Field Engineer
About CloudCover CloudCover is a global IT service provider specializing in third-party maintenance (TPM) and IT lifecycle management. Backed by in-house L1–L3 engineers, OEM subject-matter experts, and a global field service network, CloudCover helps partners and their customers simplify complex infrastructure operations. Its CoverIT™ platform unifies third-party maintenance, professional and managed services, monitoring, contracts, assets, and ticketing into a single operating model across desktop and data center environments, while MonitorIT™ adds AI-enabled proactive monitoring. A SOC 2–certified organization with 24/7 global support, CloudCover enables partners to deliver white-labeled, enterprise-grade services that reduce cost, improve uptime, and drive predictable recurring revenue. For more information, visit cloudcover.it. Projects may include technology installations, equipment swaps, digital displays, kiosks, network equipment, low-voltage cabling, system installations, site surveys, and hardware repair. Equipment may include laptops, desktops, printers, servers, storage systems, network devices, digital signage, kiosks, and other commercial technology hardware.
What You'll Do
Arrive at customer sites on time and follow all site and project requirements. Follow detailed scopes of work, installation instructions, and project documentation. Install, troubleshoot, service, and repair commercial technology systems. Perform hardware diagnostics, equipment swaps, component replacements, and break/fix repairs. Replace field-replaceable components such as system boards, drives, memory, power supplies, networking equipment, peripherals, cameras, and other equipment as required. Support IT, network, server, storage, printer, kiosk, digital signage, and related technology systems. Configure or validate remote access following hardware repairs when required. Take clear before, during, and after photos of completed work. Document work performed, issues identified, parts used, and final resolution. Communicate regularly with the Project Manager and promptly escalate access issues, missing materials, damage, or scope concerns. Complete required check-in, check-out, and project closeout documentation. Maintain a professional appearance and represent CloudCover positively at customer locations.
What We're Looking For
Required Qualifications Previous experience in IT, low-voltage, cabling, field service, hardware repair, or commercial technology. Ability to work effectively both independently and as part of a team. Strong communication skills and the ability to respond promptly during active assignments. Ability to read and follow written instructions and complete detailed documentation. Reliable transportation and a valid driver's license. Ability to lift up to 50 pounds. Comfortable using basic hand tools and power tools. Comfortable working on ladders or step stools when required. Ability to take clear site photos using a smartphone. Professional, dependable, and able to work with limited direct supervision. Ability to successfully pass a background check and drug screening. Must be able to pass a Nevada full background and clearance check. Preferred Qualifications 3+ years of experience in IT, low-voltage, cabling, hardware repair, or field service. Experience working with printers, servers, storage systems, network-connected devices, and commercial technology. Experience replacing system boards, drives, memory, power supplies, peripherals, and other internal components. Experience configuring or validating remote access following hardware repairs. Experience with digital signage, kiosks, commercial displays, and network devices. Ability to read floor plans, diagrams, scopes of work, installation instructions, and repair documentation. Basic networking knowledge, including Ethernet connections, switches, media players, and connectivity troubleshooting. Experience working in retail, data center, office, mall, or other commercial environments. Travel & Schedule This position requires flexibility based on customer and project needs. Work may include: Weekday projects Evening or occasional after-hours assignments Short-notice assignments when available Multi-day projects Local travel of approximately 75 miles from the assigned market Extended travel outside the local market Assignments requiring 3–4 days away from home Flexibility is important, as project schedules are based on customer requirements and business needs. Why CloudCover? At CloudCover, Field Engineers play an important role in delivering successful technology projects for our customers. We are looking for professionals who take pride in their technical skills, communicate effectively, solve problems in the field, and consistently deliver quality work. If you are a dependable, hands-on technician who enjoys variety and working on different technology projects, we'd like to hear from you.