French-Speaking Customer Support for an Airline Company
We are looking for a skilled and enthusiastic Customer Support Agent to join our client's multicultural team and provide top-notch service to their French-speaking customers. This role involves addressing customer inquiries, resolving issues, and ensuring a seamless travel experience. Key Responsibilities: - Handle customer inquiries via phone, email, and chat in French. - Offer detailed information regarding flight schedules, bookings, and travel services. - Assist customers with booking changes, cancellations, and other related requests. - Resolve customer concerns promptly and effectively. - Document customer interactions and service activities accurately. - Work closely with team members to enhance customer satisfaction.
Working Hours: Monday to Friday, 10:00 - 19:00
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Requirements
- Fluent in French (C1 and higher, both written and spoken) and at least B2 in English (spoken and written)
- Valid residence permit for Romania or a EU member state residency
- Strong communication and interpersonal skills.
- Prior experience in a customer support role is advantageous.
- Excellent problem-solving skills.
- Ability to thrive in a fast-paced work environment.
- Competent in using computer systems and software applications.
What is on the Offer:
- Competitive remuneration and benefits.
- A vibrant and international work environment. - Opportunities for professional growth and development. - Supportive colleagues and a positive workplace atmosphere.
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