French-English Customer Service Representative – Remote
TalentPop App is looking for a French-English Customer Service Representative to join our growing remote team and provide excellent support to customers of international e-commerce brands. If you're fluent in French and English , enjoy helping customers, and can communicate clearly and professionally across different channels, we'd love to hear from you. This is a full-time, permanent remote opportunity for candidates based in eligible countries within our hiring region. Quick Details Location: EMEA | Remote Employment: Full-time Work Setup: 100% Work From Home Languages: Fluent French and English Experience: 1+ year of customer service experience Industry: E-commerce / Customer Support
What You'll Do
Provide customer support in French and English through email, chat, phone, and other channels Help customers with orders, products, accounts, shipping, returns, and general questions Understand customer concerns and provide clear, helpful solutions Handle customer interactions professionally while maintaining a positive experience Document customer interactions accurately in the appropriate systems Escalate complex concerns when additional support is needed
What We're Looking For
At least 1 year of customer service or customer support experience Fluent French and English , both written and spoken Strong written communication and attention to detail Comfortable communicating with customers through multiple channels Strong problem-solving and critical-thinking skills Customer-focused and professional when handling different types of situations Able to manage multiple conversations and priorities Reliable, organized, and comfortable working independently E-commerce or BPO experience is a strong advantage Experience with platforms such as Shopify, Gorgias, Zendesk, Freshdesk, Re:Amaze, or similar customer support tools is a plus. Technical Requirements Personally owned laptop or desktop computer Minimum Intel i5 or Ryzen 5 equivalent At least 8GB RAM Reliable internet connection with a minimum of 25 Mbps upload and download speed Backup internet connection Quiet, dedicated workspace suitable for remote work
What We Offer
Permanent 100% work-from-home setup Paid time off Health and dental coverage Holiday bonuses Performance-based incentives Opportunities for career growth and professional development Opportunity to work with international e-commerce brands Supportive and collaborative remote team Why This Role? You'll have the opportunity to use your French and English language skills in a customer-facing role while working with international e-commerce brands. Whether your background is in BPO, customer service, e-commerce, retail, hospitality, or another customer-facing environment , your communication skills and ability to help customers solve problems can make you a strong fit for this role.
How to Apply
If you're fluent in French and English and are looking for a permanent remote customer service opportunity, we'd love to hear from you. Click Apply Now and complete the designated application process. When prompted for an application code, enter: FR26 Applications submitted through LinkedIn messages or email will not be considered. We look forward to hearing from you!