Field Service Technician

This is a Fully Remote Job About Our Client: The organization operates within the scientific equipment manufacturing industry, specializing in material analysis tools and supplies. It addresses the challenge of providing reliable and advanced sample preparation and material analysis technology across multiple regions including North America, Europe, and Asia. With a portfolio of established brands and a long history of product innovation, the company supports its customers in achieving precise material analysis. About the Opportunity: The FIELD SERVICE TECHNICIAN is responsible for ensuring successful after-sales and warranty service throughout the Northeastern territory. This role serves as the primary technical contact for a range of servo-hydraulic and electro-mechanical systems, directly impacting customer satisfaction by delivering expert service and maintenance. The technician operates remotely and plays a key role in maintaining service quality and supporting growth within the region. Responsibilities: Provide remote technical support via telephone and ticketing system Perform routine preventative maintenance Troubleshoot and diagnose mechanical and electrical system failures Prepare formal service quotes for customers Conduct system testing and calibrations post-repair Manage individual service cases to meet departmental metrics and KPIs Plan travel schedules and manage expenses according to guidelines Support regional service growth initiatives Requirements: Associate's degree in Electronics, Mechanical Engineering, or related field with 3–5 years of relevant experience, or High School Diploma/GED with 5–7 years of field experience in electronic instrumentation maintenance and troubleshooting Compliance with workplace safety standards Strong diagnostic skills including interpretation of mechanical drawings and electrical schematics Proficiency with hand tools, machine tools, and precision measuring instruments Effective communication and customer service skills Flexibility, adaptability, and organizational abilities; willingness to work outside normal hours when needed Self-motivated and able to independently solve problems in a fast-paced environment Proficiency in Microsoft Office; experience with Microsoft Navision and Dynamics CRM is a plus Valid driver’s license and clean driving record Ability to travel within the United States up to 70% of the time Pay Range and Compensation Package: Hourly pay range of $30 to $39, subject to factors including location, knowledge, skills, and experience Benefits & Perks: Company-paid vehicle 7.5% 401(k) match Four weeks of paid time off Ten paid company holidays Recognition program Competitive health insurance Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.