Field Service Automation Engineer (Field based remote-Spokane, WA)

Job DescriptionAbbott is a global healthcare leader, creating breakthrough science to improve people's health.We're always looking towards the future, anticipating changes in medical science and technology.At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life.You'll also have access to :Career development with an international company where you can grow the career you dream of.Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan.Free coverage applies in the next calendar year.An excellent retirement savings plan with high employer contribution.Tuition reimbursement, the student debt program and education benefit - an affordable and convenient path to getting a bachelor's degree.A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.The OpportunityThis position is remote.Qualified candidates must currently live in the Spokane, WA area.Travel up to 75%What You'll Work OnEmbrace the vision of becoming the leading diagnostic service provider by achieving customer loyalty and economic profitability through passion, partnership, and performance.Efficiently provide technical support solutions, including installation, corrective, pre-emptive, and proactive maintenance.Go above and beyond to respond to customer needs by partnering with sales, marketing, and other functional areas while adhering to current compliance guidelines.Represent the Abbott Diagnostic Division to its customers :Responsible for providing on-site support to ADD customersSupport field personnel and District business objectives and goalsProvide direction and develop mentoring skills to mentor other FSRsTroubleshooting and resolving complaints reported by customers on a minimum of five increasingly complex instruments as detailed in the Field Service Business Process databaseUnderstand and follow the Quality System through accurate and timely documentation of complaint resolution.Understand and practice regulatory and compliance procedures.Maintain a safe work environment following laboratory safety guidelines.Schedule and complete routine preventive maintenance, installations, and other updates provided by Abbott.Integrate effectively into the service team :Work effectively within a diverse and dynamic team environmentSupport on-call rotationTime, territory, and inventory managementStandby and after-hours responsibilitiesFlexible working hoursUnpredictable TravelTravel for the support of other territories and trainingProviding on-site critical account support inside and outside of district boundaries.Responsible for IRL ownership to achieve organizational goals and customer satisfaction.Responsible for working cross-functionally to achieve customer satisfaction through direct communication within the local performance partnership teams (P2T).Responsible for maintaining ownership of customer issues until successful escalation or handoff takes place.In addition, this position requires the following :Superior technical competencyPro-Active Account ManagementComplete instrument training across geographical IRL.Required QualificationsBachelor's degree or equivalent relevant experience required.Travel up towards 50%.Preferred Qualifications :Bachelor's / Engineering Degree in Bio Medical / Electrical / Mechanical or Medical Technology.Practical experience in interfacing with customers.Troubleshooting / problem-solving; ability to succeed in team situations and excel independently, computer skills (Word, Excel, PowerPoint, Internet, Remote Computing i.e.VPN, remote troubleshooting, etc.), effective communication skills, and strongly demonstrated interpersonal skillsThe base pay for this position is $26.35 $52.65 / hour.In specific locations, the pay range may vary from the range posted.Job Family :Support ServicesDivision :CRLB Core LabLocation :United States of America :RemoteAdditional Locations :Work Shift :StandardTravel :Yes, 75 % of the TimeMedical Surveillance :NoSignificant Work Activities :Awkward / forceful / repetitive (arms above shoulder, bent wrists), Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment, Keyboard use (greater or equal to 50% of the workday)Abbott is an Equal Opportunity Employer of Minorities / Women / Individuals with Disabilities / Protected Veterans.. Experience: 3 years required