Experienced Travel Customer Support Specialist – Global Client Relations & Journey Management at brighthush

About brighthush and the Travel Experience Revolution

At brighthush, we believe that travel is more than a destination—it’s a transformative experience that shapes memories, broadens horizons, and connects people across cultures. As a leading global travel agency, brighthush has built a reputation for delivering personalized, seamless journeys that blend cutting‑edge technology with human‑centric service. Our mission is to empower travelers to explore the world with confidence, knowing that every detail is handled with care and expertise.

In an industry that is constantly evolving, brighthush stands out by combining industry knowledge, innovative booking platforms, and a passion for customer delight. We’re not just selling trips; we’re crafting stories that our clients will cherish for a lifetime. If you thrive on helping people, love travel, and want to be part of a forward‑thinking team, we invite you to join our journey.

Why Join brighthush?

• Remote Flexibility: Work from anywhere with a 100% remote setup and flexible scheduling that respects your work‑life balance.
• Growth & Development: Clear career pathways from entry‑level support to senior client relations and operations roles.
• Travel Perks: Exclusive industry discounts, travel credits, and the chance to experience destinations first‑hand.
• Culture of Support: A collaborative, inclusive environment where every voice is heard and continuous learning is encouraged.
• Impactful Work: Your role directly shapes the travel experience of thousands of clients worldwide.

Key Responsibilities

As a Travel Customer Support Specialist at brighthush, you will be the frontline ambassador for our clients, ensuring their journeys are smooth, enjoyable, and memorable. Your day‑to‑day tasks will include:

• Client Communication: Respond promptly and professionally to inquiries via email, phone, live chat, and social media messaging platforms.
• Booking Management: Assist with initial reservations, itinerary changes, cancellations, upgrades, and special requests such as accessibility accommodations or group arrangements.
• Information Provision: Provide accurate, up‑to‑date details on destinations, visa requirements, health advisories, local customs, and agency policies.
• Proactive Follow‑Up: Confirm trip details with clients, send pre‑departure reminders, and conduct post‑trip satisfaction surveys.
• Problem Resolution: Handle complaints or urgent issues with empathy, professionalism, and strong problem‑solving skills, escalating to higher tiers when necessary.
• Data Accuracy: Maintain client records in our CRM, ensuring all information is current and compliant with privacy regulations.
• Cross‑Functional Collaboration: Work closely with sales, operations, and marketing teams to align client expectations and deliver a cohesive experience.
• Continuous Improvement: Identify trends in client feedback and propose enhancements to processes, FAQs, and knowledge bases.

Essential Qualifications

• High school diploma or equivalent; bachelor’s degree in hospitality, tourism, business, or related field preferred.
• Minimum of 2 years of customer service experience, ideally in travel, hospitality, or a related industry.
• Excellent written and verbal communication skills in English; additional languages are a plus.
• Proficiency with CRM systems (e.g., Salesforce, HubSpot) and booking platforms (e.g., Sabre, Amadeus).
• Strong organizational skills, with the ability to manage multiple client inquiries simultaneously.
• Tech‑savvy mindset: comfortable learning new software, troubleshooting, and using digital tools.
• Empathy, patience, and a genuine passion for helping others create memorable travel experiences.

Preferred Qualifications

• Experience in a remote support role, demonstrating self‑discipline and time‑management.
• Knowledge of global travel regulations, visa processes, and health advisories.
• Previous exposure to travel agencies, tour operators, or airline customer service.
• Experience with multilingual support or cross‑cultural communication.
• Certifications in customer service or hospitality (e.g., Certified Travel Associate).

Core Skills & Competencies

• Customer‑Centric Mindset: Ability to anticipate client needs and deliver proactive solutions.
• Problem‑Solving: Analytical thinking to resolve complex booking issues quickly.
• Attention to Detail: Accuracy in data entry, itinerary coordination, and compliance checks.
• Time Management: Prioritizing tasks in a fast‑paced environment while maintaining high service quality.
• Adaptability: Flexibility to handle changing travel trends, policy updates, and client expectations.
• Team Collaboration: Working effectively with cross‑functional teams to achieve shared goals.
• Technology Proficiency: Comfortable with CRM, booking engines, and communication tools.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As a Travel Customer Support Specialist, you will have access to:

• Structured onboarding and mentorship programs.
• Regular training sessions on new booking technologies, industry trends, and customer service best practices.
• Opportunities to transition into roles such as Travel Consultant, Operations Coordinator, or Client Experience Manager.
• Participation in global travel conferences, webinars, and industry events.
• Access to a knowledge base and internal learning portal covering everything from visa regulations to destination guides.

Work Environment & Company Culture

brighthush fosters a culture of inclusivity, innovation, and continuous improvement. Our remote team is connected through:

• Weekly virtual team huddles to share updates, celebrate wins, and discuss challenges.
• Monthly “Travel Inspiration” sessions where team members showcase their favorite destinations.
• Open‑door communication channels with leadership, ensuring transparency and feedback loops.
• Recognition programs that reward exceptional customer service and teamwork.

Compensation, Perks, and Benefits

While specific salary ranges may vary based on experience, we offer a competitive compensation package that includes:

• Base salary commensurate with market standards for remote customer support roles.
• Performance‑based bonuses tied to client satisfaction metrics and team goals.
• Health, dental, and vision insurance options (details provided during the hiring process).
• Paid time off, including vacation, sick leave, and personal days.
• Flexible work hours and a 100% remote setup.
• Travel credits and discounts on flights, hotels, and experiences through our partner network.
• Professional development stipend for courses, certifications, or conferences.

How to Apply

If you’re passionate about travel, dedicated to delivering outstanding customer service, and eager to grow within a dynamic, remote team, we’d love to hear from you. Submit your resume and a brief cover letter highlighting your relevant experience and why you’re excited about the Travel Customer Support Specialist role at brighthush.

Ready to embark on a new adventure? today and start shaping unforgettable journeys with brighthush.