Field Tech Region Float

Job Details - Job Location: Regional Float - Cedar Rapids IA - Cedar Rapids, IA - Position Type: Full Time - Salary Range: $27.00 Hourly What We Offer - Shift Premiums | Profit Sharing Bonus | Paid Drive Time | Company Vehicle | Paid Training - Travel the region, earn more, and share in the company’s success - Company: Cash Depot - Nation’s largest independent provider of retail cash management, ATM solutions, consumer financial services, and Air/Vac systems - Established in 1983 with a reputation for dependable service, innovative technology, and exceptional customer support nationwide - Qualities we’re seeking - Self-motivated, flexible technicians who enjoy variety, working independently, troubleshooting equipment, solving problems in the field, and providing outstanding customer service across multiple territories Why Join Cash Depot? - What We Offer - Shift premiums: +$3/hour after 5 p.m., +$2/hour Saturdays, +$3/hour Sundays - Profit Sharing Program – share in the company’s success - Guaranteed 40-hour work week - Paid drive time - Company vehicle provided - Paid training and certification opportunities - Stable, year-round work - Variety of work across multiple territories and projects - Advancement opportunities within Field Service and Operations - Independent work environment with minimal supervision - Opportunity to earn more through shift premiums and profit sharing - Direct impact on customer success Position Summary - Role: Regional Float Field Service Technician - Responsibilities - Installation, conversion, maintenance, troubleshooting, repair, and removal of ATMs, Air/Vac equipment, and other Cash Depot products across multiple territories within your region - Provide coverage to fill staffing gaps, support major installations and special projects, and maintain service levels - Combine mechanical troubleshooting, technical service, installation work, customer support, and field operations - Work independently and manage daily schedule What You'll Do - Equipment Installation & Maintenance - Install, convert, repair, and remove ATMs, Air/Vac equipment, and other Cash Depot products - Perform preventative and corrective maintenance - Troubleshoot electro-mechanical, hardware, and equipment issues - Perform ATM cash replenishment and coin removal services as scheduled - Complete software updates, diagnostics, and equipment testing - Field Service Operations - Travel to and support assigned territories to provide staffing coverage, project support, and service needs - Partner with dispatch to complete service requests and installations - Maintain inventory and communicate parts and supply needs - Complete required service documentation accurately and on time - Meet department performance metrics related to efficiency, safety, and first-time fix rates - Customer Service - Maintain strong customer relationships - Represent Cash Depot professionally at all customer locations - Communicate effectively with dispatch, management, and customers - Support customer needs while ensuring all security procedures are followed - Team Support - Assist with training and ride-alongs for other technicians - Recommend process and efficiency improvements - Participate in ongoing technical training programs - Share best practices and knowledge with technicians across territories Travel Requirements - This position requires flexibility to travel based on business needs, staffing coverage, and project demands - May travel and work in other assigned territories for up to two consecutive weeks at a time - May require evening, overnight, and weekend hours on an as-needed basis - Travel schedules and assignments will be communicated as far in advance as possible Qualifications - Required - High School Diploma or GED - Valid driver’s license with acceptable driving record - Ability to obtain and maintain a DOT Medical Examiner’s Certificate - Experience troubleshooting mechanical, electrical, or electro-mechanical equipment - Willingness to travel and work in other assigned territories for up to two consecutive weeks at a time - Availability to work evening, overnight, and weekend hours as needed - Strong customer service and communication skills - Strong organizational and problem-solving abilities - Ability to work independently with minimal supervision - Ability to safely lift and move equipment required for the position - Preferred - ATM, kiosk, vending, HVAC, telecommunications, or field service experience - Technical troubleshooting experience - Military, mechanical, maintenance, or service technician background - Cash handling equipment experience Benefits - Shift Premiums - +$3/hour after 5 p.m., +$2/hour Saturdays, +$3/hour Sundays - Paid Holidays - Paid Time Off (PTO) - Annual Profit-Sharing Bonus Program - Medical Insurance - Dental Insurance - Vision Insurance - Company-Paid Life Insurance - Company-Paid Short-Term Disability Insurance - Wellness Benefit Programs - Medical Deductible Reimbursement Program - Schedule - Full-time position - Guaranteed 40-hour work week - Schedule varies based on territory assignments, staffing coverage, and project demands - Evening, overnight, and weekend hours may be required on an as-needed basis - Shift premiums paid for hours worked after 5 p.m., on Saturdays, and on Sundays - Overtime may be required to support customer needs and business demands - Travel assignments communicated as far in advance as possible Physical Requirements - Frequent standing, walking, lifting, carrying, pushing, pulling, bending, kneeling, climbing, and operation of tools and lifting equipment - May lift parts and equipment weighing up to 150 lbs - Work may involve larger equipment requiring approved lifting devices - Role includes extensive driving, regional travel with overnight stays, customer-site visits, and working indoors and outdoors in varying weather conditions Why Cash Depot? - If you’re looking for variety, independence, hands-on technical work, and the chance to earn more through shift premiums and profit sharing, the Regional Float role provides the tools, training, support, and benefits to succeed - Join a growing company where your contributions are recognized, your success is rewarded, and your work directly impacts customer satisfaction - Apply today and build your future with Cash Depot Equal Opportunity Employer - Cash Depot is an Equal Opportunity Employer and is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the employment process Qualifications: