Functional Consultant/Architect Oracle Field Service (OFS)
Functional Consultant/Architect Oracle Field Service (OFS) Role Summary We are hiring a Functional Consultant/Architect to lead the functional design and solution architecture for an Oracle Field Service (OFS) implementation. This role owns the translation of current-state field service processes into Oracle Field Service Cloud configuration and architecture, with direct accountability for a clean, low-risk transition off a legacy field service platform (e.g., IFS/Astea) onto OFS. Engagement type: Contract, minimum 6 months (with potential extension based on project phase and performance).
Key Responsibilities
Lead functional design workshops with dispatch, field operations, and parts/logistics stakeholders to document current-state processes on the legacy platform (IFS/Astea or equivalent) and translate them into Oracle Field Service Cloud requirements. Architect the OFS solution: routing and scheduling rules, skills/geo-based assignment, mobile configuration, activity/work order lifecycle, and the integration points to adjacent Oracle Cloud modules (ERP, SCM, CPQ) and third-party systems (master data, CRM, warranty). Own the functional mapping from the legacy platform's object model (work orders, checklists, forms, workflows) to OFS equivalents, flagging any gaps that require custom configuration versus out-of-the-box capability. Partner with the technical/integration team to define interface specifications (source, target, trigger, direction) for data flowing between OFS and ERP/SCM/CRM systems. Lead or support legacy data migration planning - open/active service orders, assets, warranties, technician/skills records, and checklists - ensuring a safe cutover with no data loss on business-critical records. Advise on scope trade-offs between current-state parity, net-new capability, and project budget/timeline, grounded in direct experience of what a legacy-to-OFS transition actually requires versus what can be deferred. Support testing (SIT/UAT), cutover planning, and hypercare, with specific attention to parity validation against the legacy platform's known behavior. Act as the functional point of contact for the client's business stakeholders throughout design, build, and deployment. Required Qualifications 7+ years of enterprise consulting/implementation experience, with at least 3+ years specifically on Oracle Field Service (OFS) Cloud as a functional consultant or solution architect. Direct, hands-on experience on a project that migrated field service operations FROM IFS (or IFS Astea) TO Oracle Field Service - not just OFS greenfield implementations. Must be able to speak to specific parity gaps, workarounds, and lessons learned from that kind of transition. Prior experience working within the manufacturing industry (industrial equipment, consumer products, or similar), specifically supporting field service, equipment/asset servicing, or parts logistics functions. Demonstrated ability to configure OFS core capabilities: routing/dispatch rules, skills- and geo-based assignment, activity and work order management, mobile configuration, and SLA/entitlement rules. Experience designing and documenting integrations between OFS and Oracle Fusion ERP/SCM (or equivalent ERP), including order-to-cash and purchasing/parts flows. Strong functional requirements-gathering and stakeholder-facilitation skills; comfortable running workshops directly with dispatch, field operations, and finance/CX stakeholders. Bachelor's degree in a related field, or equivalent practical experience. Willingness to travel to client sites as needed for workshops, go-live, and hypercare support.