Experienced Virtual Assistant – Absorb LMS Account Administration & Rapid Onboarding Specialist for Insurance Agency Teams at brighthush

About brighthush

brighthush is a trailblazing education technology partner that empowers insurance agencies to deliver world‑class training to their teams. By harnessing the robust capabilities of the Absorb Learning Management System, we create a seamless, instant‑onboarding experience that lets agencies start learning the very day they subscribe. Our mission is simple yet powerful: eliminate friction in training so every agent can focus on what they do best—serving clients and growing their business.

We operate at the intersection of technology, pedagogy, and industry expertise. Our culture is built on precision, transparency, and continuous improvement. Every process is documented, every step is repeatable, and every outcome is measurable. We reward accuracy and consistency over speed, ensuring that every agency receives a flawless, fully configured learning environment.

Why Join brighthush?

• Impactful Work: Your day‑to‑day tasks directly shape the learning journey of thousands of insurance professionals worldwide.
• Flexible Schedule: Work remotely from anywhere in the U.S. with a focus on consistent daily check‑ins during business hours.
• Career Growth: As we expand, you’ll have the chance to move into senior account administration, project management, or product support roles.
• Collaborative Environment: Work alongside product specialists, customer success managers, and a dedicated support team that values your input.
• Competitive Compensation: $13 per hour, with the potential for project‑based bonuses and a clear path to higher rates as you master the platform.
• Learning Culture: Access to industry webinars, LMS certification courses, and internal knowledge‑sharing sessions to keep your skill set sharp.

Key Responsibilities

As a Virtual Assistant for brighthush, you will be the backbone of our onboarding pipeline. Your responsibilities will include:

• Provisioning new agency accounts in Absorb LMS, ensuring all required fields are populated and security settings are correctly applied.
• Processing incoming team rosters, assigning appropriate roles (Admin, Instructor, Learner) and access levels based on agency specifications.
• Enrolling learners into pre‑configured courses and live sessions, and verifying enrollment status.
• Maintaining account health: updating user information, deactivating inactive accounts, and archiving legacy data.
• Responding to support emails with clear, warm, and professional communication, troubleshooting access issues, and escalating complex problems to the support team.
• Following written Standard Operating Procedures (SOPs) meticulously, documenting every step, and flagging any deviations for review.
• Conducting daily check‑ins during U.S. business hours (Eastern preferred) to ensure no onboarding tasks are delayed.
• Collaborating with the product team to refine SOPs and improve automation opportunities.
• Monitoring key performance indicators (KPIs) such as onboarding time, error rates, and customer satisfaction scores.
• Participating in quarterly process improvement workshops to identify and implement efficiencies.

Essential Qualifications

• Hands‑on experience administering a Learning Management System, with a proven track record of creating users, managing enrollments, and troubleshooting access issues.
• Strong preference for direct experience with Absorb LMS, including familiarity with its user interface, role management, and course enrollment workflows.
• Exceptional attention to detail and a methodical approach to task execution.
• Excellent written communication skills, capable of crafting clear, concise, and friendly support responses.
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook) and basic data entry tools.
• Ability to work independently, manage time effectively, and maintain a high level of accuracy under minimal supervision.
• Reliable internet connection and a quiet workspace suitable for remote work.
• Basic understanding of data privacy regulations (GDPR, CCPA) as they relate to learner data.

Preferred Qualifications

• Experience in the insurance industry or with insurance training platforms.
• Knowledge of other LMS platforms (e.g., Moodle, TalentLMS, Docebo) and the ability to transfer skills quickly.
• Prior experience in a customer support or account administration role.
• Familiarity with project management tools such as Asana, Trello, or Jira.
• Experience with automation tools (Zapier, Integromat) to streamline repetitive tasks.

Core Skills & Competencies

• Analytical Thinking: Ability to dissect complex onboarding workflows and identify bottlenecks.
• Process Orientation: Strong commitment to following SOPs and documenting deviations.
• Customer‑Centric Mindset: Passion for delivering a smooth, supportive experience to agency teams.
• Adaptability: Comfortable with evolving processes and quick learning of new features.
• Team Collaboration: Willingness to share insights and collaborate with cross‑functional teams.
• Time Management: Prioritizing tasks to meet daily check‑in windows and SLA commitments.
• Technical Proficiency: Comfortable navigating web applications, spreadsheets, and basic scripting.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent. As you master the Absorb LMS and our SOPs, you’ll be positioned for:

• Senior Account Administration roles, overseeing multiple agency onboarding pipelines.
• Project Management positions, coordinating large‑scale platform upgrades or new feature rollouts.
• Customer Success Management, building long‑term relationships with agency partners.
• Product Support Specialist, diving deeper into LMS troubleshooting and feature requests.
• Leadership tracks in operations or product strategy.

We also provide access to industry webinars, LMS certification courses, and internal knowledge‑sharing sessions to keep your skill set sharp and future‑ready. Every year, we host a “Learning Lab” where team members present new tools, best practices, and case studies.

Work Environment & Culture at brighthush

Our remote‑first culture is built on trust, transparency, and a shared commitment to excellence. You’ll find:

• Regular virtual team huddles to celebrate wins and discuss challenges.
• A culture of open feedback, where your ideas are valued and acted upon.
• Flexible work hours, as long as you maintain consistent daily check‑ins.
• A supportive onboarding program that includes a mentor and a detailed SOP library.
• Annual virtual retreats and quarterly hackathons to foster creativity and camaraderie.
• Access to a digital “wellness hub” featuring guided meditations, fitness challenges, and mental health resources.

Compensation & Benefits

We offer a competitive hourly rate of $13, with the potential for project‑based bonuses. Your typical workload will range from 5 to 10 hours per week, allowing you to balance this role with other commitments. While we do not provide traditional benefits for part‑time roles, we do offer:

• Access to brighthush’s learning library and LMS training resources.
• Paid time off for full‑time employees; part‑time roles may convert to full‑time with benefits after 6 months.
• Performance‑based raises and opportunities for higher hourly rates.
• Participation in company‑wide initiatives such as volunteer days and wellness challenges.
• Discounts on industry conferences, certification programs, and professional development courses.

How to Apply

If you thrive in a detail‑driven environment, love working with LMS platforms, and are ready to help insurance agencies jumpstart their learning journeys, we want to hear from you. Submit your resume and a brief cover letter highlighting your LMS experience and why you’re excited about joining brighthush.

Ready to take the next step? Click the link below to apply now and become an integral part of brighthush’s mission to transform insurance training.

Apply to this Virtual Assistant – LMS Account Administration role at brighthush