Forward‑Deployed Identity Strategist – Customer Success & Fraud Risk Advisor for Enterprise Solutions

About brighthush

brighthush is a global leader in identity verification, eKYC, and AML solutions that empower businesses to protect themselves and their customers from fraud, money‑laundering, and other financial crimes. Leveraging cutting‑edge AI, biometrics, machine learning, and real‑time liveness detection, we provide the most trusted identity verification platform used by thousands of enterprises across finance, travel, gaming, fintech, and the sharing economy. Our mission is simple: make the internet a safer place, one verified identity at a time.

Why brighthush?

At brighthush, we’re not just a technology company – we’re a community of innovators, problem‑solvers, and risk‑mitigation experts who thrive on collaboration and continuous learning. Our culture is built on five core values: Integrity, Diversity, Empowerment, Accountability, and Leading Innovation. We celebrate diverse perspectives, encourage bold ideas, and reward results that drive real impact for our clients and the world.

Role Purpose

The Forward‑Deployed Identity Strategist is a customer‑facing fraud and identity subject‑matter expert who partners with enterprise clients throughout the entire customer lifecycle. From pre‑sales to onboarding and ongoing expansion, you will act as a trusted advisor, designing optimal product implementation strategies, evaluating risk profiles, and aligning brighthush’s technical solutions with each customer’s unique business objectives.

In this role, you will own the critical onboarding mission for new deployments. You will drive efficient customer onboarding and rollout, overcome regulatory, legal, or operational hurdles, accelerate time‑to‑live, and maximize time‑to‑value while ensuring solution adoption and long‑term trust.

Key Responsibilities

• Partner with new and existing brighthush customers to evaluate risk profiles and design tailored fraud‑prevention strategies.
• Provide expert recommendations on risk mitigation, user friction, and verification workflow optimization.
• Lead the design of standardized identity workflows within the brighthush product that are optimized for different verticals and use cases, enabling rapid adoption by new customers.
• Orchestrate launch readiness by proactively identifying and resolving technical, regulatory, or policy‑related bottlenecks to drive time‑to‑live and time‑to‑value.
• Advise customer risk and fraud teams on emerging fraud vectors and industry best practices.
• Validate completion of implementation milestones and success criteria, confirming that the customer’s integration aligns with brighthush best practices.
• Coordinate go‑live planning, readiness reviews, and support go‑live day execution.
• Act as a bridge between customers and internal teams (Product, Engineering, Legal/Compliance) to ensure seamless delivery and continuous improvement.
• Document and share lessons learned, creating reusable playbooks that elevate the entire customer success organization.

Essential Qualifications

• 5+ years of professional experience in fraud, identity, AML/KYC, digital risk, or a related field, with a proven track record of customer‑facing consulting, technical account management, or implementation.
• Strong consultative, analytical, and strategic thinking abilities, with a focus on risk strategy and workflow design.
• Demonstrated project management skills and the ability to coordinate cross‑functional teams (Product, Engineering, Legal/Compliance) to deliver outcomes for enterprise customers.
• Excellent communication skills, capable of distilling complex, technical fraud concepts into clear, value‑driven narratives for executive stakeholders.
• Experience working with global enterprise customers and navigating multi‑jurisdictional regulatory environments.
• Proficiency in API integrations, SaaS platforms, and implementation methodologies.
• Strong problem‑solving mindset and a passion for continuous improvement.

Preferred Qualifications

• Experience in identity verification, fraud, compliance, fintech, or enterprise software solutions.
• Technical understanding of APIs, integrations, SaaS platforms, or implementation methodologies.
• Project management certification (PMP, Prince2, or equivalent) or equivalent experience.
• Previous exposure to high‑growth, fast‑paced environments.

Skills & Competencies

• Risk Assessment & Mitigation
• Customer Success & Relationship Management
• Strategic Consulting & Solution Design
• Project & Program Management
• Stakeholder Engagement & Influence
• Data‑Driven Decision Making
• Cross‑Functional Collaboration
• Regulatory & Compliance Knowledge (AML, KYC, GDPR, etc.)
• Technical Acumen (APIs, SDKs, Integration Patterns)

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as the industry we serve. As a Forward‑Deployed Identity Strategist, you will:

• Progress to senior advisory roles such as Senior Identity Strategist or Director of Customer Success, leading larger teams and more complex engagements.
• Transition into product leadership, influencing the roadmap for new fraud‑prevention features.
• Take on global account management responsibilities, managing relationships with Fortune 500 clients.
• Participate in continuous learning programs, including certifications in AML, KYC, and project management.
• Attend industry conferences, contribute to whitepapers, and represent brighthush in thought‑leadership forums.

Work Environment & Culture

We believe that great ideas come from diverse, empowered teams. Our culture at brighthush is defined by:

• Collaboration: Cross‑functional teams work side‑by‑side to solve complex problems.
• Innovation: We invest heavily in research and development, encouraging experimentation.
• Transparency: Open communication channels keep everyone aligned and informed.
• Flexibility: Remote work options across Austria, the United Kingdom, and other regions.
• Well‑being: Comprehensive health benefits, mental‑health resources, and wellness programs.
• Community: Regular virtual meet‑ups, hackathons, and volunteer initiatives.

Compensation & Benefits

We offer a competitive total rewards package that includes:

• Base salary: €80,000 – €100,000 (gross) depending on experience and qualifications.
• Performance‑based bonus structure tied to customer success metrics.
• Equity or stock‑option plan to share in brighthush’s growth.
• Health, dental, and vision insurance for you and your dependents.
• Flexible working hours and fully remote options.
• Professional development stipend for certifications, courses, and conferences.
• Annual wellness stipend and access to fitness platforms.
• Paid time off, parental leave, and holiday schedule aligned with local regulations.

Equal Opportunity Statement

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds, identities, and experiences.

How to Apply

Ready to join a team that’s redefining identity verification and fraud prevention? Submit your application through our careers portal or click the link below to apply directly:

Contact & Privacy

All personal data collected during the recruitment process will be handled in accordance with brighthush’s . For any questions, please email [email protected].