Fraud Investigator II

Job Description:

• Conduct investigations into account takeovers, payment fraud, phishing, and organized fraud rings
• Analyze patterns of fraudulent transactions and abusive conduct
• Dispute chargebacks, gathering evidence to minimize financial loss and maximize recovery
• Analyze identity verification and background checks
• Triage and resolve account safety-related incidents, including flagged content, harassment, and Terms of Service violations
• Manage and action appeal requests for deactivated accounts
• Serve as a subject matter expert on fraud and identity verification
• Work cross-functionally with operations partners on enterprise-wide initiatives
• Investigate potential fraud in high-volume queues
• Identify fraud trends and contribute to scalable proactive detection
• Summarize and communicate investigation results, findings, and insights to leaders and stakeholders

Requirements:

• 3+ years of experience in Fraud Operations, Cybercrime, or Identity Services
• Must be available to work a regular schedule including some holidays, and at least one weekend day per week
• High school diploma or equivalent
• Bachelor’s Degree in a related field
• Used Rover as an owner or a sitter
• 2+ years in a customer facing support role
• Experience writing SQL queries
• CFE Certification
• 1+ years of experience in Content Moderation
• Two-sided marketplace experience
• Understanding of payments process, cybercrime, and fraud techniques

Benefits:

• 401k match
• Long-term incentive plan with a company performance-based cash payout
• 4 weeks of PTO
• Competitive benefits package, including medical, dental, and vision insurance
• Pet benefits, including $1000 toward adopting your first dog or cat
• Stocked fridges, coffee, soda, and lots of treats (for humans and dogs)
• Free catered lunches monthly
• Regular team activities performed in-person and virtually