Field Service Engineer - NanoZoomer

Field Service Engineer (NanoZoomer) Hamamatsu, one of the world’s largest suppliers of advanced light detectors and detector systems for industrial, scientific, and commercial applications, has an immediate opening for a Field Service Engineer - NanoZoomer.  Our customer base is remarkably diverse; we serve Fortune 100 firms, top research labs, and innovative startups as well. Hamamatsu’s mission is to improve the welfare of society through the advancement of photonics technology. Responsibilities include:  

• Independently perform preventive maintenance services.
• Independently diagnose and repair equipment failures.
• Lead standard product installations and system acceptance testing.
• Manage customer service activities and expectations.
• Perform software updates, hardware upgrades, and system integrations.
• Coordinate service activities with customers and internal departments.
• Provide technical guidance and mentoring to Level 1 engineers.
• Maintain accurate service documentation and reports.

Location: This is a remote position. Required Qualifications:  

• Bachelor’s Degree in either Electronics, Engineering, Physics, Material Science and 3 years’ experience in Failure Analysis or Semiconductor industry.
• Strong knowledge of NanoZoomer, FDSS, and FA product operation.
• Ability to diagnose complex mechanical, electrical, optical, and software issues.
• Understanding of networking, servers, and workstation requirements.
• Ability to interpret schematics and technical documentation.
• Ability to train customers on basic operation and maintenance.
• Previous experience in servicing, maintaining, troubleshooting scientific/technical equipment, operation of digital volt meters and oscilloscopes.
• Demonstrate good mechanical ability.
• Demonstrate strong troubleshooting skills with attention to detail and ability to read and work from schematics.
• Computer hardware knowledge, installation of hardware, software, drivers, and operating systems.
• Adherence to customer rules and policies regarding worksite behavior and safety.
• Demonstrate good verbal and written communication skills.
• Microsoft Word and Excel.
• Ability to travel on short notice.
• Ability to travel from 50% to 75% of the time with possible travel outside the US.
• Self-managed, takes ownership of customer satisfaction and expectations.
• The ability to transport yourself to and from appointments.

Preferred Qualifications:  

• Past experience using, servicing, installing imaging or scanning equipment components.
• Experience with mechanical systems, robotics, or sample handling.
• Microsoft Dynamics CE
• Work independently or cooperatively in a team or with customers.

This position requires working with, or exposure to goods and information that may be subject to the jurisdiction of the US State Department ITAR regulations (https://www.pmddtc.state.gov/index.html) and the Commerce Departments CCL (https://www.bis.doc.gov/index.php). Pay Range The target base salary for this role at commencement of employment is expected to be between $100,000 - $115,000 annually. Final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and qualifications. Benefits Hamamatsu offers a competitive salary and an excellent benefit package for full-time employees which includes: Medical, Dental, Vision, Prescription, Life Insurance, Vacation/Sick/Personal Time, and Retirement Plans. Referral Tier:2  

Bachelor's in electronics, engineering, physics, or material science; 3+ years failure analysis or semiconductor experience; strong knowledge of NanoZoomer, FDSS, FA products; ability to diagnose complex issues; travel 50-75% including outside US; valid driver's license.

Key Responsibilities

• performing preventive maintenance
• diagnosing equipment failures
• leading installations

Skills & Tools

Microsoft Word, Microsoft Excel, Microsoft Dynamics CE, digital volt meters, oscilloscopes

Job Details

• Category: Engineering
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — United States
• Salary: USD 100,000 – 115,000 / year
• Languages: English

Benefits

• Generous paid time off
• Retirement plan

About Hamamatsu Corporation

A supplier of advanced light detectors and detector systems for industrial, scientific, and commercial applications. — Industry: Manufacturing

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