Fraud Intake Coordinator

Our Foundation AdelFi Christian Banking unites two trusted Christian financial institutions (Christian Community Credit Union & AdelFi) with more than 130 years of combined experience. As one faith-based credit union, we're committed to practical banking that helps you live out your values and make a lasting Kingdom impact. Role Summary Fraud Prevention starts with effective Risk Management. As a Fraud Intake Coordinator, you will support fraud prevention efforts by reviewing suspected fraud, documenting cases, and coordinating timely intake within a banking environment. Key responsibilities: - Receive and triage reports of suspected fraud or suspicious activity - Review account activity, capture initial details, and document cases accurately - Route items for appropriate follow-up and track next steps to support investigations Required qualifications/skills: - High school diploma or equivalent required (two-year degree preferred) - Experience analyzing account activity to detect fraud required - PC/Windows proficiency required; Word/Excel preferred - Minimum two years of fraud monitoring in a financial institution preferred - Knowledge of financial operations preferred - Strong attention to detail, organization, analytical problem-solving, and clear written/verbal communication skills, with solid math aptitude - Able to work remotely Monday-Friday, 8am to 5pm PST (flexible 40 hours per week) Daily Flow - You'll start each day reviewing fraud alerts and intake requests, ensuring cases are accurately documented and ready for Risk Management review. - Throughout the day, you'll support Fraud Prevention efforts by analyzing account activity, gathering information, and coordinating case handoffs to help protect members and AdelFi. Total Rewards - Medical, Dental, and Vision coverage - 401(k) - Life Insurance - Flexible Spending Account (FSA) - Competitive Salary - Paid Time Off/Serve Days - Equipment Stipend for your remote setup - Employee Events