Financial Aid Specialist (Customer Svcs Specialist Intermediate) - Temporary Full-Time

Working Title: Financial Aid Specialist (Customer Svcs Specialist Intermediate) - Temporary Full-Time Job Class: Customer Service Specialist, Intermediate Agency: Minnesota State Job ID: 98141 Location: Faribault, MN Telework Eligible: No Full/Part Time: Full-Time Regular/Temporary: Temporary Who May Apply: Open to all qualified job seekers Date Posted: 10/31/2026 Closing Date: 11/06/2026 Hiring Agency/Seniority Unit: MN St Colleges & Universities / S Central TC-Mankato-AFSCME Division/Unit: MnSCU S Cntrl Mankato TC / MnSCU S Cntrl Mankato TC Class Appointment Type: Temporary, Full-time Work Shift/Work Hours: Day Shift 8:00am - 4:30pm Days of Work: Monday - Friday Travel Required: No Salary Range: $21.12 - $28.01 / hourly; $44,098 - $58,484 / annually Classified Status: Classified Bargaining Unit/Union: 206 - Clerical/AFSCME Work Area: Financial Aid, Faribault Campus Anticipated Start Date: 11/23/2026 End Date: 11/23/2027 FLSA Status: Nonexempt Designated in Connect 700 Program for Applicants with Disabilities: No The work you'll do is more than just a job. At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Job Description

The Temporary Full-time Financial Aid Specialist provides high-quality, professional customer service to internal and external customers while covering the front desk at the Student Affairs Center at the Faribault campus. This position exists to serve as a key service point for internal and external customers as general reception for the college as well as to provide necessary financial aid information. This position will have specific responsibility for scholarships, document processing, scanning, office support, and correspondence through various channels of communication. This position will have a set work schedule and serve as administrative support to the Financial Aid department.

Responsibilities

Provides customer service regarding inquiries. Provides excellent customer service at the Welcome Center front desk. Answers calls promptly and provide accurate information to callers or route calls appropriately. Determines needs and refers students to appropriate staff members. Assists students in navigating web sites for admission application and enrollment steps, course registration, entrance and exit loan counseling, loan applications, FAFSA completion, and completing other necessary processes on the web. Provides technical assistance to prospective, applicant and current students. Assist students with general information and issues regarding financial aid, admissions, policies and procedures to promote the understanding of college policy and procedures. Advise, investigate, problem solve and resolve questions and issues from prospective, current and previous students, parents, faculty, staff, other third parties and the public. Reviews students' records electronically using ISRS or other relevant software applications. Serve as the point of contact for the work study program at the Faribault Campus. Serve as the point of contact for the child care grant program at the Faribault Campus. This position will have specific responsibilities for the financial aid aspects of the customer service center team, including but not limited to: Scholarships Promote and record all outside scholarships, establishing a data base. Promote and record all application for South Central Foundation Scholarships. Verify eligibility prior to payment, credits and GPA, and other eligibility requirements. Assist in the selection process for the Foundation Scholarships. Verification of Enrollment Maintain contact with servicers to inform them of address changes and last dates of attendance. Complete county and housing requests for financial aid and enrollment information forms. With the business office, support work to reduce accounts on the accounts receivable list. Document Intake Tracking Review required forms to complete the financial aid verification/application process. Assists students with completing forms, reviews forms for accuracy and completeness, and forwards forms to the appropriate area for additional processing. Initiate tracking letter correspondence to request additional information from the student. Code receipt of financial aid documents being submitted for processing into the MnSCU ISRS system and scan documents into the Image Now electronic document storage system to assure compliance with the federal, state and local regulations concerning confidentiality and document storage. Assist in maintenance and updating of lmageNow system file folders and creation of work flows for document processing. Outreach In collaboration with other financial aid staff, prepares materials for workshops including applications, workshop handouts and presentation materials. Schedules seminars and workshops; assigns dates, facilities and presenters; assists students and evaluates financial aid applicant results. Perform other duties as assigned to ensure the smooth functioning of the department, Student Affairs and the South Central College. Provides support to both campuses when needed. Perform administrative support to the Director and department to ensure the smooth functioning of the department. Provide general office management and supervision of work study students. Coordinate information dissemination in the Welcome Center. Perform other duties as assigned to support the department, Student Affairs and the College.

Minimum Qualifications

Two years of customer service skills in a fast-paced office setting or at an institution of higher education. Customer service skills sufficient to provide prompt, courteous, accurate and easy to understand information to customers in person, on the phone, through email and other written correspondence. Skilled in identifying customer needs quickly and determining appropriate next steps, even when information is initially incomplete. Organizational skills and ability to prioritize work and manage several work projects at one time. Experience accurately entering data and attention to detail for purposes of processing scholarship awards, etc. Proficient with Microsoft Office 365 including Word, Excel, etc. Preferred Qualification Associate Degree from an accredited college or university. Knowledge of student services processes, such as admissions, enrollment, financial aid, and campus resources typically accessed at a front desk. Knowledge of financial aid office operations or equivalent higher education experience. Knowledge of current student information system (such as, Integrated Student Record System) and ImageNow for archiving. Other Requirements South Central College is unable to sponsor applicants for work visas. All applicants must be legally authorized to work in the U.S. Please attach a resume with your application, as this is a requirement to be considered. In accordance with the Minnesota State Colleges & Universities (Minnesota State) Vehicle Fleet Safety Program, employees driving on college/university business who use a rental or state vehicle shall be required to conform to Minnesota State’s Vehicle use criteria and consent to Motor Vehicle Records check. Work Shift (Hours / Days of work) 8:00am - 4:30pm / Monday - Friday Telework (Yes/No) No. This is an in-person position on the Faribault Campus. Salary $21.12 - $28.01 per hour. Contact and Application Questions regarding this posting, please contact Stephanie Gates, HR Business Partner - [email protected] or 507-389-7277 by the posting close date. If you would like to request an accommodation as part of the application process, please contact Brian Tiegs at [email protected] To learn more about South Central College and to apply, visit: https://southcentral.edu/hr Application Deadline Please apply prior to the 11/06/2026 close date to be considered for this opportunity. How To Apply To view the full job posting and to apply please go to: https://minnstate.wd115.myworkdayjobs.com/Minnesota\_State\_Careers/job/North-Mankato/Financial-Aid-Specialist--Customer-Service-Specialist-Intermediate-\_JR0000006026 Contact If you have questions about this position, contact Stephanie Gates at [email protected] or 507-389-7277. About Minnesota State South Central College is a comprehensive community and technical college that is part of the Minnesota State system, with campuses in Faribault and North Mankato. To meet the educational needs of students and our communities, SCC provides lifelong learning opportunities. SCC is committed to fostering a campus environment of inclusion, knowledge, and understanding in which faculty, staff, and students learn to value diversity and to respect individual differences that enrich our college community. Working together to improve the state we love. What do Minnesota's State employees have in common? A sense of purpose in their work Connection with their coworkers and communities Opportunities for personal and professional growth

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well. Your benefits may include: Paid vacation and sick leave 12 paid holidays each year Low-cost medical, dental, vision, and prescription drug plans Fertility care, including IVF Diabetes care Dental and orthodontic care for adults and children 6 weeks paid leave for parents of newborn or newly adopted children Pension plan that provides income when you retire (after working at least three years) Employer paid life insurance to provide support for your family in the event of death Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury Tax-free expense accounts for health, dental, and dependent care Resources that provide support and promote physical, emotional, social, and financial well-being Support to help you reach your career goals: Training, classes, and professional development Tuition reimbursement- Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov) Employee Assistance Program (EAP) for work/life support: A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota. Other Information Employment information for this position can be found in its collective bargaining agreement or its plan document at http://mn.gov/mmb/employee-relations/labor-relations/Labor/. AN EQUAL OPPORTUNITY EMPLOYER Minnesota State is an equal opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.