Field Service Technician - West Region
Redegate USA is supporting a well-established U.S. manufacturer of highly engineered industrial equipment in the search for an experienced Field Service Technician. This is a remote, field-based position for a hands-on technical professional who enjoys troubleshooting complex equipment, solving problems at customer sites, and working independently in a high-travel environment. The Field Service Technician will support the installation, startup, commissioning, inspection, preventative maintenance, troubleshooting, repair, modification, and upgrade of large-scale industrial equipment and integrated systems. The technician will serve as a key technical representative while working directly with customers primarily throughout the Western United States. Candidates must be based in the Western United States and must reside within reasonable proximity to a major commercial airport to support frequent travel to customer locations primarily within the Western region.
Key Responsibilities
Install, start up, commission, test, inspect, maintain, troubleshoot, and repair industrial equipment and systems. Diagnose and resolve mechanical, electrical, hydraulic, controls, and other equipment-related issues. Perform mechanical and electrical repairs, adjustments, component replacement, assembly, and corrective maintenance. Conduct equipment inspections and preventative maintenance to identify potential issues and improve equipment reliability. Read and interpret mechanical drawings, electrical schematics, engineering prints, specifications, manuals, and technical documentation. Perform field modifications, equipment upgrades, and modernization work. Set up, test, adjust, and operate equipment, controls, and machinery. Work closely with Engineering and Manufacturing to resolve equipment, installation, design, mechanical, electrical, and control issues encountered in the field. Train customer operators and maintenance personnel on proper equipment operation, maintenance, and basic troubleshooting. Communicate equipment conditions, completed work, recommended repairs, and next steps clearly to customers and internal teams. Provide field feedback and recommendations to Engineering regarding equipment modifications, component changes, and potential design improvements. Identify customer needs for replacement parts, repairs, upgrades, modernization, additional services, or new equipment and communicate opportunities to the appropriate internal teams. Complete accurate service reports documenting equipment problems, troubleshooting performed, corrective actions, parts used, modifications, and required follow-up.
What We're Looking For
Previous experience as a Field Service Technician, Industrial Maintenance Technician, Electromechanical Technician, Equipment Service Technician, or similar hands-on technical role. Industrial equipment experience is required. Experience with concrete equipment or related heavy industrial equipment is highly preferred. Strong mechanical troubleshooting and repair capabilities. Working knowledge of electrical systems and industrial equipment controls. Ability to troubleshoot mechanical, electrical, hydraulic, and control-related problems. Ability to read and interpret mechanical drawings, electrical schematics, engineering prints, specifications, and technical documentation. Experience with industrial equipment installation, startup, commissioning, maintenance, or repair. Strong customer-facing communication and problem-solving skills. Ability to work independently at customer sites with limited direct supervision. Comfortable working in active industrial, manufacturing, and construction environments. Must reside within reasonable proximity to a major commercial airport. Must be willing and able to travel extensively, primarily throughout the Western United States, with occasional travel to other U.S. regions and internationally as business needs require. Ability to work varying schedules, including occasional after-hours, weekend, and emergency service assignments as customer needs require. Travel & Work Environment This is a high-travel, remote field service position supporting customer sites primarily throughout the Western United States. Travel frequency will vary based on customer, installation, and service requirements. Initial training and onboarding will require travel to the company’s facility in Erie, Pennsylvania, and may include other designated training locations. Occasional service assignments in other U.S. regions and international locations may also be required. The technician will work in active industrial, manufacturing, and construction environments and around operating machinery and equipment. Candidates should be comfortable performing the physical activities associated with equipment inspection, installation, troubleshooting, maintenance, and repair. Why Consider This Opportunity? This is an opportunity to join an established U.S. manufacturer and develop deep technical expertise working with large, highly engineered industrial equipment and integrated systems. Rather than supporting the same equipment in the same facility every day, you'll work across a variety of customer environments, equipment applications, installations, troubleshooting challenges, upgrades, and modernization projects. You'll work directly with customers while collaborating with Engineering, Manufacturing, Sales, Parts, and Service, providing exposure to the complete equipment lifecycle and an opportunity to expand both your technical and customer-facing capabilities. Field technicians also provide valuable real-world feedback to Engineering regarding equipment performance, reliability, serviceability, and potential design improvements. Benefits: Comprehensive employee benefits package (401(k), Dental insurance, Vision insurance, Medical insurance) Work Authorization: Candidates must be legally authorized to work in the United States without requiring employer sponsorship, now or in the future. Redegate USA is managing this search on behalf of its client.