Full‑Time Remote Customer Service Associate – Ticketing & Event Experience Support – Join brighthush

About brighthush

At brighthush, we’re redefining the way people experience live events. From concerts and festivals to sports and theater, our platform connects fans with the moments that matter most. With a global reach and a passion for seamless, personalized service, brighthush is the trusted partner for event organizers, venues, and ticket buyers alike. We’re driven by innovation, customer obsession, and a culture that celebrates collaboration, growth, and a commitment to making every event unforgettable.

Why Join brighthush?

When you become part of brighthush, you’re not just filling a role—you’re shaping the future of event experiences. Our remote-first environment empowers you to work from anywhere in the U.S., while our inclusive culture ensures you feel connected, supported, and inspired every day. We invest in your professional development, offer competitive compensation, and provide a comprehensive benefits package that keeps you and your family thriving.

Competitive Compensation & Benefits

• Competitive hourly rate with performance‑based bonuses
• Full medical, dental, and vision coverage from day one
• 401(k) plan with company match to help you build a secure future
• Paid time off (PTO) and flexible holiday scheduling
• Employee wellness stipend and mental health resources
• Access to exclusive brighthush events and partner discounts

Key Responsibilities

As a Remote Customer Service Associate at brighthush, you’ll be the frontline of our customer experience, ensuring every ticket buyer feels valued and informed. Your day‑to‑day tasks will include:

• Multi‑Channel Support: Respond to inbound phone calls, emails, and live chat inquiries with professionalism and empathy.
• Ticket Inventory Management: Process ticket consignment and purchase requests accurately, updating inventory in real time.
• Order & Billing Assistance: Resolve billing and payment issues, ensuring customers receive timely and accurate transaction confirmations.
• Customer Advocacy: Act as the customer’s voice within the organization, escalating complex issues to the appropriate teams.
• Team Collaboration: Coordinate with cross‑functional teams (Sales, Operations, Technical Support) to maintain coverage and share best practices.
• Quality & Productivity Standards: Meet or exceed established KPIs, including average handle time, first‑contact resolution, and customer satisfaction scores.
• Continuous Improvement: Participate in training sessions, share feedback, and contribute to process enhancements.

Essential Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• Minimum of 1 year of customer service experience, preferably in a ticketing, retail, or event‑related environment.
• Proficient in using CRM systems (e.g., Zendesk, Salesforce) and Microsoft Office Suite.
• Excellent verbal and written communication skills in English.
• Strong problem‑solving abilities and a calm, solution‑oriented mindset.
• Ability to work independently in a remote setting, managing time and priorities effectively.
• Availability to work flexible hours, including evenings, weekends, and holidays as needed.

Preferred Qualifications

• Experience with ticketing platforms or event management software.
• Knowledge of payment processing and billing systems.
• Multilingual capabilities (Spanish, French, etc.) are a plus.
• Previous remote work experience with a proven track record of meeting performance metrics.
• Strong analytical skills and comfort with data entry and reporting.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering outstanding service and turning challenges into opportunities.
• Technical Proficiency: Quick learner of new software and tools.
• Adaptability: Thrive in a fast‑paced, evolving environment.
• Team Player: Collaborate effectively across departments and time zones.
• Attention to Detail: Accuracy in data entry and problem resolution.
• Time Management: Prioritize tasks and meet deadlines consistently.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Customer Service Associate, you’ll have access to:

• Structured onboarding and continuous training programs covering product knowledge, soft skills, and advanced customer support techniques.
• Mentorship from senior team members and leaders across the organization.
• Clear career pathways to roles such as Team Lead, Customer Success Manager, Operations Analyst, or Product Specialist.
• Regular performance reviews with actionable feedback and personalized development plans.
• Opportunities to participate in cross‑functional projects, enhancing your skill set and visibility.

Work Environment & Culture

brighthush’s remote culture is built on trust, flexibility, and community. We provide:

• Fully equipped home office stipend to ensure you have the tools you need.
• Weekly virtual team huddles and monthly all‑hands meetings to keep everyone aligned.
• Access to a vibrant digital community where you can share ideas, celebrate wins, and connect with colleagues worldwide.
• A commitment to work‑life balance, with generous PTO and a flexible schedule that respects your personal commitments.
• Regular virtual social events, wellness challenges, and a culture that values diversity, equity, and inclusion.

Compensation & Perks (General Overview)

While specific figures may vary based on experience and location, brighthush offers:

• Competitive hourly wages that reflect industry standards and your expertise.
• Performance‑based bonuses tied to customer satisfaction and productivity metrics.
• Comprehensive health benefits covering medical, dental, and vision from the first day.
• 401(k) plan with company match to help you plan for the future.
• Paid time off, holidays, and flexible scheduling to support your well‑being.
• Employee discount program for brighthush events and partner offerings.
• Professional development stipend for courses, certifications, and conferences.

How to Apply

Ready to elevate your career and make a tangible impact on the event experience of millions? Click the link below to submit your application and join the brighthush family.

Apply to brighthush Today

We’re Excited to Meet You!

At brighthush, we celebrate curiosity, resilience, and a relentless drive to exceed expectations. If you’re passionate about customer service, thrive in a remote setting, and want to be part of a team that’s shaping the future of live events, we want to hear from you. Join us, and let’s create unforgettable moments together.