Full‑Time Remote Customer Service Representative – Phone, Email & Chat Support – $24/hr – Join brighthush

About brighthush

brighthush is a forward‑thinking, technology‑driven marketplace that connects buyers and sellers across the United States and beyond. With a mission to simplify the buying experience, we harness data, automation, and human expertise to deliver seamless, transparent, and trustworthy transactions. Our culture is built on curiosity, collaboration, and a relentless focus on customer delight. Whether you’re a seasoned professional or just starting your career, brighthush offers a dynamic environment where your voice matters and your growth is a priority.

Why Join brighthush?

At brighthush, you’ll be part of a high‑velocity team that thrives on solving real‑world problems. We value diversity, encourage innovation, and celebrate every win—big or small. As a Remote Customer Service Representative, you’ll be the frontline ambassador of our brand, shaping the experience of thousands of customers daily. In return, we provide competitive pay, comprehensive benefits, and a culture that rewards initiative, creativity, and resilience.

Key Responsibilities

• Customer Interaction: Engage with customers across multiple channels—phone, email, live chat, and social media—to resolve inquiries, troubleshoot issues, and provide product guidance.
• Issue Resolution: Diagnose problems, apply appropriate solutions, and follow up to ensure complete customer satisfaction.
• Documentation: Accurately record all interactions in our CRM and ticketing systems, maintaining up‑to‑date notes and status updates.
• Process Adherence: Follow company policies, escalation procedures, and quality standards to maintain consistency and compliance.
• Product Knowledge: Stay current on platform features, updates, and industry trends to provide informed support.
• Team Collaboration: Work closely with cross‑functional teams—technical, sales, and operations—to resolve complex issues and share insights.
• Performance Metrics: Meet or exceed key performance indicators such as average handle time, first‑contact resolution, and customer satisfaction scores.
• Continuous Improvement: Identify recurring pain points and propose process enhancements to improve efficiency and customer experience.

Essential Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Minimum of 1 year of customer service experience, preferably in a remote or call‑center environment.
• Proficient in English communication—both written and verbal—with strong listening skills.
• Comfortable using multiple computer systems, web browsers, and productivity tools (e.g., Microsoft Office, Google Workspace).
• Strong problem‑solving ability and a calm, empathetic demeanor under pressure.
• Reliable high‑speed internet connection and a quiet workspace that meets our technical requirements.
• Availability to work flexible hours, including evenings, weekends, and holidays as needed.

Preferred Qualifications

• Experience with CRM platforms such as Zendesk, Salesforce, or similar.
• Knowledge of e‑commerce or online marketplace operations.
• Multilingual capabilities (Spanish, French, Mandarin, etc.) are a plus.
• Prior experience in a high‑volume, fast‑paced environment.
• Demonstrated ability to work independently while maintaining strong teamwork.

Skills & Competencies

• Communication: Clear, concise, and professional communication across all channels.
• Empathy: Ability to understand and share the feelings of customers, turning challenges into opportunities.
• Technical Aptitude: Quick learner who can navigate new software and troubleshoot basic technical issues.
• Time Management: Prioritize tasks effectively to meet service level agreements.
• Adaptability: Thrive in a constantly evolving environment and embrace change.
• Analytical Thinking: Identify patterns, root causes, and propose actionable solutions.
• Collaboration: Work seamlessly with teammates, managers, and other departments.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Customer Service Representative, you’ll have access to a wealth of learning resources, including:

• On‑the‑job training modules covering product knowledge, customer psychology, and advanced troubleshooting.
• Mentorship programs pairing you with senior team members for guidance and career advice.
• Quarterly skill‑building workshops on communication, conflict resolution, and data analytics.
• Clear career pathways: Customer Success Manager, Team Lead, Operations Analyst, or Product Support Specialist.
• Annual performance reviews with actionable feedback and personalized development plans.

Work Environment & Culture

Our remote-first culture means you can work from anywhere in the U.S., as long as you have a reliable internet connection and a quiet workspace. We foster a supportive, inclusive environment where every voice is heard. Our core values—Integrity, Innovation, Impact, and Inclusion—guide everything we do. Expect regular virtual town halls, team‑building events, and a culture that celebrates both individual and collective achievements.

Compensation & Benefits

We offer a competitive hourly rate of up to $24 per hour, commensurate with experience and performance. In addition to your base pay, you’ll receive:

• Health, dental, and vision insurance plans with employer contributions.
• 401(k) retirement plan with company match.
• Paid time off (PTO) and paid holidays.
• Flexible work schedule to support work‑life balance.
• Employee wellness stipend and access to mental health resources.
• Regular performance bonuses and incentive programs.

How to Apply

If you’re ready to bring your passion for customer service to a dynamic, technology‑driven company, we’d love to hear from you. Click the link below to submit your application and join the brighthush team today.