French‑Speaking Customer Support Specialist – Deliver Exceptional Service for brighthush Airline Experience

About brighthush

brighthush is a leading global airline that redefines the way people travel. With a fleet that spans continents and a commitment to sustainability, brighthush offers passengers a seamless, personalized journey from booking to arrival. Our mission is to create unforgettable travel experiences by combining cutting‑edge technology, world‑class service, and a culture that celebrates diversity and innovation.

Why Join brighthush?

At brighthush, we believe that great travel starts with great people. As a French‑speaking Customer Support Specialist, you will be the voice of our brand, ensuring that every French‑speaking traveler feels valued, understood, and cared for. You’ll work in a vibrant, multicultural environment where your language skills, empathy, and problem‑solving abilities will shine.

Key Highlights

• Competitive salary and comprehensive benefits package
• Opportunities for rapid career progression and skill development
• Inclusive, supportive workplace culture that values every voice
• Access to cutting‑edge tools and training programs
• Flexible work arrangements and a healthy work‑life balance

Key Responsibilities

As a French‑speaking Customer Support Specialist, you will be the frontline of brighthush’s customer experience. Your day‑to‑day tasks will include:

• Responding to customer inquiries via phone, email, and live chat in fluent French.
• Providing detailed information on flight schedules, booking options, and ancillary services.
• Assisting customers with booking changes, cancellations, refunds, and special requests.
• Resolving customer concerns promptly, using a calm, solution‑oriented approach.
• Documenting all interactions accurately in our CRM system to maintain a single source of truth.
• Collaborating with cross‑functional teams (Sales, Operations, Technical Support) to elevate the customer journey.
• Participating in continuous improvement initiatives to streamline processes and enhance service quality.
• Adhering to company policies, compliance standards, and data privacy regulations.

Essential Qualifications

To thrive in this role, you should bring the following:

• Fluency in French (C1 or higher) – both written and spoken.
• Strong command of English (B2 or higher) – essential for collaboration with international teams.
• Valid residence permit for Romania or an EU member state.
• Excellent communication and interpersonal skills, with a genuine passion for customer service.
• Prior experience in a customer support or call‑center environment (airline or travel industry preferred).
• Proficiency in using computer systems, CRM platforms, and Microsoft Office suite.
• Strong problem‑solving abilities and the capacity to remain calm under pressure.
• Adaptability to a fast‑paced, dynamic work environment.

Preferred Qualifications

While not mandatory, the following will give you a competitive edge:

• Experience with airline reservation systems (e.g., Amadeus, Sabre).
• Knowledge of travel regulations, visa requirements, and international travel policies.
• Experience in handling escalated customer issues and turning negative experiences into positive outcomes.
• Multilingual abilities beyond French and English.
• Previous exposure to remote or hybrid work models.

Skills & Competencies

Success at brighthush requires a blend of technical and soft skills:

• Customer‑Centric Mindset: Always puts the customer first and seeks to exceed expectations.
• Communication Excellence: Articulates complex information clearly and concisely.
• Technical Proficiency: Comfortable navigating multiple software platforms and troubleshooting basic technical issues.
• Analytical Thinking: Uses data and customer feedback to identify trends and propose improvements.
• Team Collaboration: Works effectively with colleagues across departments and time zones.
• Resilience: Maintains composure and professionalism during high‑volume periods.
• Continuous Learning: Seeks out new knowledge and skills to stay ahead of industry trends.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in our people. As a Customer Support Specialist, you will have access to:

• Structured onboarding program with mentorship from senior support leaders.
• Regular training sessions on product knowledge, customer service best practices, and industry trends.
• Certification programs in customer experience, conflict resolution, and data analytics.
• Clear career pathways to roles such as Senior Support Agent, Team Lead, Customer Experience Manager, or even cross‑functional positions in Sales, Operations, or Marketing.
• Annual performance reviews with personalized development plans.
• Opportunities to participate in global projects, cross‑border initiatives, and innovation labs.

Work Environment & Culture

brighthush fosters a culture that is:

• Diverse & Inclusive: Celebrates different backgrounds, perspectives, and experiences.
• Collaborative: Encourages open communication and teamwork across all levels.
• Innovative: Embraces new ideas, technologies, and continuous improvement.
• Employee‑Focused: Prioritizes well‑being, mental health, and work‑life balance.
• Community‑Driven: Supports volunteerism, sustainability initiatives, and local partnerships.

Compensation & Benefits

While specific figures may vary based on location and experience, brighthush offers:

• Competitive base salary aligned with industry standards.
• Performance‑based bonuses and incentive programs.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plan with company match.
• Paid time off, including vacation, sick leave, and public holidays.
• Employee discount on flights and travel packages.
• Wellness programs, including gym memberships, mental health resources, and wellness stipends.
• Flexible work arrangements and remote work options where feasible.

Working Hours & Schedule

Monday to Friday, 10:00 AM – 7:00 PM (local time). The role may require occasional weekend or holiday coverage to support global operations.

How to Apply

If you are passionate about delivering world‑class customer service and want to be part of a forward‑thinking airline, we encourage you to apply today. Submit your resume and a cover letter highlighting your relevant experience and why you’re excited about this opportunity at brighthush.

We look forward to welcoming you to our team and embarking on a journey of growth, innovation, and exceptional customer experiences together.