Full‑Time Remote Customer Service Representative – Lead Qualification, CRM Management & Appointment Coordination for a Dynamic Real‑Estate Acquisition Team

About brighthush

brighthush is a forward‑thinking real‑estate acquisition powerhouse that thrives on innovation, data‑driven strategies, and a culture of continuous learning. With a nationwide footprint and a reputation for turning potential into profit, brighthush empowers its teams to work smarter, not harder. Our remote‑first approach means you can contribute from anywhere in the U.S., while still enjoying the camaraderie, mentorship, and growth opportunities that come from being part of a high‑energy, mission‑driven organization.

Why Join brighthush?

At brighthush, we believe that great customer service is the cornerstone of every successful acquisition. We’re looking for a dedicated, tech‑savvy professional who can seamlessly blend people skills with data precision. If you thrive in a fast‑paced environment, love turning conversations into opportunities, and want to be part of a team that values innovation, you’ll fit right in.

Key Responsibilities

• Lead Qualification & Relationship Building: Receive inbound calls and leads, assess their fit for our acquisition criteria, and establish rapport during the initial and ongoing conversations.
• CRM Stewardship: Accurately enter live leads into our CRM, tag each lead with the appropriate marketing campaign, and assign them to the correct sales representative.
• Appointment Scheduling: Coordinate and confirm all physical and virtual appointments for the sales team, ensuring a smooth handoff and minimal no‑shows.
• Information Management: Handle confidential data with the utmost sensitivity and discretion, adhering to all privacy and compliance standards.
• Task Coordination: Communicate appointment details to Acquisition Managers, track task flow, and proactively flag any bottlenecks.
• Customer Experience Excellence: Return calls promptly, maintain a friendly and upbeat tone, and resolve any issues or questions with professionalism.
• Continuous Improvement: Provide feedback on lead quality, call scripts, and CRM processes to help refine our acquisition pipeline.

Essential Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• Minimum 1–2 years of experience in a call center, customer service, or administrative role.
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot, or similar).
• Excellent verbal and written communication skills in English.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Comfortable working independently from a home office with reliable internet and a quiet workspace.
• Basic understanding of real‑estate acquisition concepts is a plus.

Preferred Qualifications

• Experience in real‑estate, finance, or related industries.
• Knowledge of marketing automation tools and lead nurturing workflows.
• Previous remote work experience with a proven track record of meeting or exceeding performance metrics.
• Advanced proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace.
• Demonstrated ability to analyze data and generate actionable insights.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and turning inquiries into opportunities.
• Tech Savvy: Comfortable navigating multiple software applications and troubleshooting basic tech issues.
• Attention to Detail: Precision in data entry and a meticulous approach to task management.
• Time Management: Ability to prioritize tasks and meet tight deadlines in a dynamic environment.
• Collaboration: Strong teamwork skills, even when working remotely; proactive in communicating with cross‑functional teams.
• Problem‑Solving: Quick thinker who can handle unexpected challenges and find effective solutions.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as the market we serve. As you master the fundamentals of lead qualification and CRM management, you’ll open doors to:

• Senior Lead Management roles with increased responsibility and higher compensation.
• Transition into Sales Operations or Marketing Analytics, leveraging your data‑driven insights.
• Leadership tracks in Customer Success or Team Management.
• Access to ongoing training programs, including real‑estate acquisition fundamentals, advanced CRM techniques, and soft‑skill workshops.
• Mentorship from seasoned acquisition managers and industry experts.

Work Environment & Company Culture

brighthush champions a culture of transparency, agility, and mutual respect. Our remote‑first model means you’ll enjoy:

• Flexible scheduling that respects your work‑life balance.
• Regular virtual team huddles, knowledge‑sharing sessions, and social events.
• A collaborative platform that keeps everyone connected, from instant messaging to project management tools.
• Recognition programs that celebrate achievements, big or small.
• A commitment to diversity, equity, and inclusion, ensuring every voice is heard.

Compensation & Benefits

We offer a competitive salary package, with potential earnings up to $60,000 per year, based on experience and performance. In addition to base pay, you’ll receive:

• Health, dental, and vision insurance (with options for family coverage).
• 401(k) retirement plan with company match.
• Paid time off (vacation, sick leave, and personal days).
• Home‑office stipend to help set up a productive workspace.
• Professional development budget for courses, certifications, and conferences.
• Employee wellness programs, including virtual fitness classes and mental health resources.

How to Apply

Ready to bring your customer‑service expertise to a high‑growth, data‑driven real‑estate acquisition team? Click the link below to submit your application and join brighthush’s remote workforce.

Apply to brighthush Today

We Can’t Wait to Meet You!

At brighthush, we’re not just filling a role—we’re building a future where every team member can thrive, innovate, and make a tangible impact. If you’re driven, detail‑oriented, and eager to help shape the next wave of real‑estate acquisitions, we want to hear from you. Join us and turn every call into a new opportunity.