General Manager of Operations
General Manager of Operations Company: Solutions in Payments Job Title: General Manager of Operations Location: United States Work Arrangement: Remote Employment Type: Full-Time Industry: Financial Services / Payment Solutions About Solutions in Payments Solutions in Payments is focused on supporting efficient, secure, and reliable payment operations for businesses. We aim to streamline payment processes, enhance operational performance, and deliver a seamless experience for clients and business partners. We are seeking an experienced and results-driven General Manager of Operations to oversee daily operations, optimize business processes, and support the company's long-term growth. This remote leadership position is ideal for a strategic professional with strong operational management skills, financial services experience, and a proven ability to lead cross-functional teams.
About the Role
As General Manager of Operations, you will be responsible for developing operational strategies, managing day-to-day business activities, improving internal workflows, and ensuring that operational objectives align with overall company goals. You will work closely with executive leadership and key stakeholders to strengthen operational efficiency, support business development, manage resources, and maintain high standards of service quality, risk management, and regulatory compliance.
Key Responsibilities
Operational Leadership: Oversee daily business operations and ensure that teams, systems, and processes operate efficiently and consistently. Strategic Planning: Develop and implement operational strategies that support business growth, scalability, and long-term organizational objectives. Process Optimization: Identify operational challenges, streamline workflows, and implement improvements to increase productivity and reduce unnecessary costs. Team Management: Lead, mentor, and develop cross-functional teams while promoting accountability, collaboration, and a performance-driven culture. Payment Operations: Oversee relevant payment processing workflows, transaction operations, reconciliation procedures, and service delivery activities, as applicable to the business. Performance Management: Establish operational KPIs, monitor performance metrics, and prepare regular reports and recommendations for executive leadership. Risk and Compliance: Collaborate with compliance, finance, and relevant business teams to support internal controls, operational risk management, and applicable regulatory requirements. Financial Oversight: Manage operational budgets, resource allocation, expense controls, and efficiency initiatives in collaboration with the finance team. Client and Partner Relations: Strengthen relationships with clients, payment partners, vendors, and other stakeholders to support service quality and business continuity. Technology and Innovation: Evaluate operational systems, automation opportunities, and technology solutions that improve efficiency, accuracy, and scalability. Cross-Functional Collaboration: Coordinate with sales, finance, technology, customer support, and compliance teams to ensure alignment across business functions. Continuous Improvement: Establish best practices, document operational procedures, and drive initiatives that enhance service reliability and customer satisfaction.
Qualifications
Bachelor's degree in Business Administration, Operations Management, Finance, Economics, or a related field. A master's degree or MBA is preferred but not required. At least 7 years of progressive experience in operations management, business administration, financial services, payments, or a related industry. Demonstrated experience leading teams, managing complex workflows, and improving operational performance. Strong understanding of business operations, budgeting, performance measurement, and process improvement. Familiarity with payment processing, transaction management, reconciliation, or financial technology operations is highly desirable. Knowledge of operational risk management, internal controls, and relevant compliance practices. Excellent leadership, communication, analytical, and problem-solving skills. Proven ability to manage multiple priorities and make data-driven decisions in a fast-paced environment. Proficiency with business reporting tools, project management platforms, and operational management systems. Ability to work independently and collaborate effectively with geographically distributed teams. Key Competencies Strategic and Operational Leadership Business Process Optimization Financial and Resource Management Team Development and Performance Management Risk Awareness and Compliance Coordination Data Analysis and KPI Reporting Stakeholder Relationship Management Change Management and Continuous Improvement Decision-Making and Problem-Solving Remote Team Collaboration
What We Offer
Fully remote work arrangement within the United States. Competitive compensation based on experience and qualifications. Opportunities to contribute to operational strategy and business growth. A collaborative and results-oriented working environment. Professional development and leadership growth opportunities. The opportunity to improve business processes and contribute to the evolution of payment solutions.
Work Environment
This is a remote position open to qualified candidates based in the United States. The successful candidate must be comfortable leading distributed teams, coordinating across departments, and managing operational priorities through digital communication and collaboration tools. Occasional travel may be required depending on business needs. Equal Opportunity Statement Solutions in Payments is committed to providing equal employment opportunities to qualified applicants. Employment decisions are based on relevant qualifications, skills, experience, and business requirements, in accordance with applicable federal, state, and local employment laws.
How to Apply
Interested candidates are encouraged to submit their resume and a brief summary of their operational leadership experience, including relevant achievements in process improvement, team management, and business operations. Join Solutions in Payments and help build efficient, scalable, and reliable operational processes that support sustainable business growth.