Fleet Operations Specialist, Energy Storage

This is a Fully Remote Job About Our Client: The organization operates within the energy sector, addressing challenges in delivering reliable electricity crucial for artificial intelligence development. It provides an energy intelligence platform that enables large energy consumers to access faster, more affordable, and cleaner power. The platform combines real-time control of energy assets with comprehensive visibility into energy portfolios to optimize energy management. The company leverages expertise in grid-scale batteries, energy markets, and enterprise software to support the energy needs of ambitious organizations. About the Opportunity: The FLEET OPERATIONS SPECIALIST, ENERGY STORAGE plays a critical role in maintaining and monitoring a growing fleet of IoT-connected battery energy storage systems. This position ensures high availability and rapid response to critical incidents, supporting operational continuity and customer confidence. The specialist serves as the initial point of contact for fleet monitoring, site commissioning, incident triage, and technical troubleshooting while collaborating with various internal teams to maintain system performance. The role also offers growth opportunities in developing automation and observability tools to reduce manual workload. Responsibilities: Monitor real-time health, uptime, connectivity, and telemetry of the battery fleet. Track fleet and site availability against service level agreements and develop related dashboards. Log anomalies, tune alerting systems, and reduce false positives. Onboard new sites to the platform, validating configurations and coordinating testing. Provide customer-facing support during specified support hours, triaging issues and meeting response time targets. Troubleshoot technical issues remotely using structured playbooks. Escalate complex problems to engineering and other specialists with complete documentation. Maintain operational documentation, runbooks, and build a knowledge base from incident resolution. Support root cause analysis, performance reporting, and identify automation opportunities. Requirements: 3 to 5 years of experience in technical support, network operations center, field service, or IT operations. Strong written and verbal communication skills to effectively interact with enterprise customers. Working knowledge of networking fundamentals, including IP addressing, VPN/tunneling, and connectivity diagnostics. Ability to interpret software logs, system outputs, and telemetry data to diagnose issues. Highly organized with a process-oriented mindset and attention to documentation. Ability to work independently and make informed decisions during fast-paced incident management. Interest in energy and battery storage with a willingness to learn technical aspects. Pay Range and Compensation Package: The pay range and compensation package for this role will be determined based on the candidate's experience, skills, and other relevant factors. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.