German‑Speaking Travel Customer Service Representative – Global Hospitality & Travel Support in Athens (Remote)

About brighthush

brighthush is a global leader in customer experience solutions, redefining how travelers and partners connect, communicate, and thrive. With a culture rooted in innovation, empathy, and data‑driven excellence, we empower teams worldwide to deliver seamless, personalized support that turns every interaction into a memorable journey. Whether you’re helping a first‑time traveler book a dream getaway or resolving a last‑minute change for a partner property, you’ll be part of a mission that transforms the travel industry.

Why This Role Matters

As a German‑speaking Travel Customer Service Representative, you’ll be the frontline ambassador for brighthush’s global network of travelers and accommodation partners. Your expertise in German and English, combined with a passion for hospitality, will ensure that every booking experience is smooth, satisfying, and reflective of brighthush’s commitment to excellence.

Key Responsibilities

• Multilingual Support: Handle incoming customer and partner queries via phone, email, and chat in both German and English, ensuring clear, courteous communication.
• Reservation Management: Assist with bookings, cancellations, modifications, and general travel‑related issues, using brighthush’s advanced CRM and reservation systems.
• Platform Guidance: Provide detailed instructions on platform tools, policies, and procedures to travelers and partners, enhancing their confidence and self‑service capabilities.
• CRM Excellence: Log all interactions accurately in the CRM, track follow‑ups, and maintain data integrity to support analytics and continuous improvement.
• Issue Resolution: Identify problems quickly, implement effective solutions, and, when necessary, escalates complex issues to higher‑level support or partner teams.
• Professionalism Under Pressure: Maintain composure, empathy, and a positive tone, especially during high‑volume periods or stressful customer situations.
• Quality & Satisfaction: Consistently meet or exceed service quality metrics, customer satisfaction scores, and response time targets.

Essential Qualifications

• Fluency in German and English, both written and spoken, with excellent listening and communication skills.
• Strong computer literacy and proven ability to multitask across multiple applications and platforms.
• Demonstrated problem‑solving aptitude, with a track record of turning challenges into positive outcomes.
• Experience in a fast‑paced, customer‑centric environment, preferably in travel, hospitality, or related sectors.
• High level of professionalism, empathy, and a genuine desire to help others.

Preferred Qualifications

• Prior customer service experience in the travel or hospitality industry.
• Knowledge of booking engines, PMS (Property Management Systems), or CRM platforms.
• Experience working remotely, with strong self‑management and time‑zone coordination skills.
• Familiarity with data privacy regulations (GDPR, CCPA) and best practices in handling sensitive customer information.

Core Skills & Competencies

• Communication: Clear, concise, and culturally sensitive communication in German and English.
• Technical Proficiency: Comfortable navigating web portals, spreadsheets, and ticketing systems.
• Analytical Thinking: Ability to interpret data, identify trends, and propose actionable improvements.
• Adaptability: Thrive in a dynamic environment with evolving processes and technologies.
• Team Collaboration: Work effectively with cross‑functional teams, including product, engineering, and partner relations.
• Customer‑First Mindset: Prioritize the traveler’s experience and partner satisfaction in every decision.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You’ll have access to:

• Comprehensive onboarding and continuous training modules covering industry trends, product updates, and soft‑skill enhancement.
• Mentorship programs pairing you with senior customer experience leaders.
• Clear career pathways from Customer Support Specialist to Team Lead, Operations Manager, or Product Specialist.
• Opportunities to contribute to cross‑functional projects, influencing product design and partner strategy.
• Annual learning stipend for courses, certifications, or conferences related to customer experience, travel technology, or language proficiency.

Work Environment & Company Culture

brighthush champions a culture of inclusivity, curiosity, and continuous improvement. As a remote team member based in Athens, you’ll enjoy:

• Flexible working hours that accommodate global partners and travelers.
• A collaborative virtual workspace powered by Slack, Teams, and Zoom.
• Regular virtual coffee chats, knowledge‑sharing sessions, and team‑building events.
• A commitment to work‑life balance, with generous paid time off and mental‑health resources.
• Recognition programs celebrating outstanding customer service and innovation.

Compensation & Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive salary package that includes:

• Base salary aligned with industry standards for remote German‑speaking customer support roles.
• Monthly performance bonuses tied to service quality and customer satisfaction metrics.
• Meal vouchers and wellness stipends to support your daily well‑being.
• Health care benefits, including medical, dental, and vision coverage.
• Access to a range of discounts on travel, entertainment, and professional services.
• Continuous training and educational platform access to support your growth.
• Relocation package for candidates moving from abroad, covering travel expenses and initial accommodation.

How to Apply

Ready to join a team that values your language skills, customer‑centric mindset, and passion for travel? Click the link below to submit your application and start your journey with brighthush.