe that travel is more than a destination—it’s a story, an adventure, and a chance to connect with the world. Our mission is to transform every client’s journey into a seamless, memorable experience, from the first click on our platform to the last photo taken back home. With a global network of partners, cutting‑edge technology, and a passion for customer delight, brighthush is redefining what it means to travel with confidence and care.

Why Join brighthush?

As a Travel Customer Support Specialist, you’ll be the heartbeat of our client relationships. You’ll guide travelers through every step of their adventure, ensuring they feel supported, informed, and excited. In return, brighthush offers:

• 100% remote work with flexible scheduling that respects your life and commitments.
• Clear career pathways—from support specialist to senior client experience manager, and beyond.
• Competitive compensation, performance bonuses, and a comprehensive benefits package.
• Exclusive travel perks, including discounted stays, flight upgrades, and access to partner events.
• A collaborative, inclusive culture that values continuous learning, innovation, and personal growth.

Key Responsibilities

As a cornerstone of our client support team, you will:

• Respond promptly and professionally to inquiries via email, phone, live chat, and social media, maintaining a response time of under 2 hours during business hours.
• Assist with travel bookings, changes, and cancellations using our proprietary booking platform, ensuring accuracy and compliance with agency policies.
• Provide destination expertise by offering up‑to‑date information on visa requirements, local customs, safety advisories, and recommended itineraries.
• Follow up with clients to confirm trip details, gather feedback, and ensure overall satisfaction before, during, and after their journey.
• Handle escalations with empathy, professionalism, and strong problem‑solving skills, turning challenges into opportunities for delight.
• Collaborate with the Sales, Operations, and Marketing teams to share insights, improve processes, and contribute to product enhancements.
• Maintain accurate records in our CRM, ensuring all client interactions are documented and actionable.
• Participate in ongoing training sessions, webinars, and industry conferences to stay ahead of travel trends and technology.

Essential Qualifications

• High school diploma or equivalent; bachelor’s degree in Hospitality, Tourism, Business, or related field preferred.
• Minimum of 2 years of customer service experience, ideally in travel, hospitality, or a related industry.
• Exceptional written and verbal communication skills in English; additional languages are a plus.
• Proficiency with CRM systems, booking engines, and Microsoft Office Suite.
• Strong organizational skills, with the ability to manage multiple tasks and priorities simultaneously.
• Demonstrated empathy, patience, and a genuine passion for helping others create memorable experiences.
• Comfortable with technology and quick to learn new platforms and tools.

Preferred Qualifications

• Experience with travel booking platforms such as Amadeus, Sabre, or similar.
• Knowledge of global travel regulations, visa processes, and health advisories.
• Previous exposure to remote work environments and self‑management practices.
• Background in data analysis or reporting to provide actionable insights to the team.

Core Skills & Competencies

• Customer‑Centric Mindset – always putting the client’s needs first and anticipating potential issues.
• Problem‑Solving – turning obstacles into solutions with creativity and resourcefulness.
• Attention to Detail – ensuring every booking, change, and communication is flawless.
• Time Management – juggling multiple inquiries while meeting deadlines.
• Adaptability – thriving in a fast‑paced, evolving travel landscape.
• Team Collaboration – sharing knowledge and supporting colleagues across departments.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As a Travel Customer Support Specialist, you’ll have access to:

• Structured mentorship programs with senior leaders.
• Paid certifications in travel technology, customer experience, and project management.
• Cross‑functional projects that broaden your skill set and visibility.
• Annual performance reviews with clear, measurable goals and advancement pathways.
• Opportunities to transition into roles such as Client Success Manager, Operations Lead, or Product Specialist.

Work Environment & Culture at brighthush

Our remote-first culture is built on trust, transparency, and a shared love for travel. You’ll find:

• Weekly virtual team huddles to celebrate wins and align on priorities.
• Open communication channels—Slack, Teams, and monthly town‑hall meetings.
• A culture of continuous improvement, where every idea is valued.
• Inclusive policies that support work‑life balance, mental health, and personal well‑being.
• Annual “Travel Day” where employees can explore a new destination with a discounted package.

Compensation, Perks, and Benefits

While specific figures vary by role and experience, brighthush offers:

• Competitive base salary with quarterly performance bonuses.
• Health, dental, and vision insurance for you and your dependents.
• 401(k) matching program to help secure your future.
• Unlimited paid time off (PTO) to recharge and pursue your own adventures.
• Monthly stipend for home office setup and internet expenses.
• Access to partner travel discounts, including hotels, airlines, and experiences.
• Annual travel stipend for personal use, encouraging you to explore the world.

How to Apply

If you’re passionate about travel, dedicated to exceptional customer service, and eager to grow within a forward‑thinking company, we want to hear from you. Click the link below to submit your application and start your journey with brighthush.

Apply To This Job

Join brighthush Today – Where Every Journey Begins with a Smile

At brighthush, we’re not just booking trips; we’re crafting experiences that last a lifetime. If you’re ready to make a difference in the lives of travelers worldwide, bring your expertise, enthusiasm, and empathy to our team. Together, we’ll turn every booking into a story worth sharing.