Full‑Time Remote Customer Service Associate – Ticketing & Event Experience Support Specialist (Full‑Time) at brighthush

About brighthush

brighthush is not just a ticketing platform; it’s the heartbeat of the live‑event ecosystem. From sold‑out stadiums and intimate theater productions to community festivals and virtual concerts, we empower event organizers and fans alike with a frictionless, technology‑driven experience that turns a simple ticket purchase into a lifelong memory. With a rapidly expanding customer base across the United States, brighthush is on a mission to make every ticket a gateway to unforgettable moments. We’re looking for passionate, customer‑centric professionals to join our dynamic team and help us elevate the event experience for millions of fans.

Why Join brighthush?

• Impactful Work: Every interaction you have directly shapes how fans feel about their event experience. Your support turns a ticket purchase into a cherished memory.
• Remote Flexibility: Work from anywhere in the U.S. with a reliable internet connection. Enjoy the freedom of a flexible schedule that fits your lifestyle.
• Competitive Compensation: Earn a competitive hourly rate that reflects your skills and experience.
• Comprehensive Benefits: Medical, dental, and vision coverage, 401(k) match, paid time off, and more.
• Growth Opportunities: Fast‑track your career with mentorship, training programs, and clear advancement paths.
• Culture of Inclusion: We celebrate diversity, encourage collaboration, and value every voice.

Key Responsibilities

As a Remote Customer Service Associate at brighthush, you will be the frontline champion for our customers. Your day‑to‑day duties will include:

• Responding to inbound phone calls, emails, and live chat inquiries with professionalism and empathy.
• Providing accurate, timely information on ticket inventory, event details, billing, and payment transactions.
• Managing ticket inventory by processing consignment and purchase requests, ensuring data integrity and timely updates.
• Collaborating with cross‑functional teams—Sales, Operations, and Technical Support—to resolve complex issues and maintain high service standards.
• Maintaining a deep understanding of our ticketing platform, event catalog, and pricing structures.
• Tracking and reporting on key performance metrics such as response time, resolution rate, and customer satisfaction scores.
• Participating in ongoing training sessions to stay current on product updates, industry trends, and best practices.
• Contributing to continuous improvement initiatives by sharing insights and feedback from customer interactions.

Essential Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Minimum of 1 year of customer service experience, preferably in a ticketing, retail, or event‑related environment.
• Proficient in using CRM systems (e.g., Zendesk, Salesforce) and Microsoft Office Suite.
• Excellent verbal and written communication skills in English; additional languages are a plus.
• Strong problem‑solving abilities and the capacity to handle high‑volume, fast‑paced interactions.
• Self‑motivated, detail‑oriented, and able to work independently while maintaining a collaborative mindset.
• Reliable internet connection, a quiet workspace, and a dedicated phone line.

Preferred Qualifications

• Experience with ticketing or event‑management software.
• Knowledge of payment processing, billing cycles, and basic accounting principles.
• Previous remote work experience with a proven track record of meeting or exceeding performance metrics.
• Familiarity with social media platforms and online community engagement.
• Certification in Customer Service Excellence or related fields.

Skills & Competencies

• Customer‑first mindset: Always prioritize the customer’s needs and experience.
• Adaptability: Thrive in a dynamic environment with evolving processes and technologies.
• Time Management: Efficiently juggle multiple tasks while maintaining high quality.
• Analytical Thinking: Identify patterns, root causes, and propose actionable solutions.
• Team Collaboration: Work effectively with colleagues across departments and time zones.
• Tech Savviness: Quickly learn new software, troubleshoot issues, and leverage digital tools.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and fostering continuous learning. As a Remote Customer Service Associate, you will have access to:

• Structured onboarding and mentorship programs to accelerate your skill development.
• Regular training workshops covering product updates, industry trends, and advanced customer service techniques.
• Clear career pathways to roles such as Senior Support Specialist, Team Lead, or Product Support Analyst.
• Cross‑functional projects that expose you to sales, marketing, and technical teams.
• Annual performance reviews with actionable feedback and growth plans.

Work Environment & Culture at brighthush

• Fully remote, flexible schedule with core hours to ensure team collaboration.
• Inclusive, supportive culture that values diverse perspectives and encourages open communication.
• Regular virtual team events, hackathons, and community outreach initiatives.
• Commitment to work‑life balance, with generous paid time off and mental health resources.
• Transparent leadership and a focus on employee well‑being.

Compensation, Perks & Benefits

• Competitive hourly rate with potential for overtime and performance bonuses.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off (PTO) and holidays.
• Professional development stipend and access to online learning platforms.
• Employee discount on event tickets and partner offers.
• Wellness programs, including mental health support and fitness reimbursements.

How to Apply

Ready to make a difference in the lives of event lovers across the country? Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush. We’re hiring immediately, so don’t wait—apply today and join a team that’s redefining the ticketing experience.

Join brighthush and Turn Every Ticket Into a Story

At brighthush, we’re more than a ticketing platform—we’re a community that brings people together through shared experiences. As a Remote Customer Service Associate, you’ll be the voice that guides fans from the moment they reach out to the moment they enjoy their event. Your dedication will help us build lasting memories and strengthen the bond between fans and their favorite events.

We’re looking for individuals who are passionate, proactive, and ready to grow. If you thrive in a fast‑paced, customer‑centric environment and want to be part of a company that values innovation, inclusion, and impact, we want to hear from you.

Apply now and become a vital part of brighthush’s mission to make every event unforgettable.