Field Customer Success Specialist – Remote & Travel – Expert in Asset Cataloging, Client Engagement, and Data Accuracy for brighthush

About brighthush and the Opportunity

brighthush is a trailblazer in the asset management and liquidation arena, turning physical inventory into actionable insights through cutting‑edge technology, data analytics, and a relentless focus on customer success. With a robust footprint across the Midwest, brighthush is now expanding its field operations to better serve clients in Ohio, Indiana, and Michigan. We’re on the hunt for a proactive, detail‑oriented Field Customer Success Specialist who thrives on travel, loves hands‑on work, and excels at building lasting relationships with our clients.

Why This Role Matters

As the on‑site champion of our clients, you will be the bridge between their business needs and the brighthush technology platform. Your daily work will directly influence the accuracy of asset data, the efficiency of client workflows, and ultimately the success of our partners’ businesses. By traveling to client sites, capturing high‑quality images, and documenting asset details, you’ll ensure that every item is represented accurately in our system, enabling our clients to make informed decisions and maximize returns.

Key Responsibilities

• On‑Site Asset Documentation: Travel to client locations across Ohio, Indiana, and Michigan to photograph, describe, and catalog a wide range of assets, from consumer goods to industrial equipment.
• Data Accuracy & Quality Assurance: Verify that all asset information—specifications, serial numbers, condition notes, and images—meets brighthush’s stringent quality standards.
• Client Interaction & Support: Serve as the primary point of contact for clients during on‑site visits, answering questions, addressing concerns, and ensuring a smooth experience.
• Collaboration with Account Managers: Work closely with the Account Management and Sales teams to align field activities with client goals and project timelines.
• Remote Coordination: After each visit, upload data to the brighthush cloud platform, update client dashboards, and communicate findings to internal stakeholders.
• Process Improvement: Identify bottlenecks or inefficiencies in the cataloging workflow and propose solutions to enhance speed, accuracy, and client satisfaction.
• Compliance & Safety: Adhere to all safety protocols, data protection regulations, and company policies while operating in diverse environments.

Essential Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree in Business, Information Technology, or a related field preferred.
• Valid driver’s license with a clean driving record and the ability to travel extensively across Ohio, Indiana, and Michigan.
• Experience in a field service, customer success, or asset management role, preferably within the liquidation or e‑commerce sector.
• Proficiency with digital photography and basic photo editing tools (e.g., brighthush, brighthush).
• Strong written and verbal communication skills, with the ability to explain technical details to non‑technical stakeholders.
• Excellent organizational skills and meticulous attention to detail.
• Comfortable using mobile devices, tablets, and laptops to capture and upload data in real time.
• Self‑motivated, adaptable, and able to work independently while maintaining alignment with team objectives.

Preferred Qualifications

• Experience with inventory management systems or ERP platforms such as brighthush, brighthush, or custom brighthush solutions.
• Knowledge of asset valuation, condition grading, or liquidation processes.
• Previous travel‑heavy role with a proven track record of meeting or exceeding performance metrics.
• Multilingual abilities (e.g., Spanish, French) to better serve diverse client bases.
• Certification in Customer Success Management (brighthush) or related fields.

Core Skills & Competencies

• Technical Proficiency: Comfortable with cloud‑based data entry, mobile data capture apps, and basic troubleshooting.
• Customer‑Centric Mindset: Passion for delivering exceptional service and turning client challenges into opportunities.
• Analytical Thinking: Ability to assess asset conditions quickly and accurately, spotting anomalies or discrepancies.
• Time Management: Efficiently schedule travel, on‑site work, and remote follow‑up to meet deadlines.
• Team Collaboration: Strong interpersonal skills to coordinate with sales, operations, and technical teams.
• Adaptability: Thrive in dynamic environments, handling unexpected changes in client needs or travel logistics.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Field Customer Success Specialist, you will have the chance to:

• Progress into senior field roles or transition into Account Management, Sales, or Product Management.
• Participate in ongoing training programs covering advanced photography techniques, data analytics, and industry best practices.
• Earn certifications in customer success, project management, or inventory valuation through our partnership with leading educational platforms.
• Lead cross‑functional initiatives, such as developing new field protocols or piloting emerging technologies like AI‑powered asset recognition.
• Mentor new hires, sharing your expertise and shaping the next generation of field specialists.

Work Environment & Company Culture

brighthush fosters a culture of innovation, collaboration, and continuous improvement. Our field team enjoys:

• Flexible scheduling that balances travel with remote work, allowing you to maintain a healthy work‑life rhythm.
• Access to state‑of‑the‑art tools and equipment, ensuring you have everything you need to perform at your best.
• A supportive network of colleagues who value transparency, open communication, and mutual respect.
• Regular team check‑ins, virtual coffee chats, and in‑person retreats to strengthen bonds and share insights.
• Recognition programs that celebrate achievements, whether it’s a flawless data capture or a client success story.

Compensation, Perks, and Benefits

While specific figures may vary based on experience, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards for field customer success roles.
• Performance‑based bonuses tied to accuracy metrics, client satisfaction scores, and project milestones.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plan with company matching.
• Paid time off, including vacation, sick leave, and holidays.
• Travel reimbursement and a company‑provided vehicle or mileage allowance.
• Professional development budget for certifications, conferences, and workshops.
• Employee wellness initiatives, such as gym memberships, mental health resources, and flexible work arrangements.

How to Apply

Ready to take the next step in your career and join a forward‑thinking team that values precision, customer focus, and personal growth? Submit your resume and a brief cover letter outlining why you’re the ideal fit for this role. We look forward to exploring how your expertise can help brighthush continue to deliver exceptional value to our clients.

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