GCC Customer Service Representative – Intermediate

Our Client, a Material Engineering company, is looking for a GCC Customer Service Representative – Intermediate for their Austin, TX/Remote location. Responsibilities: Responsible for resolving customer issue from beginning to end. Works with internal organizations to resolve customer request, including, but not limited to: Field engineer, Logistics, Order Fulfilment, Marketing, Sales and internal organization. Responsible to process and maintain customer request via emails and phone call in SAP CRM System Responsible to create and maintain quotations/sales orders/service case in SAP CRM system Responsible in managing customer escalation by working closely with internal stakeholders Required to use existing procedures to problem solve customer escalation and follow up Required to maintain excellent communication and positive manner in interaction with customers and internal stakeholders Required to adhere to business, operation procedures and financial policy Requirements: Knowledge of product or service Strong spoken and written english Additional language skill - for multiple region support SAP/CRM/ Supply chain process knowledge is a plus Bachelor degree OR equivalent working experience Master degree is a plus Why Should You Apply? Health Benefits Referral Program Excellent growth and advancement opportunities